I just found out that my eight year old son had ALL of his robux stolen while playing M...

GetHuman1920199's customer service issue with ROBLOX from January 2019

20349 similar
0 following
Help with my ROBLOX issue
First: share to improve GetHuman1920199's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1920199's next move: call ROBLOX.
The best way to get your problem resolved is to tap the button below to start calling ROBLOX. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1920199 may need:
Account holder name, Billing address, and Email address on account
The issue in GetHuman1920199's own words
I just found out that my eight year old son had ALL of his robux stolen while playing Murder Mystery *. He received two $** robux cards for Christmas and someone convinced him to give them his private information supposedly in exchange for **** free robux. **They then told him to turn his iPad off for ** minutes, stole $*** worth of money and messaged him, “ You ****. I stole your account.”**I have had a lengthy discussion with my son about NEVER sharing information, but he is young and clearly had to learn the hard way. **The scammer’s name is *“xxylophone”and I am very concerned that he is preying on other trusting kids in this game. **This also makes me extremely reluctant to ever purchase another robux card as well. My son is a frequent player and we regularly spend money in this game. I am so frustrated by this, I wondering whether I should shut down any future gaming on this site. **I would like to request:***) That this person be dealt with immediately. We have reported the abuse in the game as well. ***) That we receive some compensation for our $*** loss. I can guarantee you it is more than worth your while to keep us as customers. **I am fully aware that he should not have provided information, but he is young (as is much of your clientele) and clearly has been outsmarted by a terrible excuse for a human being. **I apologize for the tone of this e-mail, but I am extremely upset about this abuse. **Thank you for your consideration. **Michelle Jaye **-***-***-****
GetHuman1920199 did not yet indicate what ROBLOX should do to make this right.
I have an issue with ROBLOX too
How GetHuman1920199 fixed the problem
We are waiting for GetHuman1920199 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would ROBLOX email you?
This email address isn't valid
Follow this issue
See how GetHuman1920199 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1920199
Jan 8th, 2019 - a mon ago
I have an issue with ROBLOX too
Not resolved
Seen by 4 customers so far
Similar issue to 20349 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1920199 started working on this issue
Jan 8th 3:29am