Priceline Customer Service Issues

I'm Judy Neatherlin. I contacted on June 1, [redacted]. The person I spoke to advised me to call back today. I stayed in Van Horn, TX, on May 25th, [redacted]. The lady at the reservation desk informed me that I needed to pay cash and quoted a room rate of $63.00. Despite booking through Priceline, I paid in cash as she didn't have the information. However, upon checking my CC statement, I noticed I was charged by Priceline for the room as well, resulting in a double payment. This error is on the hotel's end in Van Horn, TX. I'm seeking assistance in rectifying this issue to avoid paying for the room twice. Regards, Judy N.

I made a reservation through your website for a hotel stay, but unfortunately, my experience has been unpleasant. The manager advised me to contact Priceline after check-out, suggesting you might be able to assist. Upon check-in, we found the room was unsanitary with dirty socks, trash in the dressers, ashes, a clogged toilet, and a sour milk smell. Additionally, we have been bitten by what appears to be fleas or bedbugs. The receptionist initially promised compensation, either a free night or a refund, but the manager later denied everything, was disrespectful, and refused to address the issues. As I am 32 weeks pregnant, this situation has caused me significant distress. We have already spent all our savings on this accommodation, and I feel frustrated with the current situation. We have documented the state of the room and our insect bites. If there is anything you can do to assist us, please advise.

I want to make a payment of $[redacted] to Priceline for a flight/hotel package. Before I proceed, I have a simple question about the cancellation policy ("Can-x policy"). Despite contacting several Priceline numbers, they all require an itinerary number which I don't have yet. I need this information before completing my purchase, not after. Kindly provide a more helpful phone number for immediate assistance, avoiding the specified one. I attempted the Live Chat, but after waiting for 45 minutes, I was informed that no agents were available. This method does not seem effective. Greg S. Update: Priceline responded via email stating that they don't offer a support line until after a purchase. They recommended checking their FAQ page, which did not address my inquiry. It seems impossible to receive clarifications from Priceline prior to payment. Upon further research, it seems Priceline's refund policies are stringent, with little flexibility under extreme circumstances.

I had booked 2 rooms at Hampton Inn, Ann Arbor MI through Express Deals for tonight, 6/4/18. I paid for the rooms with my Visa card. I received the confirmation email from Priceline with Trip No. [redacted]-[redacted]-[redacted]-71 and room confirmations for both rooms, along with the receipt from my Visa card showing the payment. However, when we arrived after a long drive from NC, the receptionist only showed 1 room reserved under Emery Cornatzer. They had no record of the reservation for Arthur Eidson. Eventually, Priceline said they would refund the $69 Express Deal price for Mr. Eidson. The hotel did have available rooms, but they never received the reservation information from Priceline. Mr. Eidson ended up having to pay the full price of $[redacted] for a room. This is disappointing considering the whole point of using Priceline Express Deals is to get a good rate. Priceline needs to ensure that the hotels receive all reservation information promptly. I hope this issue can be resolved soon. Thank you, Carole Eidson.

We are currently experiencing a delay at FCO airport due to Blue Panorama Airlines. Reference: item # [redacted]-[redacted]-[redacted]-91 for Robert & Lysbeth Minehart. Our flight from FCO to REG was scheduled for today, June 8, [redacted], at 9:30 am. We are facing a charge of [redacted] euros because our reservation only includes middle initials instead of full middle names. It's important to note that there are reports online questioning the validity of this charge. According to a Blue Panorama Airlines supervisor, the issue lies with Priceline not ensuring full names were provided. I have documentation showing the charges. I have two requests: 1. Please update the names on our reservation to include full middle names: Robert, Francis Minehart Lysbeth, Anne Minehart 2. Kindly issue a refund of [redacted] Euros. Thank you, Robert Minehart

Regarding reservation #[redacted]-[redacted]-[redacted]-71 for June 15-17, I noticed that the Express Deal did not include the $37 per night parking fee and the hotel taxes that almost double the nightly rate. I prefer to find a Miami hotel on the mainland to avoid these extra costs. I purchased trip protection in case of any changes. How can I cancel this reservation that has several undisclosed fees? I understand that Express Deals are usually non-refundable, but I have been a loyal customer for many years and I hope you can make an exception in this case. I am traveling to Miami for a friend's funeral and would like to avoid any unnecessary expenses or complications.

I booked a car rental at London Heathrow airport through Priceline with ACE rental car vendor for a quoted price of [redacted] GBP. However, upon arrival at the local agent, Green Motion, I was surprised to find out additional charges for one-way rental and liability insurance, bringing the total to nearly [redacted] GBP. I expected the estimate to include these costs, as I entered the one-way rental return information. It was very frustrating as these unexpected costs disrupted our family vacation budget. I urge Priceline to ensure vendors clearly display cost breakdowns and be transparent with customers to prevent such situations. I feel hesitant to use Priceline again due to this experience, and I'm disappointed by the lack of transparency from ACE car rental broker and Green Motion. I hope Priceline investigates and addresses these issues to uphold customer satisfaction.

On June 12, [redacted], I, J.C., reserved a room at Crowne Plaza Hotel in Downtown Dallas, Texas. I used my American Express card ending in [redacted]. During booking, I received an error message indicating an issue with the security code on my card. Despite a second attempt, I encountered the same error message. Shortly after, my bank notified me of two charges, totaling $[redacted].95 each, on my credit card. Upon arriving at the hotel, I hoped that Priceline would refund one of the charges due to the booking error.

I made a reservation at Extended Stay America in Renton, WA last night, and when I tried to extend it for tonight, the hotel clerk said there was a past report of smoking in my room, which is untrue as I do not smoke. They asked me to contact Priceline for a refund and then abruptly told my family to leave within fifteen minutes. I am filing a complaint with the corporate office due to this unacceptable treatment. I am requesting a refund so we can find alternative accommodation as we cannot stay there now, or we will have to sleep in our truck. Not a pleasant experience at all!

I recently booked a hotel for a one-night stay, but upon arrival, I was shocked to find the room in a terrible condition. The bed was unmade, there were floss and cups on the floor, and there was a noticeable marijuana smell. I immediately informed the front desk and requested a refund. They canceled the booking and advised me to contact Priceline for the refund process. After reaching out, I was informed that Priceline needs to communicate with the hotel to confirm the refund. Unfortunately, my attempts to contact Priceline's customer service were unsuccessful as I kept getting redirected without useful options. I am seeking assistance from Priceline to contact the Clarion Hotel in Richmond, VA, and ensure the refund as promised. My name is Batool J., and the reservation was made under my name for 6/14-6/15. This experience was extremely disappointing for me, especially after traveling a long way from home. I appreciate any help in resolving this matter.

I made a reservation with Priceline for June 16th. Upon checking in around 8 p.m., we found bed bugs in our room after being there for about 30 minutes. When we contacted the front desk, they didn't provide us with a proper solution. After requesting clean bedding, a staff member brought a sheet, a spread, and one pillowcase, expecting us to remake the bed. She then left with a cigarette in her mouth. The next morning, when we addressed the issue again at the front desk, we were directed to contact the customer service team. Even after spending the whole afternoon and speaking with three customer service representatives, the best offer we received was a measly 5% discount. Considering the amount we've spent with Priceline since January, this discount felt like a slap in the face.

When I made the booking, the dates were set for July 9 - July 23, but the return date was incorrectly scheduled for July 25. This poses an issue as both travelers have job commitments and a medical procedure. Despite attempting to cancel within 24 hours, I was directed to contact Alliance. I've initiated a dispute with my credit card company but hope Priceline can rectify the situation promptly. I am seeking a full refund from Priceline for the inaccurate information provided prior to payment, which is confirmed in an email from Priceline's customer service team.

Hello, I have made a reservation for a rental car for my vacation in the USA. I included the recommended insurance in my booking. The total cost displayed to me during the booking process covered both the car and insurance. After entering my credit card information and confirming the reservation, I was informed upon car pickup that there was no insurance provided for visitors from Germany. This lack of clarity feels dishonest and I find it concerning. Driving without insurance is not something I am comfortable with. I hope for a prompt and satisfactory resolution to this issue from Priceline. Thank you for your quick attention to this matter. Sincerely, E. Herzberg

On April 28th, I made a booking with Priceline for the Spanish Court Hotel in Jamaica. Upon arrival, the hotel could not locate my reservation in their system, despite showing it on my phone. After waiting for over an hour, exhausted, I rebooked at the Courtyard Marriott using the same credit card, and they found the reservation immediately. When I returned home, I noticed two charges from Priceline on the same date. I disputed this with American Express and was advised to contact Priceline for resolution. Priceline's customer service representatives, Abby and Ruth, could only offer a refund for one night at $[redacted].59, which was not the full refund I was expecting. After speaking with supervisor Serena, who was unhelpful and dismissive, I was denied a full refund. Despite the inconsistent information provided by Priceline, I am disappointed with the handling of this situation. I hope this issue can be resolved promptly and satisfactorily. Thank you, Arlene S.

On June 9, I booked a flight from San Juan, Puerto Rico to Hartford, CT. Despite the system showing a credit card error or decline, my card was charged multiple times. After contacting customer service, I was told by Kisha via live chat that the excess charges would not go through and to use a different credit card, which I did to complete the booking. I now seek a refund for the extra charges back to my original credit card, as the flight was successfully purchased with a different one. The flights in question are AA [redacted] from San Juan to Hartford on June 14 and JetBlue [redacted] on June 18. I kindly request a prompt refund of the overcharged amounts.

As a loyal Priceline customer, I recently made a reservation for an express deal close to my home but farther away from my intended destination. The hotel turned out to be in E. Norriton, not Norristown as expected. I reached out to customer service but was unsuccessful in resolving the issue due to the no-refund policy. Given my proximity to the booked hotel, I can visually demonstrate that it is not where I intended to stay. I am not seeking a refund; instead, I hope for the opportunity to rebook in the Norristown area, even if it entails an additional cost. Itinerary #[redacted]38.

Trip number [redacted] at Hotel Residenza Castelli did not meet our expectations. The property lacked typical hotel amenities like an elevator, breakfast service, and concierge. Originally, we had booked a room at Hotel Tornabuoni Beacci through Priceline for June 12 and 13 (trip number [redacted]). However, upon arrival, we were shocked to learn that our reservation was canceled, despite never initiating such a change. Previously, we had confirmed the booking with Priceline and even corresponded with the hotel's concierge for museum passes. Left without accommodation, we had to hastily book at Residenza Castelli via Priceline. We are requesting a partial refund for our inconvenient stay at Residenza Castelli, which we found unsuitable due to our unexpected circumstances. We hope for a resolution to this disappointing experience.

I mistakenly booked a reservation through Priceline for the Sonestra Hotel Philadelphia Rittenhouse thinking it was the hotel's website. I never received an email confirmation and do not have a reservation number. After contacting the hotel to cancel the reservation in the name of Cheryl R., email [redacted], I was directed to cancel through Priceline for a refund. I recall being able to cancel for a full refund up to 4 days before the July 9, [redacted] check-in date. Please confirm the cancellation of my reservation, provide a cancellation number, and assure me that any deposit collected by Priceline will be refunded.

I purchased a ticket for my girlfriend, Endyia Hadnot, to fly from Phx to Phf on 6/30/[redacted]. Unfortunately, I misspelled her first name as Enyiah, with an extra "H". Priceline's customer service stated they couldn't assist with name corrections and transferred me to another unit that never answers. Each time I call back, I'm prompted to cancel the ticket and book again, costing more money. This is frustrating as I am well within the 24-hour window for changes, nearly 9 pm Eastern time. I require help that the customer care line seems unable to provide!

Hello, I am Lurielys M., and I am reaching out regarding an issue with a pending amount from my recent flight purchase with reservation DLLSZE totaling $[redacted].59. When I visited my Scotia Bank branch in Puerto Rico, they informed me about an additional hold placed on top of the $[redacted].40 charged to my MasterCard for the ticket I bought on June 21, [redacted], with reservation number [redacted]-[redacted]-[redacted]-19. I kindly request the release of the $[redacted].59 currently on hold, as it is affecting my ability to access funds that I urgently need. This situation arose unexpectedly for me, and I would greatly appreciate your prompt assistance. You can contact me at my email mlurielys $ yahoo.com or via phone at [redacted]. Thank you for your attention to this matter, and I look forward to resolving this discrepancy.