Son cannot get into his acct pw was changed this is the *nd time this has happened

GetHuman-nycejob's customer service issue with ROBLOX from June 2018

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Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue and preferred resolution, in GetHuman-nycejob's own words:
The problem I ran into: Son cannot get into his acct pw was changed this is the *nd time this has happened
I trust that ROBLOX will make this right and come up with a resolution that is fair.
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ROBLOX

Customer service issue
Reported by GetHuman-nycejob
Jun 25th, 2018 - 2 mons ago
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Seen by 2 customers so far
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Timeline
GetHuman-nycejob started working on this issue
Jun 25th 3:57pm