Roblox my account SonGoku*ssjb* got hacked and I did get my account back but the hacker...

GetHuman-klanoix's customer service issue with ROBLOX from June 2018

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The issue in GetHuman-klanoix's own words
Roblox my account SonGoku*ssjb* got hacked and I did get my account back but the hacker that jacked the account put a pin that I do not know so please help me and find out what the pin is and tell me what it is or find a way to remove the pen PLEASE ROBLOX I NEED HELP WITH REMOVING THE PIN ON THAT ACCOUNT WHICH IS MY ACCOUNT WHICH GOT HACKED BUT I GOT IT BACK SO PLEASE HELP ME.
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ROBLOX

Customer service issue
Reported by GetHuman-klanoix
Jun 9th, 2018 - 6 mons ago
I have an issue with ROBLOX too
Fixed
Seen by 20 customers so far
Similar issue to 560 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman-klanoix started working on this issue
Jun 9th 8:00pm
GetHuman-klanoix indicated the issue is not fixed yet.
Jun 9th 9:52pm
GetHuman-klanoix indicated the issue is not fixed yet.
Jun 11th 3:58pm