Hi I called yesterday and spoke to a post mate customer service representative about my...

GetHuman3278196's customer service issue with Postmates.com from July 2019

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The issue in GetHuman3278196's own words
Hi I called yesterday and spoke to a post mate customer service representative about my unfortunate issue with Taco Bell. Can't delivery in a row that we have had trouble on so I decided to call.*Unfortunately the restaurant was out of fiery doritos locos, which we ordered the combo meal, and all we received was the beverage That was supposed to come with the meal, not the fiery tacos. also we could not contact anyone at post meets customer service or the restaurant itself. We ordered * packers of mild sauce with each item and we received none. The representative that I spoke to yesterday it was very helpful and friendly, and agreed to give us of refund for the fiery Doritos locos's combo, And compensate us for our missing sauce and the unfortunate issues we experienced. the meal that we did not receive From Taco Bell was The amount of $*.** plus tax. We have yet to See this refund or credit anywhere not on my post mates account or my debit card. The service representative said the credit would be going on my post mates account. Getting ready to give post meets another try for dinner this evening but decided not to because we did not yet receive the credit That we were promised. *Talk to are delivery driver about the issues we were having and he said himself that is very difficult to get ahold of anyone through customer service and even he had tried to contact them regarding the issue.*We are pretty disappointed especially given we had issues on our previous order as well.*You so we can give postmates another try, as I am Disabled in a wheelchair and find it very convenient to use food delivery services.

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Postmates.com

Customer service issue
Reported by GetHuman3278196
Jul 20th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 42237 others
0 customers following this

Timeline

GetHuman3278196 started working on this issue
Jul 20th, 2019 12:49am