I set up a booking through Priceline for a room at *** smith st in Brooklyn, Ny on Nove...

GetHuman-tvbrown's customer service issue with Priceline from December 2018

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The issue in GetHuman-tvbrown's own words
I set up a booking through Priceline for a room at *** smith st in Brooklyn, Ny on November **nd ****. The booking was for Nov. **th - Dec *nd. I received a confirmation email from Priceline on Nov **th. that contained access codes. When I arrived on Nov. **th a woman was waiting in the lobby and explained the room was already rented and her company did not use Priceline for bookings. She was uninterested when I tried to showed her the confirmation email. It took *.* hrs to find a hotel with vacancies last minute. It is my hope that a similar situation can be avoided in the future. ( what if the woman wasn’t in the lobby and I entered the room to encounter others already there??). I would appreciate any update in your investigation into this matter*Confirmation ************Tresslyn Brown

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Priceline

Customer service issue
Reported by GetHuman-tvbrown
Dec 23rd, 2018 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 5784 others
0 customers following this

Timeline

GetHuman-tvbrown started working on this issue
Dec 23rd, 2018 8:42pm

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