My daughters having difficulty logging into her Roblox account Pearl***. Keeps saying u...

GetHuman-arigreg's customer service issue with ROBLOX from June 2018

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Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
My daughters having difficulty logging into her Roblox account Pearl***. Keeps saying username and p***word Incorrect and when I try to reset it says the email address is not found please send a p***word reset link to *****@***.com
I trust that ROBLOX will make this right and come up with a resolution that is fair.
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ROBLOX

Customer service issue
Reported by GetHuman-arigreg
Jun 24th, 2018 - 2 mons ago
I have an issue with ROBLOX too
Fixed
Seen by 17 customers so far
Similar issue to 3912 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman-arigreg started working on this issue
Jun 24th 2:25am
GetHuman-arigreg indicated the issue is not fixed yet.
Jun 24th 7:56pm
GetHuman-arigreg shared this issue with your circles on Google+
Jun 24th 7:57pm