someone has hacked my grandsons account the last account name that person had was stebe...

GetHuman-joymc's customer service issue with ROBLOX from July 2018

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The issue in GetHuman-joymc's own words
someone has hacked my grandsons account the last account name that person had was stebe. I am a ** yr old grandmother living on SS alone. So far that person has charged $***.** and another for *** something. please help me, the charges will make me overdrawn on my checking account and that is $**.** for each transaction.This is Joy McBride my phone * is *** ***-**** my e-mail is *****@***.com Thank you
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What Do I Do If My Roblox Account Was Hacked?How Do You Change Your Username and Password on Roblox?How Do I Report Missing Robux to Roblox?What Do I Do If My Roblox Account Was Hacked?
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ROBLOX

Customer service issue
Reported by GetHuman-joymc
Jul 2nd, 2018 - a yr ago
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Seen by 15 customers so far
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Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman-joymc started working on this issue
Jul 2nd, 2018 7:46pm
GetHuman-joymc indicated the issue is not fixed yet.
Jul 4th, 2018 3:45am
GetHuman-joymc indicated the issue is not fixed yet.
Jul 6th, 2018 12:39am
GetHuman-joymc indicated the issue is not fixed yet.
Jul 7th, 2018 12:07am
GetHuman-joymc indicated the issue is not fixed yet.
Jul 11th, 2018 4:04am