Hello my son has ran up a high bill on my account with his phone number with roblox...

GetHuman-xemilyx_'s customer service issue with ROBLOX from January 2019

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The issue in GetHuman-xemilyx_'s own words
Hello my son has ran up a high bill on my account with his phone number with roblox... I had no idea he could go over his mobile plan until I spoke with EE regards to my phone bill who advised me to call Google play. I have spoke with them who were helpful and advised me to Contact you guys as you are your own channel ?! My son is just ** and never done this before and his phone has now been confiscated and EE have put a block on him purchasing anything when he gets his phone back. *I would really appreciate it if you would kindly refund us the money please. I have no way of paying such a big amount - this is the *st time and it certainly won't happen again. The Google play account is *****@***.com.*Thanks for reading and hoping you understand *Regards Mrs spittles
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ROBLOX

Customer service issue
Reported by GetHuman-xemilyx_
Jan 26th, 2019 - 3 mons ago
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GetHuman-xemilyx_ started working on this issue
Jan 26th 2:37pm