Priceline Customer Service Issues

I recently experienced a difficult situation when booking a rental car for my family's trip after my grandfather's passing. I had to take out a loan to afford a rental since my car was not suitable for travel. I carefully chose a standard SUV accommodating 3 adults, 2 children, and 5 bags of luggage. Despite confirming a Hyundai Santa Fe or similar model, the reservation erroneously showed a Kia Rio. I have been in contact with customer service, but the offered solutions are not resolving the issue promptly. This mix-up is causing a delay, and my family may miss the funeral and the opportunity to meet my grandfather's air force comrades in Maine. I feel stuck and unsure how to proceed in this difficult time.

I experienced a change in my trip by Priceline for trip # [redacted]9 with new flights. The new itinerary requires me to stay overnight during connections. I reached out via chat, which led me through several phone numbers including [redacted] and 1-[redacted], but I was only met with automated systems. The flights involve American Airlines to Chicago and then AirBerlin. Both airlines directed me back to Priceline for assistance. I have been unable to reach a person to help resolve this issue. I am looking to adjust my departure from Reno on June 8 to Chicago to Tuesday, June 7, while keeping my original flight from Chicago to Berlin on June 8.

On January 26, I was scheduled to return on January 29, but due to an upcoming blizzard, I had to change my return flight by one day to avoid potential cancellations. Priceline charged me $[redacted].12 for two one-way tickets to return on January 28. However, other airlines were allowing passengers to change flights without hefty fees due to the impending blizzard. Porter Airlines advised me to contact Priceline, while Priceline directed me to contact the air carrier. I am seeking a credit of $[redacted].12 as I had initially paid $[redacted] for the original return flight for both my daughter and me, as we were attending my mother's funeral. Dealing with Priceline has been quite an experience.

I recently made flight reservations from Florida to Detroit for a combined trip to Ohio to visit my girlfriend's family and potentially meet my new brothers in Kentucky. However, due to a recent breakup with my girlfriend, the trip plans have changed. I am now looking into options for a refund or credit with Priceline for the $[redacted] tickets purchased. The additional fees for changes from Delta and Priceline make it challenging to consider altering the flights.

I booked a flight for a friend yesterday and opted for trip protection due to a fear of airplanes. Unfortunately, my friend is now unwilling to fly. The confirmation email states the ticket is non-refundable, non-changeable, and non-transferable. I reached out to Priceline.com for assistance, but they declined to cancel the ticket. Can someone provide guidance on what can be done in this situation? Thank you.

I have noticed four pending charges of $[redacted].92 each on my card from your company, all processed on the same day around the same time. I did not make any bookings that day, so this seems to be an error on your end. To resolve this, my bank and I had a three-way call with one of your supervisors, where my bank requested a letterhead containing the supervisor's name and contact information, reason for the fund release, details of all four transactions including numbers, amounts, and dates. Though you did send the requested information, it was not on a company letterhead, which my bank seems to find crucial. It has been five days, and $[redacted] of my money is inaccessible. This has led me to be extremely upset and consider ending my relationship with both your company and my bank if not resolved promptly. The lack of progress on this issue after communicating with various representatives from both your company and my bank is deeply disappointing. I am unwilling to pay the $9 fee from your end or the bank's charges. A complimentary night at a motel should be warranted for the inconvenience caused. This entire situation feels deceitful, and I am highly dissatisfied. I used to be a loyal customer, but this experience has greatly affected my opinion. I expect a prompt resolution to return my money back to my card effortlessly.

I rented a car through Priceline with Hertz. When I arrived at the counter, the staff informed me of an additional $[redacted] deposit charge. I requested time to transfer funds, but they processed the charge immediately. Due to insufficient funds, my card was declined, and now I am unable to use the debit card for this rental. I need assistance in canceling this transaction and finding another rental company to work with.

The date of my reservation was incorrect, resulting in me being marked as a no-show and facing fees for my entire stay. This error was not on my part, but due to the reservation being made two days earlier than requested. The hotel staff assured me it could be resolved with a simple verification process, and the front desk attendant even offered to assist if needed. I am hoping this issue can be sorted out promptly without any complications.

For the past two days, I've been dealing with an issue while trying to make a reservation for multiple cities. After entering the flight details, completing the passenger and billing information, and reviewing the flight, I encountered a problem when I tried to book the flight for $[redacted].04. A message appeared saying the request was in process but then changed to an error page, stating they were unable to book the selected flight. I have attempted to select new flights from the options provided on about four of the eight available pages, but the system keeps looping back to the same error message. I reached out to PriceLine's customer service, and although it was challenging to get assistance, I spoke with a lady who unfortunately couldn't provide much help. She mentioned that PriceLine doesn't have a sales department. I'm hoping to find someone who can assist me with this issue. Thank you for your help. Ghassan Sanjakdar

I made a hotel reservation on the Priceline website with Trip No: [redacted]-[redacted]-[redacted]-66 on April 29 for travel from May 21 to May 25 at Carillon Miami Wellness Resort. I selected a non-refundable room for $[redacted].50 per night. Priceline is currently advertising the same room for $[redacted] per night. I spoke with two agents over the phone at Priceline, but they were unable to verify the lower price. I am taking a screenshot of the current price on Priceline's website as proof. The price difference, including tax, is $[redacted].24. Despite my attempts, the agents would not accept the Priceline link showing the lower price. This is my first time using Priceline, and I was hoping for a smooth experience. Thank you for your assistance. - S. Samuels

I made reservations for two rooms at the Westin Memorial City in the Energy Corridor near the hospital through Priceline. It is crucial for my family to stay at the Westin due to its proximity to the hospital where our family member is receiving care. I mistakenly received confirmation for the Omni Westside location instead. I have contacted the hotel's front desk, reservation line, and human resources to rectify this. I kindly request to have my reservation transferred to the correct hotel as soon as possible.

Your website's claim of "Best Price Guaranteed" is misleading. I recently booked my travel through Priceline based on this promise. However, I later found out that the guarantee only lasts for 24 hours. This information was not clearly communicated, leading me to feel deceived. The flight I booked is now $[redacted] cheaper, highlighting the discrepancy. This experience has made me hesitant to continue using your services in the future. It's disappointing to have potentially overpaid due to this misunderstanding. I hope this feedback will help improve your customer experience for others. -Sabrina S. Email: [redacted] Phone: [redacted] Travel Date: June 7, [redacted]

Hello, my name is Felix. I recently contacted your customer service and have been experiencing issues for the past 3 hours. The first representative I spoke to struggled to understand my English. After requesting a supervisor, I was left waiting for 30 minutes only to be connected to another unhelpful staff member. When I requested a supervisor again, the call was abruptly disconnected. In a recent call, the staff was rude and claimed there was no supervisor available. I am disappointed by the lack of assistance I have received. I am attempting to rent a car for 2 days but have not been able to get a clear answer to my questions. Please contact me at [redacted] at your earliest convenience before I escalate this matter further.

I rented a car for our trip to Milwaukee through your company with Hertz. Upon arrival at 11:45 pm, we encountered a rude employee at the Hertz counter who refused to give us the car. She directed us to call Priceline for a refund, stating she couldn't assist us. We managed to rent a car from another company without issue to continue our journey to my son's graduation. Please credit our account as we won't use Hertz again due to their poor customer service. Thank you for your assistance. The reservation is under my husband, Rudy H., phone [redacted].

I had made a hotel reservation for the night of 5/19-5/20 but encountered issues upon arrival. I did not receive a reminder email from Priceline as usual. When I contacted the Baymont Inn Suites in Willows, CA with reservation number #[redacted], they had no record of my booking and no rooms available with 2 queen beds. Consequently, I had to find accommodation 30 miles away. I request a refund for the payment made for the reservation, as this is not the first time I have experienced such problems. In the past, I was moved to a lower-quality hotel in Waltham, MA, with a promise of a refund that never materialized. I kindly ask for a resolution to this issue and a credit for the hotel charges incurred.

Good afternoon, I am reaching out about a flight I booked for two people from Lima, Peru to Madrid on November 7th to November 21st, [redacted], under booking reference # IEBGPW. I recently received an email informing me of a sudden two-day change in the flight itinerary from November 7th to November 9th. This has caused complications with other bookings such as internal flights and accommodations. I am disappointed as this is the first time I have encountered such an issue with flights booked through Priceline. The lack of notification regarding this significant change leaves me concerned about the reliability of the service. I hope for a prompt resolution and assurance that such drastic changes will not occur in the future.

I am dissatisfied with the service provided. While attempting to book a hotel online at the Double Tree Hotel in Houston, Texas for May 26-28, [redacted], I encountered an issue with my credit card information. Despite never receiving confirmation, my debit card was charged $[redacted].00. Numerous attempts to contact the company have been unsuccessful. If this matter is not addressed promptly, I will pursue legal action as this seems to be a case of fraudulent charges. My contact number is [redacted], and an alternative number is available at [redacted] for my spouse, Natalie.

Upon reporting issues with our room at the front desk, we were rudely asked to leave, and the police were called. This unacceptable treatment occurred at what should be a 3-star hotel with service that deserves negative stars. Despite staying almost two weeks, we only received a refund for 2 or 3 days. The humiliation we endured in front of others was unprecedented. Earlier problems were resolved by the night manager in the first week, but this incident was beyond disappointing. As a traveling medical professional who relies on weekly rentals, I am deeply dissatisfied. I have used your service and others but will never choose Holiday Inn or Priceline again. I am requesting a refund for the full two weeks of my stay.

I have been attempting to buy two tickets for weeks now with no success. Every time I enter my credit card information, I receive an error message, and the price remains the same. When I try again, the price increases, and I am still unable to make the purchase. I am puzzled and frustrated by this experience. I thought Priceline was a reliable platform, as I have been using it for 14 years without any issues. I reached out for help previously but was given misleading information. Now, I am struggling to find a phone number to speak to a representative.

After attending the George Strait concert, I contacted Hyatt Regency in Tulsa, Oklahoma for a room but was redirected to another line. The representative offered me a choice between Hampton Inn and DoubleTree, giving the impression that they were Hyatt properties. Opting for DoubleTree based on the advice of the agent, I was surprised to find the rate over $[redacted], higher than Hampton Inn. I made the reservation under my daughter's name, only to discover upon her arrival that it was for a pricey suite with a couch bed instead of the promised king-sized bed. An email from "Find a Room" raised concerns when I attempted to cancel due to the misrepresentation. Despite being assured of the lowest available price, subsequent emails vanished upon my daughter's check-in. The confirmation number disappeared, and contacting DoubleTree revealed that Priceline, not "Find a Room," handled the booking. Feeling deceived, I tried to verify the reservation with no success. The lack of transparent identification from the agent and the unexpected sleeping arrangements left me frustrated and misled.