hi my son....change his password to his Roblox account and now he doesn't remember the...

GetHuman-cindeeph's customer service issue with ROBLOX from August 2018

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The issue in GetHuman-cindeeph's own words
hi my son....change his password to his Roblox account and now he doesn't remember the new password ...so he isn't able to get into his account we try to reset password but none of the phone numbers or email address which to my knowledge could be associated to his account is correct....the only thing we have is his user name MASTERJAILBREAK*** and also can Verify credit card information from purchase we associated to his account ...this account means a lot to him ....please help
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ROBLOX

Customer service issue
Reported by GetHuman-cindeeph
Aug 23rd, 2018 - 4 mons ago
I have an issue with ROBLOX too
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Seen by 10 customers so far
Similar issue to 7840 others
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Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman-cindeeph started working on this issue
Aug 23rd 3:58pm