my son's roblox account has been hacked and the account stollen. he can't get to his ac...

GetHuman-renzoy's customer service issue with ROBLOX from July 2018

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-renzoy's own words
my son's roblox account has been hacked and the account stollen. he can't get to his account again. the primary email used for the account is *****@***.com, the secondary email used is *****@***.com. The user name for the account is Kevindurant***. my name is Dr. Asilokun, my phone number is **********, and email address is *****@***.com. Please help with restoring my sons roblox account back to him through the email *****@***.com. or through *****@***.com. Sincerely. **Dr. Asilokun
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ROBLOX

Customer service issue
Reported by GetHuman-renzoy
Jul 26th, 2018 - 10 mons ago
I have an issue with ROBLOX too
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Seen by 31 customers so far
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Timeline
GetHuman-renzoy started working on this issue
Jul 26th, 2018 4:39pm