We stated clearly that we would be arriving late, but we couldn't get in. We ended up p...

GetHuman-anacline's customer service issue with Priceline from August 2018

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The issue in GetHuman-anacline's own words
We stated clearly that we would be arriving late, but we couldn't get in. We ended up paying $** to stay at the hotel across the street, after giving $ to a person who we met on the street (to call the phone number and follow the instructions that they gave us via email). We have no phone usage here. *When I advised them of that, this was their response :*Dear Anastasia, We close the reception at **:**, after that you need to call*us to *** *********. If you can*t call, please, maybe is better to cancel*the reservation, because there aren*t anybody in the reception at this time.**Tell us something to know, if you are going to arrive or not, please. **Thanks.****Paseo de Reina Cristina * *B****** Madrid, Espa*a**** ** *** ** ***www.*roomsmadrid.com**Siguenos en Facebook ***El contenido de este correo electr*nico y sus anexos son estrictamente*confidenciales, secretos y restringidos. *La divulgaci*n o el suministro, en todo o en parte, a cualquier tercero, no*podr* ser realizada sin el previo, expreso y escrito consentimiento*de *ROOMS*Le informamos de que sus datos ser*n tratados, conforme a los previsto en la*Ley ******* de Protecci*n de Datos, y ser*n incluidos en un fichero inscrito*en el Registro General de la Agencia de Protecci*n de Datos cuyo *responsable es *ROOMS (MARIA COLOMINA NIF ********G). Estos datos ser*n*almacenados en dicho fichero durante el per*odo de tiempo que la empresa se*dedique a su actividad y la finalidad de la recogida ser* la gesti*n*comercial y administrativa, ofrecerle nuestros servicios, adem*s de para*informarle de nuestros productos y servicios, incluso por medios*electr*nicos. Usted podr* revocar su consentimiento en cualquier momento y*ejercer los derechos de acceso, rectificaci*n, cancelaci*n u oposici*n*(ARCO), dirigiendo un escrito a la siguiente direcci*n PASEO REINA CRISTINA**, MADRID o por email al correo electr*nico:*****@***.com*According to the provisions of the Spanish Organic Act ******* regarding*Personal Data Protection, we would inform you that the personal data given*to us will be registered in the file for which *ROOMS (MARIA COLOMINA*NIF ********G) is responsible. The purpose of the same is to provide*services, deal with the enquiry, and to send by publicity or promotional*information regarding the products or services of the company. You will be*able to express refusal of your data being processed for publicity purposes*and to exercise the rights of access, rectification, cancellation and*opposition in accordance with that established in current legislation, by*writing to the following address: PASEO REINA CRISTINA *, MADRID (ESPA*A)*or to the e-mail address info@*roomsmadrid**Obviously, we won't be staying there. We are good customers, and good reviewers. Please help us get our money back. We were honest in our intentions, and I feel that we did our best - but I'm now paying twice as much for this night as I would have thought you, and I refuse to pay that PLUS pay for the place that I couldn't stay, for a bed that I never slept in.
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Priceline

Customer service issue
Reported by GetHuman-anacline
Aug 9th, 2018 - 7 mons ago
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GetHuman-anacline started working on this issue
Aug 9th, 2018 12:44am
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Aug 9th, 2018 12:44am