Try emailing firstname.lastname@example.org from the email address attached to your ROBLOX account. This is their most responsive channel.
The issue and preferred resolution, in GetHuman-simasol's own words:
I would like to refund items from the catalog but I would like to get my robux back for the items I want to refund**Thanks,*A fellow roblox lover**Ps. My username is ilyaasw** (no capital letters or spaces
I trust that ROBLOX will make this right and come up with a resolution that is fair.
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