Before contacting them, items GetHuman-emilia_b may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
Try emailing firstname.lastname@example.org from the email address attached to your ROBLOX account. This is their most responsive channel.
The issue in GetHuman-emilia_b's own words
My son was buying a really expesnsove pet that cost *’*** robux!! I can’ believe that you have that expense stuff to sell to KIDS! But when he bought it, the game warned Ernst he had “too many pets”, BUT the robux was already drawn from his account!! So he tried again probably after staring the game over and I think he got the pet, BUT he had to pay ANOTHER *’*** robux!! He had gotten **’*** robux as a birthday present! Now they’re all gone and he is crying his eyes out because he planned on doing other stuff with the robux supposed to be left. **He need a refund on one of these expensive pets. And I demand compensation! This game works very poorly on an almost brand new iPhone *s! So these kind of bugs can not occur when kids play! *So refund and compensation, because he’s been crying all day now. **Mark the answe “Robux refund”**Thank you!**Angry mother
GetHuman-emilia_b did not yet indicate what ROBLOX should do to make this right.
I have an issue with ROBLOX too
How GetHuman-emilia_b fixed the problem
We are waiting for GetHuman-emilia_b to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.