Postmates Customer Service Issues

Hello, I'm new to using Postmates and had a disappointing experience recently. I turned to Postmates for the first time due to issues with DoorDash. However, I encountered challenges communicating with my Postmates delivery driver. After ordering food amounting to over $40, I was informed by the first driver about a 30-minute wait time at Cotton Patch. Yet, a second driver, Hallie, later told me it would take an hour. Despite my attempts, I couldn't reach the original driver who supposedly placed my order. Eventually, I received my food close to 8 pm after originally ordering at 5:30 pm. The lack of prompt service and communication was frustrating, especially since I had requested contactless delivery but had to go out to meet the driver. The $10 credit offered felt insufficient considering the inconvenience. I believe a full refund is warranted given the prolonged wait and lack of communication. I value the service provided by Postmates but hope for better experiences in the future. Thank you.

Today, on April 19, [redacted], I placed an order at La Michoacana food store. The issue is that the person who attended me via text messages claimed that my card only had $25, which is incorrect as my bank account has enough funds. The individual, in a very discourteous manner, stated she was unaware of this discrepancy. I informed her that $55.72 was already withdrawn from my bank account. Later, I received a text from Postmates saying my order was canceled due to high demand and they couldn't serve me. The problem here is: 1. They deducted $55.72 from my account. 2. They falsely claimed my card did not work due to insufficient balance. 3. Then they texted that it was canceled due to high demand. This lack of professionalism and dishonesty is disappointing. I have texts and images to support my claims. I hope for a resolution and for the money to be refunded into my account. Thank you for your attention.

Hello, I am Douglas S. and recently started delivering for Postmates. While on deliveries in Long Beach, I encountered a situation where I mistakenly mixed up orders causing frustration with a customer. The incident escalated, leading to a threatening confrontation. Feeling shaken, I was unsure who to contact for support in such situations, which I believe should be addressed by Postmates through clear instructions. The incident occurred around 8:30 pm, and although I shut off my app and left after the incident, I would appreciate guidance on handling such incidents in the future. Having a resource like a printed booklet with tips and support would be valuable. For any further details related to the mix-up, please reach out to me at [redacted]. Thank you, Douglas S.

I have not received any deliveries from your company. You charged my credit card $99.99 without authorization (VISA ending in [redacted]) for an order that was never delivered. This charge was processed after I disputed it on 04-10-[redacted]. It was taken from my bank account at Interamerican Bank. I live at [redacted] SW 92 PL, Miami, FL. Please refund the unauthorized charge as soon as possible. The order was cancelled, and I have not received anything from your company. It is fraudulent to bill my credit card without delivering the order. I have already disputed the charge and sent it back to you. Now I cannot even speak to a live person to resolve this issue.

Hello, I am Douglas S. and I recently encountered some issues while making deliveries for Postmates. The lack of information for drivers caused a problem during a multiple-order delivery from a Japanese restaurant. Despite the helpful restaurant staff, I mistakenly swapped the food bags for the last delivery. Unfortunately, due to a lack of customer information, I couldn't resolve the mistake immediately. Now, faced with an upset customer and unable to proceed with my remaining orders, I am seeking assistance from Postmates to address this situation promptly. I hope Postmates can help me rectify this error and ensure the customer receives the correct order as soon as possible. Thank you, Douglas S.

I received an order and when I went to Walmart to pick it up, there was no employee available for the delivery. After finally finding someone to assist me, they said to wait while they fetched my order. At that moment, the app indicated "order canceled." The employee apologized for the delay, as the order had been reassigned to another driver. I tried to cancel the order in my app to continue working, but there was no option to cancel, only "deliver the order." (How can I deliver an order that the app canceled?) I had to press that button since it was the only choice. However, the app requested the customer's signature, and now I'm stuck! The app is frozen, no way to go back, cancel, or do anything. I tried multiple times to contact customer service, but no one responded! The app kept saying there was no help available! I need this issue resolved. It wasn't my fault that Walmart employees weren't in the right place, causing me to waste too much time searching for someone to deliver the order!

I received an order and went to Walmart to pick it up. When I arrived, there was no one in the pick-up area, so I had to search for an employee. After finally finding someone, they told me to wait as they would bring the order. At that moment, the Postmates app showed "order canceled." The employee apologized for the delay, explaining that the order had been reassigned to another driver. I tried contacting Postmates customer service, but no one responded, and the app indicated "no one available." The only option provided was to "deliver the order" (how can I deliver a canceled order?). I had no choice but to press that button, which then requested a "customer signature." What should I do? Nobody is responding through the app, the order was never given to me, it was canceled, and I can only select "deliver the order." I need this issue resolved to continue working, as the app is stuck, and I can't exit it.

I canceled my order before it was confirmed. I prefer not to do business with companies that charge more than the total cost of my order. I'm confused about why I am being charged an amount exceeding my order. My understanding is that the correct amount should be charged when the order is delivered, not before. It seems like they are holding onto the excess money for a few days to benefit their cash flow. Even though it might not be significant individually, it can accumulate to a substantial sum if this happens daily. I request the overcharged amount by Postmates when placing the order, as well as the amount for the order I never received due to communication issues, to be refunded back to my debit card. I tried reaching out to the restaurant, Postmates, and the delivery person but to no avail. Any assistance would be appreciated.

I reported an issue with my last Postmates order a couple of months ago, and I am really upset by the lack of resolution. Despite the system indicating it was resolved, the problems persisted. Each burger I received had incorrect ingredients, some missing cheese, and the order was incomplete as well - I only received one set of fries and drink instead of the three I ordered. To make matters worse, the food arrived cold. A mere apology is not enough considering I spent $55 on subpar food and service. I'm a fan of this food delivery service but this experience was beyond disappointing. I'm demanding a refund since this issue has lingered without a satisfactory solution for too long.

I am disappointed with the handling of my recent Postmates order issue. Despite being marked as resolved, the problems were not properly addressed. Each burger I received was incorrect, missing ingredients, and two of them lacked cheese. I only received one large fry and drink instead of the three I ordered. Furthermore, the food arrived cold. An apology is not sufficient after spending $55 on subpar food and service. I am considering deleting my account over this experience, which is not what I expected from a service I usually enjoy. I need a refund as an apology does not rectify the situation after waiting for a resolution for so long.

I would like a refund for a payment made with personal cash on a Postmates order. This incident happened during my 4th delivery on my first day working for Postmates. At Los Chaparros, I encountered a problem with the Postmates prepaid card being declined at the cashier. Despite trying to resolve the issue through the app's help feature, I was unsuccessful. Ultimately, I had to pay out of pocket with cash to pick up the order. After realizing the Postmates card was not used for payment, I was instructed to contact Live Support. If you need any further information or documentation, please reach out to me via email. Thank you for your assistance. Sincerely, Candice M. Email: [redacted] Phone: [redacted]

Good day, my name is Antonio Carrero from Orlando, Florida. 1. I have received two Postmates cards. One ends in [redacted] and the other in [redacted]. 2. I am still waiting for authorization to work with you. I have been waiting for two weeks for my background check to be confirmed, and it has not been completed yet. I am asking what I need to do to complete my application and start working?

I ordered a meal for my mother as a Mother's Day surprise, but unfortunately, it was never picked up or delivered. Despite waiting over an hour and a half, the status only showed "driver on way" according to Firehouse Subs in Chesapeake, VA. I attempted to reach out to Postmates, the delivery service associated with the order, but only encountered generic options through email. The tracking link provided by Postmates continuously updated the delivery time without any progress. I am very disappointed and seeking a refund for $26.60, including the $5.98 delivery charge and $2.13 tip. Thank you for your help.

I would like to request the removal of my information from your website. I no longer wish to engage with your company. Your service quality is lacking, and although I have never utilized it, someone from San Francisco has. I reside in Orange County, which is not within your delivery range. As there is no customer support available, we will no longer be utilizing your services. It would greatly benefit your company to provide a contact phone number. I have never made a purchase, but there was an attempted order, which fortunately failed during payment. It is surprising since I was under the impression that Alcatraz was shut down. It appears you may hire individuals with criminal records, which aligns with the poor service experience.

I am frustrated that my recent Postmates order was canceled without my knowledge. The restaurant was unaware of Postmates, leading them to believe someone stole the food. This situation resulted in my order costing $10 more with missing items. I am disappointed with Postmates for the frequent cancellations and the theft incident. I am returning to the restaurant to rectify the situation and am considering canceling my membership. I hope this matter can be resolved with the merchant, as the Postmate involved appears to have stolen my order. The restaurant owner, Susana at Delicias Cafe, can be reached at [redacted] for further verification. Thank you - Stella

I recently got a text message from a Postmates driver asking me to cancel an order due to an app issue. The driver mentioned the food was delivered, but I did not find anything outside. After clarifying, I realized there was a mix-up with a previous order, not the one in question from Popeyes Louisiana Kitchen. Additionally, I noticed a double charge on my card for a Taco Bell order. The correct charge for the Taco Bell order I received is $18.57, not the doubled $20.44 charges and the $21.21 charge. I kindly request to have the extra charges removed and the $20.44 charge adjusted to $18.57. Thank you.

I visited the KFC on Markham in Little Rock, AR to pick up an order for a Postmates customer. The order was for an 8-piece family meal with 12 tenders. However, when I arrived at the drive-thru, they informed me that they were out of tenders and couldn't fulfill the order. Despite showing them the order was for a customer, they mentioned they don't collaborate with Postmates and refused to proceed with the order. I had to cancel the delivery after facing this issue. Not only did I waste gas driving to KFC, but I also had to handle customer complaints without any compensation. I am requesting at least a $0.75 credit to be added to my account for the inconvenience.

I would like a full refund for the Taco Bell order made by C.K. on May 21st. I have had multiple incorrect orders delivered, which is making me lose trust in this delivery service. On this occasion, I ordered a chalupa meal and an extra freeze. I was willing to wait the estimated 7-10 minutes. I observed the Postmate collect the food and drive in the opposite direction, causing the delivery time to increase from 10 to 15 to 20 minutes while they had possession of it. After reaching out, I was informed that the Postmate was delivering orders 20 minutes away from me. Even if there were additional deliveries, I was not notified on the app. Regardless, I do not wish to consume food that is 20 minutes old, and I don't want to be charged for it. I request a full refund or a credit for the complete order to try ordering a proper meal through your app.

I tried ordering from Blue Fish using your app last night. After that, I got a call from a number claiming to be Postmates. The person on the phone asked to place an order without introducing himself. When I asked for clarification, he inquired if he was speaking with Stephanie, and when I asked again for clarity, he insulted me, laughed, and hung up. I promptly canceled my order. This individual's lack of professionalism is concerning. Usually, I get contacted through the app, so this experience was unexpected. This person clearly lacks basic telephone etiquette and is not a suitable representative for your organization.

I was contacted by my Postmates delivery driver regarding a Wal-Mart order. The order was marked as canceled, but it was actually still scheduled for delivery. The driver, Ellen Browdotsman, was helpful in confirming this and will still be delivering the order today. I appreciate her assistance and hope she will not face any penalties due to the confusion caused by the system.