Before contacting them, items GetHuman1141081 may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1141081's own words
this is the fourth time someone has hacked into my grandsons accounts. this last time we gave him $**.-- which he utilized however they hacked his Roblox account with his OBC. We have spent well over more than $***.** to allow him to have a good time with this site. I expect something to be done and his Roblox account restored with his OBC and Robux. You need more security measure to protect those who play as we pay to play. there should be a way to trace who is hacking with todays technology and prosecute. My grandsons name on Roblox was, gameupfoxy and imfoxy***y. Now he has had to recreate another account which his name is ggft***. Please return what he lost on the ggft***. he was really sad and discouraged cause it keeps happening so I decided to write you. Thank you for your time and quick response so he can continue to play after spending the money to make the game more enticing.* Sincerely, Rev. Susan Hubbard
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