Priceline Trip Number: ***-***-***-**** we recently booked for a stay this past weekend...

GetHuman-amberjwa's customer service issue with Priceline from November 2018

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The issue in GetHuman-amberjwa's own words
Priceline Trip Number: ***-***-***-**** we recently booked for a stay this past weekend at a * star hotel. When we arrived (myself & small children) the lobby area was filled with at least ** or so intoxicated adults. The same with our hallway where oru room was. Upon entering the room it was dirty and despite being a smoke free room is reeked of cigrette smoke.We ended up leaving and not staying due to the conditions and clientele at the hotel. I asked the front desk to assist but they were no help.
I want a refund as we didn't stay due to the conditions. It was rated a * star hotel however it does not align at all with same brand hotels I have stayed at in other locations.
I've tried calling and was disconnected repeatedly. I've tried their chat and no luck.
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Priceline

Customer service issue
Reported by GetHuman-amberjwa
Nov 20th, 2018 - 2 years ago
I have an issue with Priceline too
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Seen by 6 customers so far
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Timeline

GetHuman-amberjwa started working on this issue
Nov 20th, 2018 12:07am
GetHuman-amberjwa indicated the issue is not fixed yet.
Nov 20th, 2018 12:07am

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