ROBLOX Customer Service Issues

I have been experiencing multiple instances of hacking on my Xbox account. Items have been removed from my inventory, friends have been deleted, some have been blocked, and my avatar has been changed without my permission. Despite changing my password daily, setting up 2-step verification, and having a PIN, the hackers are still accessing my account. I had over 50 outfits that were also deleted. I am requesting assistance in investigating this matter through an IP address hack for the account DarkAngelHeart2014. I reside in Port Colborne, Ontario, and would like any other suspicious IP addresses banned, except for my close friends in Simsbury, Connecticut, and Tallahassee, Florida. I received emails requesting a verification code from Alberta, which is concerning.

My Roblox account is currently at risk. I was playing Shinobi Life when I encountered a user named Marrch52008Indo offering me Robux, which led me to share my account information with them. Upon returning from doing chores, I found out my password was no longer working. I attempted to create a new account but noticed the hacker changing my avatar's appearance to a girl's. I followed their actions closely but kept hitting dead ends. I attempted to warn my friend Jeremy909555 by joining a game called Pokemon Universe; however, the game required my account to be at least 2 weeks old. Can you please assist me in recovering my old account? I really need it back. D:

Hello, Roblox community! I am facing a critical issue with my group, B&V Clothing Store. Recently, an individual with a lower rank managed to kick out most of our members, reducing our group from [redacted] to 26 members overnight. Our team is extremely concerned about this incident, suspecting a hack. The perpetrator goes by the username timesupyt1, while I, the owner of the group, am known as IncredibleWaves. We would greatly appreciate it if you could look into this matter and possibly revert the changes made. If needed, I can provide you with screenshots for proof. We have been actively discussing this situation and trying to understand how this breach occurred. Please reach out to me for further assistance.

Hello, I am Robert Saxton, the older brother of David Saxton, the account owner. I am reaching out regarding a security matter with his account. David used our stepmother's email ([redacted]) to register for the game approximately a year ago. Today, someone attempted to reset his password and then promptly added a pin, making the account unrecoverable. I possess the original email and past passwords as potential proof of David's ownership. Thank you for your prompt assistance.

I had an issue when trying to log back into my ROBLOX account after changing my password. Despite my efforts to reset it using both the phone number and email linked to my account, I encountered difficulties as my email was disabled. I managed to log in using a different browser but faced another setback when prompted to enter my password for a necessary upgrade in Roblox Studio. After following suggestions online to recover my account without success, I remain unable to play and feel disappointed. I hope ROBLOX can assist me in resolving this matter promptly.

There seems to be an issue with the system. I paid for [redacted] Robux twice ($9.95 each time). Initially, my account displayed 0 Robux, so assuming the first payment did not go through, I tried again, resulting in a double charge with no Robux. After contacting Xsolla, they liaised with Roblox, and I eventually received the [redacted] Robux. Today, my bank confirmed the double payment, which I showed to Xsolla and Roblox. However, they refuse to refund $9.95 or the extra [redacted] Robux, claiming that I utilized them all. While this is true, I insist that I paid TWICE. Xsolla is unwilling to acknowledge this error, prompting me to escalate the matter as fraud and theft to the authorities.

A user named iiOmq_Exchila was displaying rude behavior towards other players, using inappropriate language despite being asked to stop. Despite efforts from me and a friend to intervene, the behavior continued and escalated. Eventually, for the safety of the other players, we had to cease our attempts to reason with him. He dismissed our concerns and was disrespectful, even after being warned and asked to stop. I reached out to his friend, who also agreed that his behavior was unacceptable and unfriended him. I request that this situation be addressed promptly to prevent further issues in the future. I hope to receive an update on the actions taken regarding this matter through email. Thank you for your attention to this matter.

Yesterday, on 03/08/18, I tried to buy [redacted] Robux for my daughter's account, Princesssmartypants7. After entering my debit card information, the order couldn't go through. I tried five times but received the same error. Today, I found out that I was charged for five transactions totaling [redacted] Robux. However, my daughter's Roblox account doesn't show any credits. This isn't the first time I've had issues with your payment page. I'm very unhappy about this and need a prompt resolution. I hope to hear from you soon. My daughter's username is princesssmartypants7. I recall a previous incident where a similar issue resulted in crediting another user with a similar name. How does this happen? I can provide a screenshot of my bank transactions if needed.

I'd like to share that my friend "TrustIssued" and my friend's cat are both being unbanned as they mistakenly used the cat's (Chance) card without ill intentions. Over time, integrity has been crucial to me, and I made sure to communicate that although I was unaware of the ban situation prior, it was a miscommunication. Despite sending three emails, the responses seem repetitive and generic. ROBLOX has been my sole gaming platform since [redacted], and my days feel incomplete without it. I want to emphasize my innocence in the card incident as the owner permitted me to use it for TBC. Your understanding is greatly appreciated. Username: kepxa -Sophia

I purchased seven first-class tickets to Honolulu for 6/28/18. Upon arrival at CVG airport, we were informed that we missed our flight due to check-in closing 45 minutes prior to boarding. American Airlines put us on standby for flights through ORD and LAX to HNL. Most seats were in Economy, except for the leg from ORD. We experienced First Class on the return trip, and it was a wonderful experience. This trip was in celebration of our 50th Wedding Anniversary in Hawaii. Being a retired veteran with 28 years of service in the U.S. Army, this trip held significant meaning for me. We chose first-class seats for the extra space, especially for our daughter with special needs. Despite being three minutes late, we encountered a senior agent at CVG who was rather rude, unlike the kind agent named Chantel.

Back in [redacted], while playing "Flood Escape" with a friend, I encountered an issue with my Roblox account. My cousin's friend offered me Robux, which led me to unknowingly share my password. Subsequently, I realized the importance of setting up a PIN. Upon refreshing the page, I discovered I had been logged out. After contacting my cousin via Skype, I learned that her account was also compromised by someone requesting Robux. My hacked account is WhyIlovefn_af, while my cousin's is IISyukiii. Although the hacker may no longer have access to my cousin's account, mine, with the username MaranixYT, remains compromised. I value the friendships I had on that account and wish for its recovery. I suspect my cousin's email is [redacted] I hope that the perpetrator can be identified and my account can be restored to me.

A friend of mine, Matty, was hacked a while back and he's been desperate to get his account back. Here's what happened: While playing Lumber Tycoon, someone asked for his password in exchange for free Robux. Matty, realizing it was a prank, gave a fake password. Despite this, his account got hacked the next day, causing him great distress and leading him to stop playing Roblox. He now rarely goes online. The hacked account is "mattycoolcat," the current account he's using is "mattycoolcathacked," and the hacker's account is "gyan16fortree." The hacker's YouTube account is "HyperGyan." Please help my friend regain access to his account. I can provide his email for communication to assist with changing the password. He's really upset about this situation. Thank you for your help.

My friend Matty recently had his account hacked, causing him great distress as he cherished his account. While he was playing Lumber Tycoon, someone joined and tried to trick him into giving away his password for the promise of free Robux. Despite recognizing this as a scam, Matty decided to play along with fake passwords. Unfortunately, the next day, he realized he had been hacked. He is deeply upset about losing access to his account. Here are the links to his current account, the hacked account, the hacker's account, and the hacker's YouTube channel for reference. Any help would be greatly appreciated.

I am frustrated because the game I enjoy playing, Project Pokémon, has been removed. The game had costly gamepasses that are now useless without the game. I spent considerable time earning Robux and enhancing my gameplay, so it's disheartening to feel like it was all in vain. While I comprehend that refunds are typically not provided, I kindly request your consideration in this matter.

Recently, my account was compromised. I received an automated email two days ago at 7:00 PM stating that two-step verification was deactivated on my account without my knowledge. When I attempted to log in, my password was not accepted. Despite trying all my known passwords, I could not access my account. I have already contacted support and received instructions for a password reset. Unfortunately, when I entered the email associated with my Roblox account, my account did not appear as the hacker changed the email linked to it. I am unable to take any action. I am hopeful that the situation can be resolved promptly. For further details, please reach out to me at [redacted]. Best regards, Jorn538nl, owner of the Roblox account Jorn538nl.

Hello ROBLOX community, I encountered a scam while playing Mocap Dancing with a friend. A player offered me free limited items and directed me to a website called free-limiteds.ml. Despite seeming safe, after logging in multiple times, I realized all my limited items and around 6,[redacted] ROBUX were gone. My username is chessecakemeowdog, password ReeKingKewl, and the missing limited items are Brilliant Bombastique, Black Iron Cammando, Blue Goof, Red Goof, Neon Chrome Glasses, and Rockin' Headrow. I trust that the team can assist me in retrieving my belongings. I appreciate the support and love the positive impact this game has had on me, inspiring kindness and humor. Thank you for creating my favorite game!

I need help with my YouTube account that was hacked. I often use it for roleplaying, and it has been compromised. I tried to recover it by entering my email and old password, but it didn't work. The hacker changed the password to "[redacted]8" and the account name to MilkCookie780. The hacker even taunted me through messages on the account. I wanted to surprise my little sisters with the account, but now it's been taken over. I haven't shared any personal information, so I don't know how this happened. I attempted to contact support over the phone, but there seemed to be a mix-up with Verizon's service. Please assist in catching the hacker and recovering my account.

I recently had my ROBLOX account banned due to allegations of hacked robux. However, my friend was the one responsible for the hacking activities and got banned on the same day as myself. Over the past two years, my friend has been using my account for obtaining robux through hacking, and while I would buy him gift cards as requested, I was unaware of the details of the activities. Despite my efforts to appeal the ban with ROBLOX and explain the situation through email, I have not received any further assistance. ROBLOX requested me to provide dates and amounts of purchases through a voice message, but I am unable to provide such specific information about my friend's actions. I hope that ROBLOX reads this message and considers returning my account, as I have been persistently trying to appeal the ban. My ROBLOX username is FunnyBladexx.

I really enjoy playing Roblox and have been since [redacted]. However, I am upset that the owner of Sword Blox Online and their group were terminated. Without the group, the game cannot be moderated or updated properly. I urge the team to reconsider and unban the owner and their group. Deleting popular games can upset the community and may result in many players quitting. Please think carefully before deciding to delete a game as it could have a significant impact on the players. Thank you for considering my feedback. Goodbye.

Dear ROBLOX, I am reaching out for assistance regarding the theft of my account, chillinshark90. I received a link from a female player which led me to what appeared to be the official Roblox login page. However, upon trying to log in, I encountered an error stating the page could not be found. My account has been compromised, and I want to report that the current activity on my account is not authorized by me. I have been informed that Roblox may not be able to recover stolen accounts, but I am hopeful to find resolution through the ROBLOX support system for account theft.