Before contacting them, items GetHuman983795 may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman983795's own words
Hello*My son's roblox account might have been hacked. We recently purchased ** dollars worth of robuxs. Shortly after he has not been able to log into his account (thedogman**). We have tried multiple attempts to retrieve or change is password and nothing works. Even my husband's computer which saves his info can not log him on. His d.i.y dominus was out of his inventory the last time he logged on which was also concerning.
GetHuman983795 did not yet indicate what ROBLOX should do to make this right.
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How GetHuman983795 fixed the problem
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