I put $**.** on my sons acct. and when he went back to the page to play the game it log...

GetHuman1108233's customer service issue with ROBLOX from September 2018

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The issue in GetHuman1108233's own words
Purchased ROBLOX for $**.** went back to play the game & it was logged out. I need retrieve my username and password ... I put $**.** on my sons acct. and when he went back to the page to play the game it logged out and we don’t have his username or password. I called the support * on the confirmation email & they told me to contact you to retrieve his username & I can reset his password. **Purchase confirmation**Product*Roblox Product*Transaction number***********Transaction date************Merchant*Xsolla*Purchase:** **** Robux*$**.***Subtotal*$**.***Payment system fee*$*.***Total$**.***Thank you for using Xsolla!*If you have any questions please contact Xsolla Customer Support**Hotline * *** *** ** ****You can also find us in social networks:** Please contact me by email to fix this issue. Thank you @ have a good weekend. **Copyright * Xsolla ****, All rights reserved.**User Agreement
I need help getting my username & reset my password
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How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
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ROBLOX

Computer
Customer service issue
Reported by GetHuman1108233
Sep 7th, 2018 - 2 years ago
Fixed
Seen by 8 customers so far
Similar issue to 8656 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account

Timeline

GetHuman1108233 started working on this issue
Sep 7th, 2018 3:44pm
GetHuman1108233 indicated the issue is not fixed yet.
Sep 7th, 2018 10:15pm
GetHuman1108233 indicated the issue is not fixed yet.
Sep 7th, 2018 11:49pm
GetHuman1108233 indicated the issue is not fixed yet.
Sep 11th, 2018 2:43am

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