ROBLOX Customer Service Issues

Good evening, about a month ago, someone named xFireBoy2 stole my Foxy777Epicxd6 account. I made the mistake of lending him my account, and he changed the password, verifying it with his email. He shared my account with his friends. Now, I am on the QUEPEXLO account, but the stolen one has many things and I spent a lot of money on Robux. On QUEPEXLO, there's a friend of xFireBoy2 called electrogamer72. I would like you to recover it, including everything I achieved on it. Please send me a message to my Outlook email once it's successfully recovered, also remove his email used for verification. I originally verified it with my phone number, but it keeps giving an error. I hope you can recover it with all my progress intact. Thank you in advance for your attention, and I await your response.

My Roblox account, tangyglover, has been hacked by power08080. He attempted to scam me for Robux, but I did not fall for it. I have Builders Club on that account. As my Yahoo account is blocked, I cannot verify it. Please assist me in reclaiming my account. Thank you.

I'm locked out of my account Yummyalexgamer714 because I forgot my password. I tried to reset it using 2 Step Verification (2SV), but I'm not receiving the 6-digit code via email. I also can't remember which email I used in my account settings to receive the code. When I try to log in with my username and password, it prompts me to check my email for the 2SV code, but I'm unable to locate the correct email inbox. I've attempted all my emails, including a parent's, but haven't received the 2SV code.

We have discovered unauthorized access to our accounts, and it's a serious issue. The first account compromised was thxtboii, as my grandchild shared the password due to persistent requests. Despite our attempts to recover it, the hacker changed the email associated with the account. Shortly after, we noticed a breach in the entire system, increasing the danger. The second incident involved the account 0Mr_Moss0, which was accessed using the same password inadvertently. We suspect the same individual, as they were the only one aware of the password and frequently sought access to the account. We urge immediate action to address this concerning situation. :)

I believe my ban is unjust as it all began with an exchange where DamagingAshbomb used profanity towards me. While I responded in a way that I regret and acknowledge was wrong, her language and insults towards me, including racial slurs, were also inappropriate. I attempted to report her for bullying and swearing as others observed the situation, including puppyluck230 asking for the swearing to stop. Despite recognizing my own mistakes, I feel the punishment on my account is unfair compared to the other party involved. I am willing to follow the rules moving forward, especially considering younger players may witness the conversations. I appeal for my account to be reinstated so I can continue playing. I am not claiming innocence but seeking a fair resolution to the situation given the circumstances and the verbal abuse I faced.

My 12-year-old son called me in tears after his account on Roblox, where he finds solace and friendship, was unexpectedly terminated for a copyright issue. He's a dedicated user, finding comfort in the game due to his anxiety. I've invested in Robux and Turbo Builders Club to support his enjoyment and mental well-being. His username is II_Stamp_OspreayII. He assures me he unknowingly violated the rules, influenced by other users prompting him to upload content. He never intended to breach any regulations as he values the community. I kindly request the account reinstatement with a pledge for enhanced supervision. I appreciate your assistance in resolving this matter promptly to bring comfort to my distressed child.

I recently changed my username on Roblox from “dx_ou” to “gupiyy.” However, despite receiving an email confirmation from Roblox stating the change to “gupiyy,” my username remains “dx_ou” when I attempt to log in. I've tried logging in with both usernames, but my password isn't recognized. After attempting to reset my password, I encountered a "Bad Request" message. It seems there may have been an issue during the username change process, as my account still displays as “dx_ou.” Oddly, when I searched for "gupiyy" on a separate account's friends list, “dx_ou” appeared. This discrepancy between the displayed username and the one the game recognizes may be causing my login difficulties.

My account, named leitoo7, and Noé has been banned for allegedly hacking the audio refund system. The reason stated is account termination which I find baffling. Let me clarify what actually happened. I attempted to create some music to use in Jailbreak games three times, but each time was unsuccessful due to copyright issues. I decided to stop creating music. I thought I lost my Robux, but then Roblox refunded it, and I used it on other items. After playing, I went to bed and the next day when I logged in, my account was banned. I don't support hacking and always play fair. I've reached out to support multiple times with no resolution. If this isn't resolved soon, I'll have to take legal action for fraud.

My account was frozen because you are accusing my daughter of using my credit card when in reality, I pay for her Roblox subscription every month. My daughter is only 8 years old, and there is no way she would commit such actions. I am frustrated that you sent her off so quickly and now are telling me it will take 3 business days to resolve. I request a prompt phone call back at nine one zero [redacted] as I am displeased with the situation. I paid $50 for her to make purchases, and now her account is suddenly deleted due to alleged fraud. I support her Roblox account monthly, so this accusation is unfair. I seek immediate assistance and do not want to wait for 3 business days. Please contact me at [redacted] for a swift resolution.

A few months ago, my personal information was stolen. I have been a victim of attempted credit and personal information misuse. There is an ongoing criminal case with the Bakersfield police regarding this matter. Recently, I received an email from Roblox about an account authorization claiming to be opened under my name as a parent. I have only one child who is 50 years old, so this is suspicious. I'm hesitant to verify my email address for this account. I've attempted to contact the security number listed but have had difficulty reaching a live person. While Roblox doesn't initially seem concerning, the mention of "billing" raises red flags. I suspect this is another fraudulent attempt to misuse my personal and financial data, and I intend to provide all relevant details to the Bakersfield police. I request for a security representative to contact me directly regarding this issue and I advise against verifying my email address for any Roblox account.

When playing a game, I jokingly asked a player about trading for an item. Surprisingly, the player agreed and a trade was initiated on their other account. I received items like Noob Assist: Burger Boost and Stickmasterluke's Peanut Butter Sparkle Time. However, after accepting the trades, the Valkyrie Helm was missing from my avatar, leaving me with only the eggrachnophobia item. The player who traded with me goes by the name Fourcourse. I am requesting a rollback as I believe I was scammed around 4:00 PM in Calgary, Mountain Time. I am certain I want to proceed with the rollback to rectify this. Thank you for your assistance. - Oliver

Yesterday, while on my Roblox account under the username [alyssamayne], I browsed the catalog and attempted to purchase 75 Robux bunny ears. However, the transaction did not go through. Subsequently, I noticed that [redacted] Robux were missing from my account. Shortly after, I encountered difficulties accessing my account, which resulted in multiple failed login attempts. Despite waiting a day and trying the next morning, I remained unable to log in successfully. I created a new account to check on the status of my items, finding them intact. Unfortunately, I do not remember my email password, did not link a phone number, but have my account information written down. I kindly request assistance in retrieving my account and the missing Robux to prevent any further loss.

I wanted to report an issue regarding my friend, Kayleexii. She recently experienced a hacking incident and sought help from support but has yet to receive assistance. Her limited items were taken, and we've identified the hacker. To provide some context, while playing ROBLOX together, she unexpectedly got logged out of her account. Upon logging back in, she discovered her limited items were missing. After reviewing her trades, we identified the username "kenster321" as the individual who took her limited items, which we suspect to be an alternate account. By tracking the serial numbers of her limited items, we were able to locate the primary account, "lamdivine" (note: it's an L, not an i), where the stolen limited items are being held. I believe action should be taken on this matter as hacking goes against ROBLOX rules. Additionally, I request the return of my friend's limited items as she invested money in acquiring them. It is also crucial for the hacker to be dealt with accordingly.

While playing Ultimate Driving with my sister and two friends, my sister, a police officer in the game, arrested two players with bounties. These players then started being rude and called my sister names like "black" and "8-year-old." I defended my sister by stating that race or age should not be used as insults, which unfortunately led to me getting banned from ROBLOX for three days. I believe this ban was a misunderstanding, as I was not using hate speech. I kindly request for ROBLOX to reconsider and lift the ban as I feel it was unjust.

I am thankful for reaching out by phone to block the hacker from accessing my account. I am still waiting to get my account back with the username tangyglover. It has been two months since this issue started, and I see others facing the same problem on Roblox. I am looking forward to receiving the password Roblox promised me to regain access. It is crucial to resolve these account thefts promptly to prevent financial losses for parents and ensure the security of all users on Roblox. It's essential for Roblox to enhance their security measures to safeguard accounts from hackers. If this issue persists, Roblox risks losing 30% of its player base. Once again, my username is tangyglover.

Hello Roblox team, I am reaching out to report a troubling incident involving the theft of 30k worth of my limited items and robux. The individual responsible gained unauthorized access to my account through a website link. I have documented evidence of this and can provide it upon request. My primary focus is the recovery of my Silver King of the Night and Anex Clothing group. The perpetrator is a user named KtThaShoota. While I do not necessarily expect the return of all my robux and items, I urge for appropriate action against this user, even if I cannot recover everything. Kindly contact me at your earliest convenience, thank you. - chasejagwire

My 9-year-old grandson goes by the username oreoYTT on Roblox. He unknowingly used my old PayPal account to make purchases on Roblox, totaling $[redacted].92 from approximately 56 transactions. This has emptied my bank account, and as a single grandmother working nights to support him on a limited income, I was caught off guard. I only realized the unauthorized charges when my debit card was declined while grocery shopping, a situation my bank advised me to contact PayPal about. I kindly request your assistance in canceling these transactions and refunding the money to my account. Thank you for your help in advance.

On July 22nd around 9:45 pm, I tried to buy [redacted] Roblox, which I do weekly for my grandson. He used my Visa debit card, but it showed as unauthorized. After checking my account, I noticed four unauthorized payments of $8.99 each. I would like these payments refunded promptly.

While playing "Farming Among Friends," I encountered a player with the username "kickfireice." After offering to help them chop trees for their base, they abruptly declined and proceeded to insult me and my base. Despite my attempt to retaliate, the situation escalated when I mentioned having more money, which caught their interest. Naively, I Whitelisted them, allowing them to steal $[redacted],[redacted] from me before vanishing. I seek assistance to recover my lost funds from this unfortunate encounter in the game.

I work as a Security Guard on the Hilton Hotels game. During my shift, I encountered individuals engaging in exploitation, hacking, and using inappropriate language. Following protocol, I issued three warnings and eventually took action by arresting the culprits. Despite requesting assistance from staff, nobody responded, leading to more players joining in on the disruptive behavior. Some even made offensive remarks towards me and my family. When attempts to contact the group's creator went unanswered, I documented the incidents with screenshots and videos. I am seeking assistance in addressing these issues and would be willing to provide the evidence upon request. Thank you for your attention to this matter. Sincerely, B. Street.