I am a driver and have been emailing Postmates about the app not working properly. In a...
GetHuman2037761's customer service issue with Postmates.com from January 2019
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The issue in GetHuman2037761's own words
I am a driver and have been emailing Postmates about the app not working properly. In addition, the app began saying I wasn’t completing deliveries that were clearly being completed. There was even an instance that after my first delivery for the day, I completed it, then was kicked off for * minutes because it said my last delivery was inefficient. I’ve checked time and time again on why this would happen all of a sudden and I have received no information. This began after I updated my phone number and got a new phone and had trouble connecting my account.!Any time I delivered this week, I would ask the customer “Are you satisfied with your delivery?” and then wish them a great day*evening because I felt something was wrong. **% of my deliveries have either a **% tip or **%. This doesn’t come from dissatisfied customers or failed deliveries. It comes from making sure my job is done correctly and that the delivery was completed with proper handling and care.**Postmates has failed to call me as requested, but they will ALWAYS call me during a delivery if they “see I have not moved at the merchant location”. Many times I’ve had to tell support I’m waiting for the food to be ready. They won’t call me otherwise and this is very disappointing. My account is now deactivated and the only thing I was told is because I had too many cancelled deliveries and this is the exact issue I was concerned about and wanted help with. I will not give up on this. This affects my livelihood and my family. Living in Los Angeles, traffic can be crazy, we do our best in such a major and busy city to keep people fed and happy.**However, if I do not get some kind of real help, I will no longer use Postmates as my preferred delivery company and I will be escalating this issue to the BBB, FTC, CFPB and Secretary of State. I feel robbed and taken advantage of. I worked very hard to earn my money and to be disregarded so quickly and not even acknowledged on a very important issue just seems unfair, unjust and unfortunate.
GetHuman2037761 did not yet indicate what Postmates.com should do to make this right.
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