Son cannot get into his acct pw was changed this is the *nd time this has happened

GetHuman-nycejob's customer service issue with ROBLOX from June 2018

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Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-nycejob's own words
The problem: Son cannot get into his acct pw was changed this is the *nd time this has happened
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Customer service issue
Reported by GetHuman-nycejob
Jun 25th, 2018 - 7 mons ago
I have an issue with ROBLOX too
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Seen by 2 customers so far
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GetHuman-nycejob started working on this issue
Jun 25th, 2018 3:57pm