My daughter's roblox account was hacked while she was in a game. A pop up came up and s...

GetHuman1442245's customer service issue with ROBLOX from October 2018

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Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1442245's own words
My daughter's roblox account was hacked while she was in a game. A pop up came up and said "Error: CPUDisplay hacked your account" Her account is Wolfygirl***. She was trying to change her password, but couldn't. So she logged out and would like back in. She thinks the account password was changed by someone else. Can you assist us with recovering her account, please? She had robux and admin privileges* will she still have all that?
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Customer service issue
Reported by GetHuman1442245
Oct 29th, 2018 - a yr ago
I have an issue with ROBLOX too
Not resolved
Seen by 8 customers so far
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GetHuman1442245 started working on this issue
Oct 29th, 2018 7:46pm