If i purchased something from the roblox app like builders club and robux it won't let me

GetHuman638664's customer service issue with ROBLOX from April 2018

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The issue and preferred resolution, in GetHuman638664's own words:
The problem I ran into: If i purchased something from the roblox app like builders club and robux it won't let me
I trust that ROBLOX will make this right and come up with a resolution that is fair.
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ROBLOX

Customer service issue
Reported by GetHuman638664
Apr 28th, 2018 - 3 mons ago
I have an issue with ROBLOX too
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Seen by 12 customers so far
Similar issue to 5384 others
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Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman638664 started working on this issue
Apr 28th 11:56pm