I bought a $** credit towards ROBLOX for my grandson. We applied the $** to his account...

GetHuman761804's customer service issue with ROBLOX from June 2018

Help with my ROBLOX issue
Top Tip from another customer
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The issue in GetHuman761804's own words
I bought a $** credit towards ROBLOX for my grandson. We applied the $** to his account by entering the appropriate PIN number.*The game reflects a balance of $**.**.*However, the additional credit has not been applied to the game. What happened? *Here are the Reference IDnumbers:**EM**Z*VWT**EM*Y*AFEI*Please assist.*Thank you!
GetHuman761804 did not yet indicate what ROBLOX should do to make this right.
We logged in and out of the system in an effort to resolve the issue.*Unfortunately, we were unable to rectify the problem.
I have an issue with ROBLOX too
How GetHuman761804 fixed the problem
The initial issue arose because the credit was uploaded on the Roblox system, but we forgot to actually apply it to the game.
Please help with my ROBLOX issue
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What Do I Do If My Roblox Account Was Hacked?How Do You Change Your Username and Password on Roblox?How Do I Report Missing Robux to Roblox?What Do I Do If My Roblox Account Was Hacked?
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ROBLOX

Customer service issue
Reported by GetHuman761804
Jun 8th, 2018 - a yr ago
I have an issue with ROBLOX too
Fixed
GetHuman761804 shared how to fix
Seen by 9 customers so far
Similar issue to 319 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman761804 started working on this issue
Jun 8th, 2018 12:29am
GetHuman761804 indicated the issue is not fixed yet.
Jun 8th, 2018 1:34am
GetHuman761804 indicated the issue is not fixed yet.
Jun 8th, 2018 1:35am
GetHuman761804 indicated the issue is not fixed yet.
Jun 8th, 2018 1:37am
GetHuman761804 confirmed the issue is fixed. Hooray!
Jun 9th, 2018 6:32am
GetHuman761804 confirmed the issue is fixed. Hooray!
Jun 9th, 2018 7:23am