Before contacting them, items GetHuman-trumoo may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-trumoo's own words
So my little brother was playing a game called “jailbreak” and there was this guy with the account name called “MRJOORDANDKOEN” and asked my little brother for a friend request and he accepted it and the next thing you know is that his account got stolen,with his password changed and the person who is hacking now taking over it. the Username of the account that got stolen is “anthonydowl*” my little brother is upset and has spent a decent amount of money on robux and I would like to have his account back if possible
GetHuman-trumoo did not yet indicate what ROBLOX should do to make this right.
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