Hello*My son's roblox account might have been hacked. We recently purchased ** dollars...

GetHuman983795's customer service issue with ROBLOX from August 2018

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Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman983795's own words
Hello*My son's roblox account might have been hacked. We recently purchased ** dollars worth of robuxs. Shortly after he has not been able to log into his account (thedogman**). We have tried multiple attempts to retrieve or change is password and nothing works. Even my husband's computer which saves his info can not log him on. His d.i.y dominus was out of his inventory the last time he logged on which was also concerning.
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What Do I Do If My Roblox Account Was Hacked?How Do You Change Your Username and Password on Roblox?How Do I Report Missing Robux to Roblox?What Do I Do If My Roblox Account Was Hacked?
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ROBLOX

Customer service issue
Reported by GetHuman983795
Aug 13th, 2018 - a yr ago
I have an issue with ROBLOX too
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Seen by 8 customers so far
Similar issue to 7151 others
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Timeline
GetHuman983795 started working on this issue
Aug 13th, 2018 12:51am