Postmates Customer Service Issues

It has been frustrating waiting for a response, so I am reaching out via email in hopes of getting assistance. Recently, I placed an order with Postmates for my entire family, but upon delivery, everyone was missing items from their meals. Despite previously deleting the app due to recurring order mistakes, I decided to try again upon a friend's recommendation in a new town with limited dining options. However, my recent order totaling over $60 was incomplete. Upon contacting the restaurant, they mentioned difficulty understanding Postmates' order, advising future direct calls due to ongoing issues with the service. I was charged the full amount despite discrepancies between my receipt and the actual items received. I reported the issue promptly but have yet to receive a response. This recurring problem of missing food items is disheartening and inconvenient, leaving my family disappointed and hungry. I seek a resolution and hope for either a refund or replacement to restore my trust in Postmates.

I placed an order at Subway on 67th Street in Lawton, OK. The fleet driver, Robert, encountered issues with the bread I requested and called me for guidance. We agreed to make adjustments to the order. However, there seemed to be a mix-up, and the order was reassigned to a new person, Hilbert, without my knowledge. Despite waiting for a call regarding the changes, I received none. I had to cancel the order eventually due to concerns about the bread choice. I attempted to contact the store to rectify the situation to no avail. Regrettably, I was charged for the initial order even though it was canceled. Subsequently, I reordered from a different Subway on Cache Road and await its delivery. I believe a refund for the first order, at least partially, is necessary considering the inconvenience and the higher cost of the second order.

I am extremely frustrated right now. A delivery driver came to our house but didn't make it to the front door as my husband directed him. My husband was occupied on the phone and didn't realize what happened. Now, my children and I are left hungry at 9 pm on a school night because the driver just drove off. It's baffling why he would do that. We have a Ring doorbell, and I can confirm he didn't even walk up to the door or ring the bell. Even if that failed, why didn't he return to the car where my husband was waiting? There's no way to fix this now. We have no food, it's late, and the restaurant is closed. I have no intention of using this service again. Please refund my money.

Hello, my name is Elayna Hardy. I have a Postmates account where I've been charged $70 for a membership that I didn't sign up for. I've already reached out to my bank about this issue. I rarely use Postmates, only did on one occasion, so I'm confused about the $70 charge. This unexpected cost has put my account in the negative, and I'm requesting a refund for the charge since I never opted for any membership, especially when I wasn't logged into my account. I recently logged in to investigate the charge but couldn't delete my card information. I kindly ask for your assistance in resolving this matter promptly; otherwise, I'll have to involve my bank. Your system should have better security measures in place, such as sending an email for authorization. Thank you for addressing this promptly and processing the refund.

Hello, I work as a delivery driver, and I recently had an issue with an order I dropped off. The customer received the wrong order, and although she didn't want the food, I marked it as delivered. When I informed the restaurant about the mix-up, they corrected it. The bags they give us are sealed tightly, making it hard to check the contents beforehand. The payment was made with the Postmates card, and the customer declined taking the food. I wanted to update you on this situation via email. Thank you.

On 3.07, I made an order at Delfinos in Hoboken, NJ, for a pizza and 2 cups of grated cheese with a subtotal of $12. After fees and tax, my total was over $17. Regrettably, the incorrect $37 order, amounting to $45 with taxes and fees, was delivered and charged to me. Postmates, however, refuses to issue a refund for this mistake but suggests a $45.24 credit instead. I am willing to accept liability for my $17 intended order but should not be responsible for the wrong order. I kindly request a refund for the overcharged amount.

Hello Postmates, I decided to give your app a try today, although I usually use UberEats. After submitting my order, the total I was charged seemed to increase significantly to $37 from the initial $20. Despite reaching out for help, I was unable to get this issue resolved. I am truly disappointed with the service provided and have decided not to use your app in the future. I intend to share my experience with others to prevent them from facing the same problem. It is disheartening to feel undervalued as a customer, especially when seeing inconsistencies in how refunds are given to others with similar issues. If I had known the total cost beforehand, I would have reconsidered my purchase since $40 for a meal is not within my budget. I am hoping for a refund, though the lack of customer care has left me frustrated.

I have completed the application process, downloaded the Fleet app, uploaded a picture, received the bag and prepaid card from Postmates, activated the card, and input my bank account information. I believe my bank account was verified since I received a verification penny from Postmates. However, when I open the Fleet app, it indicates my picture is still being verified, even though it was done over a week ago. This issue prevents me from proceeding in the app and making deliveries. Despite receiving emails from Postmates saying I'm ready to start, I encounter the same problem of my picture not being verified. I have reached out to Fleet support multiple times and though a rep marked the issue resolved, I cannot view the correspondence and remain stuck in the verification loop. Your assistance is greatly appreciated.

I am requesting a full refund for my order placed on 3/20/20 at Pita Café in Oak Park, Michigan. The order I received was incorrect as I had ordered a large Greek salad, chicken shwarma, and oven bread with garlic spread. Despite paying extra, I only received a medium salad without garlic spread or shwarma. I believed delivery was free due to the Covid-19 pandemic, but my bill increased from $24 to $34. Upon returning to the restaurant, I was informed it was a Postmates error. I am frustrated and seeking a refund for the missing items. I have contacted my bank to dispute the charge. This experience has led me to reconsider using delivery services during this time, as the lack of human interaction and technical issues are unsatisfactory. I hope to resolve this issue promptly.

I placed an order at Cookout which included a hamburger, a shake, onion rings, hush puppies, and cheesecake. Unfortunately, the burger had pickles despite my allergy to them, preventing me from eating it. The hush puppies and onion rings were missing, the shake was the wrong flavor, and the cheesecake was mashed up. I suspect I may have received the wrong order. I'm on a fixed income and cannot afford to waste money. Please consider crediting my account due to this disappointing experience. This will be my first and last time ordering from Cookout, as I was already not a fan of this spot. I hope for a suitable response to this situation. Thank you. Valencia B. P.S. I am still quite hungry!

I placed an order at Cook Out, which included a hamburger with specific toppings, a shake, onion rings, hush puppies, and cheesecake. However, my burger had pickles despite my allergy and specific request. I did not receive the hush puppies or onion rings. The shake flavor was incorrect, and the cheesecake arrived melted. I believe I received the wrong order. I am on a tight budget and cannot afford to waste money, so I kindly request a refund. This experience has discouraged me from ordering from Cook Out again. Please address this issue promptly. Thank you. Sincerely, Valencia B.

I placed my first order with Playmates today, and I am shocked by how expensive it turned out to be. Initially, the total was $61.??, but when I checked my bank account, I saw a charge of $67.?? for a small pizza, two meatballs, ten wings, and a small house salad. On top of the delivery fee of $5.99, there was an extra $25.00 for delivery, which I found excessive for less than a mile away. Unfortunately, I was unable to tip the delivery person due to illness, and I believe the tip should have been included in the total. I also want to cancel the $9.99 monthly charge for a discount over $10.00. As a senior citizen, these high fees are unmanageable for me. It is disappointing how the charges did not match the initial total of $61.00, and I am considering reporting this issue to my bank.

I would like to address a concerning issue regarding an order I placed and paid for today. According to the app, my delivery was picked up by Roni V. in Miami. The app initially indicated that Roni arrived, but later it falsely claimed the order was received when I hadn't actually gotten it. Despite my building's security stating that Roni was not allowed up, he marked the order as delivered, labeled it as a $15.00 cancellation, and kept the items. Despite visiting the store, Roni did not return the order. I am dissatisfied with the situation and demand a full refund for the undelivered order, compensation for the inconvenience caused, and accountability for your employee's unethical behavior of keeping a paid order. My first encounter with Postmates has left me deeply disappointed and shocked.

I am extremely upset right now! I live next door to the restaurant I chose. Postmates' GPS seems to follow the customer's phone and fails to understand that I reside on a houseboat on the river. I provided the courier clear directions leading to my front door before they left the restaurant: (Go straight up Jantzen Ave to the Security gate. The gate code is [redacted]. Once inside, proceed straight until you reach the end and park in the roundabout. Descend ramp 7 and turn right at the bottom. My place is approximately four houses down on the right. 😊) However, I observed the driver driving everywhere except to my specified location. He did not respond to texts or calls during the first half of this ordeal. When he finally replied, language was a barrier, but lack of comprehension was the bigger issue. After much effort, I managed to guide him here. Unfortunately, all the food items were cold, and the coffee I was looking forward to was spilled due to an insecure lid. This recurring issue with Postmates delivering cold and late orders is unacceptable. They must address this ongoing problem. Fed up with their service!

I'm Justin W. I had two deliveries today - picked up alcohol from one location and had two drop off locations. After delivering the first order, I encountered an issue in the app asking me to rescan the ID, even though I had already completed the delivery. I had to maneuver through the app to move on to the second delivery. Despite trying to return the items due to a store shortage and reaching out to the customer, I was unable to clear the delivery from my queue. I need help to remove it and proceed with other orders.

I am seeking a refund for my recent order from Long John Silver's through Postmates. I had ordered three meals, and unfortunately, mine was completely incorrect and missing items. Postmates charged my card around $48 for this order. Upon contacting the store, they mentioned that the driver had made errors and they deducted nearly $25 from him. However, I am unable to reach the driver, and there is no direct contact number for Postmates customer support. This whole situation has been frustrating, and I am extremely unhappy. I would like a prompt refund for this order. Contacting support has been a very difficult process, and I have resolved not to use Postmates again in the future. I kindly request a direct phone call at [redacted] as soon as possible.

On March 30, [redacted], I made an order for nearly $80 with Checkers via Postmates. Despite the courier's attempt to deliver, the store was closed. Following the courier's advice, I canceled the order right away. However, I was still charged as if I had received it. After reaching out to Postmates and providing the conversation screenshot with the courier, I was informed that it was past the eligible refund window. As a mother of four during these challenging times, I rely on essential services like this. Being charged for an order that was never fulfilled and then being denied a refund is disheartening. I am requesting a refund of $80 as this amount is significant for a mother with four children. Additionally, an apology for the inconvenience caused by this misunderstanding would be greatly appreciated.

I ordered from a restaurant listed as open. My delivery driver called to say it was closed, but the order was marked as delivered, and I got charged. After requesting help, I received a partial refund of $14.50 instead of $16.50. I used the refund plus an additional $0.23 for a second order, but the driver marked it as delivered without bringing it to me. Despite submitting another request and it being marked as resolved, I did not receive a credit or refund. I am disappointed as this was my first time using Postmates, and I experienced two consecutive order issues in one night.

I encountered an issue with my recent transaction on Postmates. The amount displayed at checkout, which included taxes and service fees and that I agreed to pay, was $88. However, right after I clicked the Pay button, an unauthorized new amount of $18 more was charged to me without giving me the opportunity to review and agree to it. This practice seems illegal and I am requesting a refund of $18.00 that I did not authorize. Customers should have transparency in the payment process and the ability to confirm any changes before finalizing a transaction. I feel misled by the $18 overcharge and would not have proceeded with the purchase if I had been aware of it. Despite reaching out to Postmates via email multiple times, the support team has been unhelpful, providing irrelevant responses and no option to communicate further with a representative. Their refusal to address the issue is disappointing.

Last week, I placed an order at around 7:45pm from a local restaurant with a delivery scheduled for 8:30pm. However, at 8:47pm, the app informed me of a delay due to an issue at the vendor. I tried reaching out to the delivery driver via calls and texts but received no response. After 9pm, I called the restaurant only to find out that there was no order under my name. Despite the food not being prepared, picked up, or delivered after waiting for over an hour, my card was charged. I contacted Postmates after the incident, but was informed that a refund couldn't be issued because it had been 2 days since the occurrence. I'm hoping to get my money back since I cancelled the order after the restaurant had closed.