ROBLOX Customer Service Issues

My username is helperboby, and my email is [redacted] I believe that my actions were not in violation of the rules. I was simply defending myself and my mother. Two users were verbally attacking me, including making derogatory comments about my mother, suggesting she was transgender. I replied stating that transgender women cannot give birth. Additionally, they accused me of being homosexual and touching men, to which I sarcastically responded that I touch my face when facepalming. I hoped they would stop, but they persisted until leaving. I am disappointed by their behavior. I reached out via email a day ago, but they have not responded.

Hello, I recently discovered my Roblox account may have been compromised. I encountered issues logging in, receiving a message stating my password was incorrect, even though I am confident it is correct. Some acquaintances mentioned it could be due to a hack. My purchased items with Robux seem to have disappeared. I request assistance in recovering my Robux and changing my password. If possible, please consider removing the misleading free Robux games from Roblox, as they pose a risk to children and are unsettling. I am optimistic that the Roblox team can address these concerns promptly and appreciate any help provided. Thank you

Yesterday, I made a mistake of giving my password to a "friend" without thinking. They changed my password and now I'm locked out of my account. I need to regain access to my account to reset the password and remove this person from my contacts. Unfortunately, I can't use the account recovery email as it's linked to the account. This situation is causing me a lot of stress, and I'm finding it hard to focus on my schoolwork. Any assistance would be greatly appreciated. Thank you.

I am having trouble reaching you via email and it's frustrating. I bought a gift certificate from Kroger's with the receipt to surprise my granddaughter with a $25 gift card for Robux. We've exchanged several emails, and I've shared screenshots of my Amazon purchases for Robux. My granddaughter is logged in but didn't add my email to her account, so we can't set a recovery email without the password. I provided photos of the gift card, her username, and my Amazon purchases. I just want her to have the money, not access her account. Her screen name is horselover1292. You asked for a specific date from Amazon which seems excessive. I only intended to gift her $25. I appreciate your assistance.

While I was away on vacation, my home was burglarized by someone who was malicious. They stole valuable items, damaged property, and even accessed my computer to send negative messages to my friends on Steam. Additionally, they tampered with my Roblox account, resulting in its termination. They went as far as submitting a false appeal to prevent me from explaining the situation and appealing the termination easily. Unfortunately, the automated responses from the email support have not been helpful. I kindly request the reinstatement of my Roblox account. This legacy account holds both my financial investment and countless hours of gameplay.

While I was away on vacation, my home was burglarized by an individual with malicious intent. The intruder not only stole valuables and caused damage, but also accessed my computer to send misleading messages to my Steam contacts, tarnishing my reputation. Additionally, they targeted my Roblox account, resulting in its termination. They even submitted a false appeal, complicating the process of restoring my account. The automated email responses I received were unhelpful. I am seeking assistance to recover my account, which holds sentimental value as well as a significant amount of time and money invested in it.

Dear Roblox Customer Care, I recently discovered that my account has been banned for "harassment," which was due to a situation I find confusing. I responded to another player's negative comments about gay individuals by questioning their perspective. Despite exchanging words, the other player continued their derogatory remarks. Subsequently, we encountered each other in-game, and shortly after, they left. I also removed them from my virtual house. I find it unjust that I am penalized for standing up against discrimination and expressing my viewpoint. While I acknowledge my choice of words, I believe the ban is unwarranted. Thank you for addressing this matter. Best, Andrew

Dear Roblox Customer Care, I was surprised to find my account banned for reasons that remain unclear to me. The ban reason stated "harassment." The incident leading to my use of the phrase "This beche is like I don't hang with gay guys" started when another player made derogatory remarks about gay individuals. I questioned their intolerance, but when they didn't respond, I also took action by banning them from my house in the game. While I realize my choice of words may not have been ideal, I believe it's important to stand against discrimination. I'm puzzled by my ban considering the context and my attempts to address the situation. I hope for a resolution to this misunderstanding. Thank you for your attention. Sincerely, A concerned Roblox user, Andrew [redacted]

Dear Roblox Customer Care, I recently discovered that my account has been banned for reasons that remain unclear to me. The ban was reportedly due to "harassment." The situation that led to my message, "This beche is like I don't hang with gay guys," occurred when another player on Roblox was stating their preference of not interacting with gay individuals. I responded by questioning their stance, asking why they held such views. Despite my attempt to engage in a conversation, the player continued expressing negativity towards gay individuals. Subsequently, in the same game, we encountered each other, and after a brief exchange, he abruptly left. I also removed him from my virtual house. I firmly believe in standing up against discrimination based on personal choices and self-expression. While I acknowledge the language I used, I find it puzzling that I was banned, considering the context of the situation. I hope to receive further clarification on this matter. Thank you for your attention to this issue. Regards, Roblox User Andrew052103

Hello Roblox Customer Service, I would like to report that my account has been unfairly banned. I believe this happened because of a comment I made in response to another player's inappropriate language. I understand using foul language was inappropriate, but I believe that the other player's comment was also not suitable for all audiences. I feel that if my comment led to a ban, the other player's comment should have been flagged as well. I think it's important to ensure that the game environment is safe and inclusive for all players. Thank you for looking into this matter. Sincerely, Andrew052103

I attempted to utilize an automatic trading robot similar to shedletsky's approach and found two dubious options online. One of them was a Google Plus extension. Desperate to obtain a rainbow hat grabber valued at 6,[redacted] Robux, I used them. Unfortunately, all my limited account items worth $[redacted] were stolen. I reported the incident to Roblox and was in the process of providing proof of Robux purchases when I lost access the following day. The email associated with the account was created in [redacted] by my dad in our previous apartment complex where he used to work. Although he has since reset my password multiple times due to previous hacking incidents, we no longer use that email. To prevent such events, I added my phone number (+1 [redacted]) and another email. Despite multiple attempts, including receiving a recovery code ([redacted]), I have been unable to regain access to my account throughout the summer. I am seeking assistance.

A while back, my sister's account "coolpikahugirl" was hacked, so we used my account "pikachubetterthanu2" to regain access. After a month, we received an email stating the hacker was locked out and provided a link, but the link didn't work, resulting in my sister being locked out even though we thought the issue was resolved. We believe the hacker was "kimsinger6." Despite our efforts to contact Roblox via email, phone, and their help system, we have been unsuccessful. We keep receiving confusing emails asking for iTunes verification, which is challenging for us as I'm 13 and my sister is 10. The lack of effective support from Roblox has made it frustrating and difficult for us to resolve this matter. The account name is intentionally misspelled, but we're unable to correct it.

Hello, my cousin's account got hacked while playing Water Park. Another user named ii_MaryNKayla offered VIP access, but when refused, threatened my cousin. The hacker changed the password, spent all the Robux (around [redacted]) and started talking to me in gibberish. Please assist in resetting the password for the hacked account Jayleeana46744. Your help in resolving this would be greatly appreciated. Thank you and have a great day!

I noticed some unfamiliar games in my recent played games tab and sometimes my avatar wore different clothes than usual. The outfit changes have stopped, but the same games keep appearing in the recent tab. Recently, I was unable to log in as "zonden134," which seems to be inactive now. I am unsure if I forgot my password, but these occurrences suggest possible hacking. It is worth noting that despite my attempts, I couldn't link this account to my Roblox account as there is no email associated with "zonden134."

I am in need of urgent help... I purchased a limited edition face on Roblox some time ago. Unfortunately, my family has been facing financial struggles for over a year. I own two Roblox accounts, an old one and a new one. Recently, I bought a valuable limited face for 8,[redacted] Robux, which was a significant gift for me. I wanted to transfer all my Robux to my new account. To do this, I created a group on my new account and listed a T-shirt for 6,[redacted] Robux. My plan was to purchase the T-shirt on my old account, causing the 6,[redacted] Robux to go into the group funds. Then, I could transfer the group funds to myself and obtain the Robux. However, there was an unexpected turn. When I sold the limited face on the marketplace on my old account to get the Robux, there was a 30% fee deduction. Although this was frustrating, I accepted it. After buying the 6,[redacted] Robux T-shirt on the group, the Robux did not go into the group funds as expected. I am devastated by this outcome and seek assistance. The account names involved are Ethany3k (old account with 6,[redacted] Robux) and Anonymouse_3o3 (new account for Robux transfer). Additionally, the purchased T-shirt seemed subpar as the Robux spent did not reflect in the group funds, showing only "6K" and a check mark on the item.

My Roblox account was recently flagged for inappropriate content, resulting in a warning pop up and a threat to terminate my account. The reason given was an offensive item in one of my games. I reviewed the Community Guidelines and do not understand why my account was suspended. The game in question was intended for a specific audience, and I would like to resolve this issue as soon as possible. I am very upset about my account status, as Roblox is my main platform for gaming. Please contact me via email promptly to assist me in restoring my account.

I have been trying to contact this company for over a week. My credit card was always asked to be stored in the system, to which I always replied no. Recently, I received a fraud alert from my bank reporting that $[redacted] was withdrawn from my account by an unauthorized user. As the sole account holder, this has left me distressed. I am 64 years old, living on a fixed income due to disability. My bank statements show unauthorized transactions ranging from $0.99 to $25.99 made repeatedly in the middle of the night, even though I have historically only spent up to $50 a month on Robux for my granddaughter. I did not authorize these transactions with your company and I have been trying diligently to reach out since my bank notified me. I urgently request a refund of the $[redacted] taken from my account. This is a substantial amount for me, and the financial implications are severe. I have been unable to speak to anyone after being on hold for five consecutive days. I will involve legal counsel if necessary. Please contact me promptly to resolve this issue and return the money to my account. You can reach me at [redacted] or [redacted]. My address is [redacted] 4th Ave, Cando, ND [redacted]. My name is V. Pederson. I anticipate your response by the close of business today. This is my seventh attempt to address this matter. Sincerely, V. Pederson.

My friend suggested a game to me because he got free Robux from it. Intrigued, I decided to give it a try. While playing, the game prompted me to enter my password to redeem fifteen thousand Robux. After attempting, it informed me I couldn't receive the Robux due to my region. I tried to leave the game, but it automatically logged me out. Upon trying to log back in, it kept saying my password was incorrect. I even tried to reset it using my grandma's email, but it couldn't locate my account. After numerous failed attempts, I got locked out. I'm devastated as I've invested a lot of time, money, and effort into my account. Roblox means a lot to me, almost like a best friend. I'm desperately hoping to regain access to my account.

While browsing my Galaxyisaidiot account, I noticed multiple chat notifications and clicked on them. I discovered my friend, Nerfthecreeper, had sent me a link to a 'Free Robux' game. When I tried to reply, an error occurred preventing me from sending a message. After refreshing the page, I found myself logged out. Despite numerous attempts, I couldn't log back in. Upon further investigation, I realized the last game played on my account was the 'Free Robux' game, which I never accessed. I'd appreciate assistance or the restoration of the 3,[redacted] robux purchased with a $40 ROBLOX gift card. Since I can't access my old account, I've created a new one. Hoping for a personalized response from a representative rather than the automated replies I've received previously after reporting this issue a few days ago.

Hello Roblox, I am encountering difficulties using my iTunes card on Roblox to add funds. The process is not working on both computer and phone. When I tried on my phone, it directed me to email you. On the computer, it redirected me to Google, which did not resolve the issue. I am inputting my iTunes card pin, but it is still not functioning. I attempted waiting for 10 minutes on my phone, but the problem persisted. I would appreciate a more detailed guide on how to use the iTunes card on both devices. The current instructions on Google seem outdated and confusing. I believe an update to the process would benefit not only me but other users facing similar issues. Kindly assist me with resolving this on either the computer or phone. Thank you.