Hi! My account SherryB**** has been hacked this year the month before Halloween and I'v...

GetHuman-azzaf's customer service issue with ROBLOX from November 2018

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-azzaf's own words
Hi! My account SherryB**** has been hacked this year the month before Halloween and I've figured out that a hacker has hacked my account and changed the Password. After a million tries trying to log in my account i had no hope and gave up and i was trying to figure out how to save this. I will send you my email then if you ever found out the Password tell me right away. Thank you so much and have a nice day.
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Customer service issue
Reported by GetHuman-azzaf
Nov 30th, 2018 - 6 mons ago
I have an issue with ROBLOX too
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Seen by 2 customers so far
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GetHuman-azzaf started working on this issue
Nov 30th, 2018 8:11am