Multiple charges were added to my account last night. Oct **-**. These charges were no...

GetHuman1383129's customer service issue with ROBLOX from October 2018

Help with my ROBLOX issue
The issue in GetHuman1383129's own words
Multiple charges were added to my account last night. Oct **-**. These charges were not made by me. Could my account have been hacked? Please help me with resolving how this could have happened. The total is well over $***.** at this point.*Metadooch*Aidan.
GetHuman1383129 did not yet indicate what ROBLOX should do to make this right.
I have an issue with ROBLOX too
How GetHuman1383129 fixed the problem
I phoned ITunes twice, once to review the charges and again to report what I determined to have happened and how I preferred the issue resolved.*I also called ROBLOX which has no customer service on weekends so waited until Monday and reported my issue again. After resolving with iTunes I phoned ROBLOX again to let them know and to suggest that they could have a glitch in their purchasing. *Note: the customer service reporting at ROBLOX is not very user friendly, but they do call you back.
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ROBLOX

Customer service issue
Reported by GetHuman1383129
Oct 20th, 2018 - a mon ago
I have an issue with ROBLOX too
Fixed
GetHuman1383129 shared how to fix
Seen by 6 customers so far
Similar issue to 10647 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman1383129 started working on this issue
Oct 20th 9:11pm
GetHuman1383129 confirmed the issue is fixed. Hooray!
Oct 22nd 4:18pm