It’s been a couple months since I reported an issue on my last Postmates order. I am ve...
GetHuman-edensteg's Refund a Charge issue with Postmates.com from May 2020
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Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-edensteg will need to dig through the advice provided by Postmates.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-edensteg can let us know if they help or not.
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The issue in GetHuman-edensteg's own words
It’s been a couple months since I reported an issue on my last Postmates order. I am very upset. It’s says it was resolved, but in NO way shape or form was it truly resolved. I wasn’t allowed to report everything that was wrong with the order. Every burger I received was prepared incorrectly, and had ingredients put on that I specifically asked not to be put on, and two of them didn’t even have cheese. They only gave us one large fry and in large drink. When I had ordered THREE of each. On top of that the fries and burgers were cold when they arrived. And all I got in return was an apology. I want refund, because quite frankly an apology isn’t going to cut it for the fact I spent ** dollars on disappointing and awful food quality and service. I almost deleted my account. And I actually like this food delivery service. But this is extremely unacceptable. I tried to get over it but life was hard at that moment and it still is. So I demand a refund. Cause it has genuinely been to long without a real answer or solution.
GetHuman-edensteg did not yet indicate what Postmates.com should do to make this right.
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