I purchased a virtual pack for my sons who no longer have an account and have had so ma...

GetHuman-tanyani's customer service issue with ROBLOX from November 2018

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The issue in GetHuman-tanyani's own words
I purchased a virtual pack for my sons who no longer have an account and have had so many issues. I have had my card number continuously updated into your system or my device is being hacked when my children signed on to your servers. I only allow them to use google play cards but now they do not even have an account due to my disputing fraudulent charges. Below are the charges I am seeking a refund as they were NOT authorized. There is an additional card that your system somehow retrieved the number for and took money from there too. I will file a different dispute for that. **These were not purchased through my google account. There is no Roblox account. The accounts that my sons had at one time were never credited with these transactions. Please advise how the fraudulently taken funds can be refunded and whose account was credited from these fraudulent transactions?********-**-** **:**:** Visa settle ROBLOX.COM ***-***-*******-******* CAUS $-**.********-**-** **:**:** Visa settle ROBLOX.COM ***-***-*******-******* CAUS $-**.********-**-** **:**:** Visa settle ROBLOX.COM ***-***-*******-******* CAUS $-***.** ******-**-** **:**:** Visa settle ROBLOX.COM ***-***-*******-******* CAUS $-**.********-**-** **:**:** Visa settle ROBLOX.COM ***-***-*******-******* CAUS $-*.** ******-**-** **:**:** Visa settle ROBLOX.COM ***-***-*******-******* CAUS $-*.********-**-** **:**:** Visa settle ROBLOX.COM ***-***-*******-******* CAUS $-*.********-**-** **:**:** Visa settle ROBLOX.COM ***-***-*******-******* CAUS $-*.********-**-** **:**:** Visa settle ROBLOX.COM ***-***-*******-******* CAUS $-*.********-**-** **:**:** Visa settle ROBLOX.COM ***-***-*******-******* CAUS $-*.********-**-** **:**:** Visa settle ROBLOX.COM ***-***-*******-******* CAUS $-**.********-**-** **:**:** Visa settle ROBLOX.COM ***-***-*******-******* CAUS $-*.********-**-** **:**:** Visa settle ROBLOX.COM ***-***-*******-******* CAUS $-**.********-**-** **:**:** Visa settle ROBLOX.COM ***-***-*******-******* CAUS $-**.********-**-** **:**:** Visa settle ROBLOX.COM ***-***-*******-******* CAUS $-*.********-**-** **:**:** Visa settle ROBLOX.COM ***-***-*******-******* CAUS $-**.**

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ROBLOX

Customer service issue
Reported by GetHuman-tanyani
Nov 30th, 2018 - 4 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 14254 others
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Timeline

GetHuman-tanyani started working on this issue
Nov 30th, 2018 5:45pm
GetHuman-tanyani shared this issue with friends on Facebook
Nov 30th, 2018 6:48pm