I recently used Priceline's bidding feature to book a *-star hotel in London for seven...

GetHuman-richjc's customer service issue with Priceline from July 2018

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The issue in GetHuman-richjc's own words
I recently used Priceline's bidding feature to book a *-star hotel in London for seven nights in September (itinerary * ***-***-***-**). Your website defines a *-star hotel as having "personalized customer service, elegant d*cor, and amazingly high standards of comfort." The hotel I was "awarded" , the Best Western Seraphine Kensington Olympia, does not meet this standard. Many, many customers have posted negative reviews about the hotel's cleanliness, a broken elevator, small rooms, etc. As far as I can tell, the hotel has only double beds (no queens or kings as one would expect of a *-star). It was also listed as a * star hotel on several other sites.*Not only does the hotel not meet *-star criteria, I could have booked it on Priceline for the same price without going through the bidding process. It's also available for a better price that includes breakfast on many other sites. What's the purpose of a bidding process if not to get a better deal? *I've used Priceline several times before and have been happy with our accommodations. This time I am extremely disappointed. I'm paying $*,*** for something that was misrepresented. I'd like to cancel the reservation and receive a refund. *Thank you,*Richard Chaikind

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Priceline

Customer service issue
Reported by GetHuman-richjc
Jul 6th, 2018 - 4 years ago
Fixed
Seen by 15 customers so far
Similar issue to 1419 others
0 customers following this
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Timeline

GetHuman-richjc started working on this issue
Jul 6th, 2018 7:43pm
GetHuman-richjc indicated the issue is not fixed yet.
Jul 7th, 2018 12:04am
GetHuman-richjc indicated the issue is not fixed yet.
Jul 7th, 2018 9:19pm
GetHuman-richjc indicated the issue is not fixed yet.
Jul 9th, 2018 10:04pm
GetHuman-richjc indicated the issue is not fixed yet.
Jul 10th, 2018 7:45pm