I bought a $** credit towards ROBLOX for my grandson. We applied the $** to his account...
GetHuman761804's customer service issue with ROBLOX from June 2018
Help with my ROBLOX issue
Top Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman761804's own words
I bought a $** credit towards ROBLOX for my grandson. We applied the $** to his account by entering the appropriate PIN number.*The game reflects a balance of $**.**.*However, the additional credit has not been applied to the game. What happened? *Here are the Reference IDnumbers:**EM**Z*VWT**EM*Y*AFEI*Please assist.*Thank you!
GetHuman761804 did not yet indicate what ROBLOX should do to make this right.
We logged in and out of the system in an effort to resolve the issue.*Unfortunately, we were unable to rectify the problem.
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How GetHuman761804 fixed the problem
The initial issue arose because the credit was uploaded on the Roblox system, but we forgot to actually apply it to the game.
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