I recently used Priceline's bidding feature to book a *-star hotel in London for seven nights in September (itinerary * ***-***-***-**). Your website defines a *-star hotel as having "personalized customer service, elegant d*cor, and amazingly high standards of comfort." The hotel I was "awarded" , the Best Western Seraphine Kensington Olympia, does not meet this standard. Many, many customers have posted negative reviews about the hotel's cleanliness, a broken elevator, small rooms, etc. As far as I can tell, the hotel has only double beds (no queens or kings as one would expect of a *-star). It was also listed as a * star hotel on several other sites.*Not only does the hotel not meet *-star criteria, I could have booked it on Priceline for the same price without going through the bidding process. It's also available for a better price that includes breakfast on many other sites. What's the purpose of a bidding process if not to get a better deal? *I've used Priceline several times before and have been happy with our accommodations. This time I am extremely disappointed. I'm paying $*,*** for something that was misrepresented. I'd like to cancel the reservation and receive a refund. *Thank you,*Richard Chaikind
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