ROBLOX Customer Service Issues

I mistakenly purchased [redacted] Robux and used it in the game Bloxburg. Unfortunately, the system did not prompt me for confirmation while I was in build mode. I am upset as I unintentionally spent my father's money, leading me to tears. I kindly request a refund of £10.99 and to cease any charges from 8/7/18 going forward. Your assistance in resolving this matter would be greatly appreciated.

Hello Roblox, I am reaching out because my friend's account under the username "sapphir384" has been compromised. Another user by the name of "gamingwithjustin_98" accessed her account without authorization. This individual alleged that she was unfaithful to him in an online relationship, which she denied as she is not involved in such activities. Despite her explanation that she was only communicating with her cousin, Justin did not believe her and proceeded to hack into her account. He not only removed items from her inventory but also added his email address to her account, which she did not have before. We are at a loss on how to handle this situation and have decided to seek assistance from Roblox. We are hopeful that you can help us regain control of her account named "sapphir384." Thank you for your attention to this matter.

While playing Welcome To Bloxburg, I was approached by a user offering free Robux, to which I provided my Login Info. Subsequently, my Robux balance dropped to 0, contradicting my regular nightly earnings. After realizing my error, I attempted to halt any transactions by leaving the game, but the unauthorized purchases continued. Investigating my transactions, I discovered the individual not only accessed my account but also bought a t-shirt matching the amount of missing Robux. Recognizing I have been hacked, I seek assistance to regain control of my account by either removing the perpetrator or changing my password. Unfortunately, I am unaware of the account pin necessary for these actions.

I have a message to share. I am uncertain about the concept of appeal and if this note will be received, but I want to clarify that I am not upset about being banned, and I am not seeking to be unbanned. On a different note, I have reflections to express. Following the use of exploits in Roblox games and subsequent banning, I have come to a realization. It was unjust to other players and detracted from their enjoyment. Although I played for fun, my actions hindered others from having a similar experience. Initially, I underestimated the impact, but after prolonged use of exploits, my perspective has shifted. It was unkind and inappropriate. I appreciate the 24-hour ban imposed. It served as a wakeup call. I commit to refraining from cheating in the future. Warm regards, Ethanwizardcool, Roblox Player

I had [redacted] Robux in my account, which suddenly disappeared. I last logged in to Roblox on 5/31/18 and upon logging back on 7/18/18, I noticed my Robux balance was at 0. Checking my transactions, I found one from 6/12/18 that I did not authorize. The transaction was for [redacted] Robux made by a deleted group named "Atocute Triangle." I am unsure how this occurred or if my account was compromised. I kindly request the return of [redacted] Robux to my account and am committed to enhancing my account security going forward. Thank you.

Hello Roblox team, I made an error when creating my Roblox account. I put a lot of time into a game on Roblox, but I cannot play it because my account is restricted from playing Experimental Games unless I am friends with the creator. Many other Roblox players are currently playing it. In my Roblox account settings, it shows my birthdate as December 20, [redacted]. I didn't realize I made my account so young, and I believe that's the issue. I would greatly appreciate your assistance. My Roblox username is "meatheadfrred." I am 15 years old and my actual birthdate is August 10, [redacted]. I would like it changed so I can access that specific server. I have spent real money in that game, and it would be a shame if I can't play it. Please email me back as soon as possible. I'm not sure what the problem is, but it began recently. Maybe it's due to a Roblox update. Please help me. Thank you. :)

I have had my account hacked three times by a user named Josh_PvP. The first time, he spent 50 R$ on a bikini. The second time, he deleted most of my event items. On the third occasion, he changed my password. I thought I had secured my account after the first two hacks by changing my password and activating two-step verification, but he still managed to access my account and bypass the security measures. I attempted to recover my password via email, but this was unsuccessful. I am requesting the return of all my items, a refund of my robux, and for Josh_PvP to be permanently banned. Thank you for your attention to this matter.

As a licensed Police Officer in Texas, I have a pressing issue to address regarding my son's experience with your game. Despite being a loyal paying customer, my son has been subject to repeated harassment by a user called "Awesomecoolshadow234." This user has used admin commands to target my son with derogatory comments and unjust game bans. This behavior violates laws within the game and must be rectified for my son to continue enjoying the game. I urge you to take immediate action to address this matter and prevent further harassment towards my son. Your prompt attention to this issue would be greatly appreciated. Thank you for your cooperation. C. Perkins

I often spend money on Roblox for my 9-year-old son. While I usually set limits on his spending, today, for his birthday, I allowed him to buy an expensive item, the Super Admin for Keon Air, costing 3,[redacted] Robux, approximately £44. I was shocked to find out that he was banned from the game for 12 months due to command abuse just a few hours later. This seems unjust as he was not aware of the consequences and is now very upset. I would appreciate it if this ban could be lifted, or if a refund of the Robux or the initial payment to the Apple App Store could be arranged. This situation has made me hesitant to make future Roblox purchases unless this issue can be resolved satisfactorily. I can provide my son's user and account details if needed for assistance. Thank you for your attention. - J.F.

I have two accounts that I would like to recover: "smokescreen32" and "quistionablebumblebee." The situation with "smokescreen32" occurred when my close friend and I had an argument. We had shared passwords, and after the argument, he changed mine but then forgot it. Filled with regret, he gave me his account, and I now wish to reclaim it as it contains valuable items dear to me. Regarding my "quistionablebumblebee" account, I created it when I was 6 and have since forgotten the password. I would like to regain access to this account due to its age, which serves as verification to others. My current account is "longstoryshort32," gifted to me by a friend as a form of apology. I would sincerely appreciate any assistance in retrieving my accounts.

I have been playing Roblox for over a year and get unfairly bullied for being labeled a noob, despite my experience. My sister has faced similar challenges. We seek assistance to combat this issue. Could we please be granted Builders Club membership and some Robux, preferably 35M? I aim to extend this help to others facing similar bullying due to financial constraints. It is common for young players to struggle to afford Robux, making them targets for mistreatment. By receiving Builders Club, I plan to create a group to distribute Robux and offer stylish clothing to uplift those who face these difficulties. It is my wish to support both my sister and other users in need.

Recently, I noticed that my account has been restricted from playing many games because I am not friends with the creator. This is disappointing as now many good games are inaccessible. I was devastated to learn that my favorite game, "Arcane Adventures," was removed. It had 293k favorites and 39M visits, and losing it took away cherished memories. I hope that the game, along with others affected by this update, can be brought back. Many people, like me, are upset by this change and some are even considering quitting Roblox because of it. The removal of "Arcane Adventures" and other games has had a significant impact on the community, and it would mean a lot to see them restored.

Hello Roblox, I am reaching out regarding an unfortunate incident where my child was scammed and harassed online. On Tuesday, July 24th, a player with the username "panasonico" approached my child on a game, asking to borrow her "Silver King of the Night Crown" for a week. Despite my daughter's username being "pinksushio," she agreed to the trade but refused to provide her login details. After the trade was completed, the scammer blocked my daughter, keeping the crown. I have screenshots of the interaction but unable to attach them here. I kindly request the player "panasonico" to be banned for harassment and scamming, and for the item to be returned to my daughter's account or compensated for its value. If you need to discuss this further, you can reach me at [redacted]. Thank you. Best regards, Diane.

I have been struggling to get assistance from Roblox customer support via email regarding my son's hacked account. He is unable to access it due to a pin set up by the hacker. Despite providing receipts dating back to August [redacted], showing my purchases, iTunes account, and the associated email, Roblox insists on the very first receipt from June [redacted] to prove ownership. This situation is very concerning as my son cannot enjoy the game he loves and I regularly invest in. Contacting their toll-free number proved unhelpful with a disconnected call and voicemail issues. My ticket number is [redacted]. I would appreciate any help with this matter.

I'm reaching out about my daughter's account that seems to have been compromised recently. On Tuesday afternoon, she informed me that her password was no longer working and error messages kept popping up, despite it working just hours earlier. Over the last few days, she noticed the Avatar changing frequently, indicating someone else is accessing the account. I have her account name and the original password. She's upset as she cherished this account, having played on it for a while; a friend even gifted her money for her birthday recently. Is there a way to verify her ownership of the account?

My account, Elizzy2006, was hacked. This morning, when checking my messages on Roblox, I interacted with a friend, beast_mode4089, who offered free Robux. When he couldn't input the code, he asked for my password to help. Initially hesitant, I eventually shared it, which was a big mistake. He admitted to hacking me, changed my password, and now I'm left feeling helpless. Please, can someone help me recover my account? Your assistance is greatly appreciated.

I am reaching out because my account was unexpectedly terminated, yet I am certain I did nothing wrong. While playing with my friend "destroyer," I received a notification that I had logged in from a different device, which did not happen. Just before being removed, I noticed someone else using my account to send messages to my friends. The message I recall contained the words "free account mine. Pas" directed towards "restez" and "esca." I believe the issue stemmed from sharing my password while playing a game on Roblox called "ROBLOX Awards [redacted] [July-August]." I regrettably fell for it as a friend was playing and got tempted to try it out. I cherish my time on Roblox and hope to have my account reinstated. Thank you for your understanding. Sincerely, Bulldog_eatsJC

I am encountering issues trying to access my son's Roblox account after he had trouble logging in on his Xbox One. When I attempt to log in, it keeps showing "username or password incorrect." Furthermore, when I try to reset the password, it states that the email address is not recognized. The username linked to the account is "flyingkickya", which is also the Xbox Gamertag my son was using. He is upset because he invested Robux in this account and has now lost access. Upon searching for the account, I noticed the username, but the clothing on the account is different, indicating a possible hack. I can submit proof since my son purchased Robux and used them on this account. I have all the transaction history on his Xbox account available for verification if needed.

Recently, a situation arose where a disagreement between my friend led to concerns about potential hacking. To safeguard my account, I changed the password, regrettably not noting it down. Subsequently, while trying to switch between accounts, I faced difficulty accessing mine. Various attempts to reset the password via phone number and email, unfortunately, failed due to the email being disabled. Through an alternative browser, I managed to regain access temporarily. Nonetheless, a recent issue arose while trying to utilize GFX in Roblox studio, requiring an update and subsequently prompting for the password that I couldn't recall. Seeking solutions on YouTube proved futile, leaving me unable to reconnect with my friends, leading to a sense of ongoing disappointment. Any assistance in resolving this matter would be greatly appreciated.

I had an account labeled "C0WW" containing valuable items and many friends. One day, I woke up to find my account hacked. After attempting to recover it through my Gmail, I realized that my ROBLOX Gmail password was incorrect. I suspect foul play as I did not download anything suspicious. Unfortunately, I am unable to reclaim my Gmail account myself. I am requesting assistance to send an email to my friend at [redacted] regarding this incident, hoping to regain access to my account with all its valuables intact. Your prompt and effective help in this matter would be greatly appreciated. If any further information is required, please contact me at [redacted]. Thank you in advance for any assistance you can provide.