My son can't get in his account with email address he normally uses and my other son ha...

GetHuman815278's customer service issue with ROBLOX from June 2018

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Help with my ROBLOX issue
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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman815278's own words
My son can't get in his account with email address he normally uses and my other son has him as a friend and some * is playing my son's character and spending all his stuff
GetHuman815278 did not yet indicate what ROBLOX should do to make this right.
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ROBLOX

Customer service issue
Reported by GetHuman815278
Jun 24th, 2018 - 6 mons ago
I have an issue with ROBLOX too
Fixed
Seen by 3 customers so far
Similar issue to 3918 others
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Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman815278 started working on this issue
Jun 24th 8:43am
GetHuman815278 confirmed the issue is fixed. Hooray!
Jun 25th 9:53am