REPLACEMENT OR REFUND FOR PUMA MEN'S SPORTS SHOES

GetHuman-sreemant's customer service issue with Puma.com from July 2018

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The issue in GetHuman-sreemant's own words
I have ordered Puma men's sports shoes through Amazon.The warranty is for **days and is therefore eligible.I want to return as the shoes are torn .The order number from Amazon is ***-*******-*******.
No one picked the call from Puma customer care.when I contacted Puma showroom they asked me contact Amazon and when I reached back to Amazon for help they suggested I resolve the issue by contacting Puma .so this is ongoing forever but is not getting resolves.
I want a refund or a replacement.
I have purchased many products. With Puma this is my second pair in this year.Never expected such irresponsibility from customer care and less quality products.
Contacted Amazon customer care.*Tried calling puma.com number.
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Puma.com

Puma men's reef sports shoes.
Customer service issue
Reported by GetHuman-sreemant
Jul 1st, 2018 - a yr ago
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Seen by 4 customers so far
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Timeline
GetHuman-sreemant started working on this issue
Jul 1st, 2018 7:20pm
GetHuman-sreemant shared this issue with others over email
Jul 1st, 2018 7:31pm
GetHuman-sreemant indicated the issue is not fixed yet.
Jul 3rd, 2018 11:56am