I got my roblox account hacked and I don’t know what to do I already change my password...

GetHuman-lukasaxo's customer service issue with ROBLOX from November 2018

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-lukasaxo's own words
I got my roblox account hacked and I don’t know what to do I already change my password but she hack it again
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ROBLOX

Customer service issue
Reported by GetHuman-lukasaxo
Nov 20th, 2018 - 7 mons ago
I have an issue with ROBLOX too
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Seen by 12 customers so far
Similar issue to 13147 others
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Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman-lukasaxo started working on this issue
Nov 20th, 2018 5:59pm