I just found out that my eight year old son had ALL of his robux stolen while playing M...

GetHuman1920199's customer service issue with ROBLOX from January 2019

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The issue in GetHuman1920199's own words
I just found out that my eight year old son had ALL of his robux stolen while playing Murder Mystery *. He received two $** robux cards for Christmas and someone convinced him to give them his private information supposedly in exchange for **** free robux. **They then told him to turn his iPad off for ** minutes, stole $*** worth of money and messaged him, “ You ****. I stole your account.”**I have had a lengthy discussion with my son about NEVER sharing information, but he is young and clearly had to learn the hard way. **The scammer’s name is *“xxylophone”and I am very concerned that he is preying on other trusting kids in this game. **This also makes me extremely reluctant to ever purchase another robux card as well. My son is a frequent player and we regularly spend money in this game. I am so frustrated by this, I wondering whether I should shut down any future gaming on this site. **I would like to request:***) That this person be dealt with immediately. We have reported the abuse in the game as well. ***) That we receive some compensation for our $*** loss. I can guarantee you it is more than worth your while to keep us as customers. **I am fully aware that he should not have provided information, but he is young (as is much of your clientele) and clearly has been outsmarted by a terrible excuse for a human being. **I apologize for the tone of this e-mail, but I am extremely upset about this abuse. **Thank you for your consideration. **Michelle Jaye **-***-***-****
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ROBLOX

Customer service issue
Reported by GetHuman1920199
Jan 8th, 2019 - a mon ago
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Seen by 4 customers so far
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Timeline
GetHuman1920199 started working on this issue
Jan 8th 3:29am