Postmates Customer Service Issues

I placed a large order for $50 last night. Unfortunately, two items were missing and the rest was cold upon arrival, which was disappointing. I submitted a request and received a measly $4 refund, which didn't even cover the cost of one missing item. I'm frustrated that I can only contact support via email, unlike other apps like Caviar, Grubhub, and Uber Eats, which offer better customer service. I'm now requesting a full refund for this unsatisfactory order, or I'll consider deleting the app in favor of competitors who provide better customer care.

Hello, this morning I noticed a charge of $95.98 on my Wells Fargo account from Postmates, which I believe was due to my sister using my account for a trial subscription. She intended to cancel it and set up her own payment method, but it seems my card ending in [redacted] was still charged. She claims it was meant to be a monthly $8.99 charge, not an annual subscription. I really need this refund as I wasn't aware of this charge, and it's New Year's Eve, so having my account in the negative is stressful. Any help in reversing this charge would be greatly appreciated. Thank you.

Last night, my friend ordered from Chili's using Postmates on my referral, but we faced a frustrating delivery experience. Despite being outside waiting, the delivery person never showed up. After attempting to contact them through text and call, we received no response. We were disappointed by the lack of assistance from Postmates, where we were informed the driver was only obligated to wait 5 minutes. However, we never even saw the driver to begin with. Despite our efforts, no one reached out to help us. This incident left us feeling let down by Postmates' customer service, making us reconsider using the service in the future. The delivery person could have easily resolved the situation by communicating with us, but unfortunately, that did not happen.

I am disappointed in the lack of professionalism from Jack in the Box. The absence of a corporate phone number reflects poorly on their business acumen. Simple tasks like including one ranch and one honey mustard in an order seem beyond their capabilities. The location on Arizona Ave in Chandler seems particularly problematic, with mistakes falling on the manager's shoulders. Despite clear instructions, the delivery driver still struggled to find the correct address. My experience has been so frustrating that I doubt I will order from them again. Even attempting to address the issue on the PostMates app only resulted in a credit, when all I wanted was a refund. Working for Uber Eats, I understand the importance of accuracy and quality control, which seems to be lacking at Jack in the Box. My partner's sandwich was even made incorrectly. I wish them the best, but based on my recent experience, their company appears to be struggling.

I made an order on 1/5/19 at 5:22 a.m. using Postmates for Denny’s. After waiting for over an hour and it not being picked up, I tried to cancel but was informed it would still charge me. I’ve had orders canceled in the past by Postmates due to long wait times or no available drivers. Assuming the same would happen, I ordered through Uber Eats at 6:24 a.m., and it was successfully delivered. A driver named Michelle contacted me at 6:29 a.m. and offered to cancel but at the potential cost of her job. I insisted on her canceling, but she kept pressuring me otherwise. Despite my requests, she delivered the order even though I refused to accept it. Postmates charged me in full, but Uber delivered on time, whereas Postmates failed to update me after an hour of waiting. Michelle arrived at 7:20 a.m., well beyond the estimated 30-40 minute timeframe. I find this unacceptable and will dispute the charge.

I am disappointed with the misleading promotional emails from Postmates. They promise free delivery in their emails, but when you click through, the offer doesn't apply. It's frustrating to then have to check if you were charged correctly and try to get a refund. Postmates needs to be transparent about their promotions and fees. It's unfair to overcharge customers and not deliver on promised discounts. They must be held accountable for their deceptive practices. I hope to see a class action lawsuit address these issues and prompt Postmates to change their ways.

I placed an order at Panera located on Howe in California. Upon checking the app, it indicated my order was delivered between 1:25pm and 1:35pm, but it was already past 1:40pm and I hadn't received anything. When trying to rate my experience on the app, I realized my food hadn't arrived. The store mentioned the driver had already picked it up and advised me to contact Postmates, but I couldn't find a contact number for them. I had to reorder and wait over an hour for my food that should have been here by now, considering I live only 8 minutes away. Since I couldn't drive and was hungry, this caused a lot of inconvenience. Although the store canceled my order and refunded me, I'm upset because I really wanted my food. The driver falsely claimed to have delivered my food. I am hoping to either receive a complimentary meal and cover delivery costs or have a free delivery and pay for the food.

I recently received a delivery where everything was incorrect. The delivery was also over an hour late despite the estimated time provided by the app. I contacted support and received a refund of $4.60, which is not sufficient considering the $14 I spent on delivery. I accidentally tipped the driver before realizing the order was incorrect, causing a night of uneatable food and a subsequent argument with my wife. I believe a full refund is warranted in this situation. I have always had positive experiences with Postmates, unlike this one, and I hope to continue using the service without further issues. I have even driven for Postmates myself and understand the importance of double-checking orders and maintaining food quality during delivery. I trust that resolving this incident with a full refund will restore my confidence in the service.

Hello, earlier today, I placed an order before my lunch break at work with an estimated time of arrival at 2:38 PM. However, upon checking later, the ETA changed to 3:06 PM. I decided to cancel the order since it hadn't been picked up yet. The driver I called was unclear about the process and assured me she would be at my location in 15 minutes. After waiting an additional 30 minutes, she informed me she would arrive at my destination in 19 minutes due to Saturday traffic. Around 3:19 PM, she called and accused me of lying about canceling the order, misunderstanding my words. The language barrier, as someone else in the car had to translate for her, made the whole experience difficult and unsatisfactory. Despite usually overlooking poor service, this incident had a significant impact on me and my day due to the unprofessional behavior. I hope by providing my email and phone number, you can investigate and refund the money spent on this disappointing experience. Email: [redacted] Phone: [redacted]

Hello, I recently submitted an email through the Postmates Fleet website using the “contact support” feature to address an issue I encountered with a recent order. Another driver had already picked up the order that was assigned to me, causing the customer to claim they did not receive their delivery. I am reaching out via email as a duplicate communication to ensure that this incident is properly documented, as it involves a customer’s payment, a potential theft, a technical glitch, and the risk of receiving an undeserved negative rating. The situation occurred in Chicago around 11:30pm at Big Wig Tacos. Although the order showed as prepaid on my phone, the restaurant confirmed that another driver had already taken it. Despite trying to resolve the issue with the customer, I was left with no option to cancel due to this technical error. I proceeded to mark the order as picked up, attempting to ensure payment by delivering the items. The customer incorrectly identified me, Nicholas S., as the delivery person, which was impossible since the order had already been collected by someone else. I urge for the customer, Regina, to receive a refund for order #[redacted] comprising 21 items, and for the responsible party who incorrectly took the order to be addressed. Additionally, I kindly request that any negative rating resulting from this incident be removed from my profile. I have attached the relevant order details to this email to assist in resolving the matter promptly.

On January 5, [redacted], I accepted a delivery order from Barro's through my fleet app as a driver. I arrived at Barro's at 7:27pm after the order was placed at 7:20pm, but due to high volume, I was told to expect a 20-30 minute wait. I left for the delivery around 7:50pm to a location 8.1 miles away. The customer had entered the wrong address, leading to some confusion before I found the correct house. Upon completing the delivery and pressing "complete order," the app briefly failed to show the Barro's delivery. After some troubleshooting following the fleet app instructions, the delivery finally appeared, but the payment was only $1.54, far less than expected. Despite attempts to contact Postmates for almost 30 minutes, the payment remains incorrect, showing a wait time of 6.40 minutes instead of the actual 20+ minutes. I feel frustrated and hope for a fair payment reflecting my efforts.

I recently made an order from Waffle House, but the delivery was a complete disaster due to the incompetence of the driver, 'Valerie C.'. She repeatedly called to confirm my order, even after I had clarified everything on the app and again over the phone with the restaurant. Shockingly, when the delivery finally arrived, only 2 out of the 8 items I ordered were correct. The driver then claimed she couldn't recall the full order and suggested going back to the restaurant. This was a highly frustrating and confusing experience for me and my hungry family. I am deeply disappointed and demand a refund for this unacceptable service. I expect better qualifications for your employees in the future.

Hello, I am Eugenia Foster. I encountered a scam while using PostMates fleet, where $[redacted].07 was taken from me using a Visa card that isn't mine. While on a delivery at [redacted] pm in Van Nuys, CA, I received a call from someone claiming to be from PostMates for quality control. After providing information over the call, I was asked to send verification details to another number, resulting in the unauthorized transaction. I have reported this incident to the authorities. I seek assistance to stop the transaction and have my funds refunded. I have already secured my accounts by changing passwords and removing the unauthorized Visa card. Contacting the appropriate department via email has been challenging in this situation.

Hi Postmates, I recently encountered several issues with my order from Foods Co that I would like to address: - I did not receive the Evergreen. - There was a mistake with the Shrimp Peeled and Deveined, as I only wanted one bag. - I did not receive the second Shrimp Peeled and Deveined as ordered. - The Simply White Cheddar Cheetos were missing from my delivery. - Incorrect quantities were delivered for the Cilantro and Yellow Onions items. - I was charged for 5 Green Bell Peppers instead of the 2 I ordered. - I did not order the Alka-Seltzer products that were included in my delivery. I kindly request a refund for the incorrect items and ask for an itemized store receipt for clarification. Thank you. Patrice

I am disappointed that my refund has not been processed within the promised five days as Mellissa W. mentioned. I have reached out via email multiple times since the 26th, originally contacting on the 27th or 28th and again recently due to a lack of response. Despite attempts to contact the restaurant directly, I have not received any satisfactory resolution. It is frustrating to be told that my order was completed, processed, and picked up but never delivered, with no refund issued. I will escalate this matter through appropriate channels until it is resolved. The inability to reach a customer service number only adds to my dissatisfaction. I urge for prompt action to refund the amount charged, which has caused inconvenience and financial strain.

I placed an order with Outback on January 7 at around 5-5:15 pm, hoping to benefit from the free delivery special. Unfortunately, after submitting my order and briefly stepping away to take out the trash, I received a message stating that my order couldn't be fulfilled, assuring me that my account wasn't charged. However, upon checking my emails, I discovered a charge of $89.69 from Postmates in San Francisco around the same time as my order, which should have only been around $57 for food. I contacted Outback and learned that ribs were unavailable, so I adjusted my order for a pickup, fetching it myself for $56.83 at 6:25 pm. Despite reaching out multiple times and not receiving a response about the overcharge, I'm concerned about the lack of acknowledgement and the potential complications with my bank account. Any assistance in addressing this issue and safeguarding my financial details would be greatly valued. I plan to escalate this matter through proper channels if not resolved promptly. Thank you. - Theresa R.

I ordered a pizza from Cogan’s Pizza. I never received my order. I contacted support, and they claimed the driver waited at my door for five minutes, but my security cameras show no one arrived. I also did not receive any texts from Postmates about the delivery. This has been frustrating, and I am disappointed with the customer service. The driver even called me twice for order adjustments, but the pizza never made it to me. I am seeking a full refund and may use a different delivery service in the future for better service.

I ordered a salad and asked for a phone call upon the driver's arrival at my worksite. I never got the call but received a notification that the food was delivered. The front desk had no information about my order. I flagged the problem on the app, and it showed as "pending," then changed to "resolved" without anyone contacting me. I'm upset as I didn't receive my food. I won't pay for something I didn't receive. I insist on a refund.

I had an issue with my delivery as the driver claimed to have texted me, but my phone had died. I informed your customer service team about not receiving my order, only to be told that I would still be charged and that the food wouldn't be redelivered. The driver had my complete address, including the apartment number, so I expected more effort to deliver the food. I'm concerned about being charged for something I never received and I believe this situation needs to be resolved promptly. If not, I will have to dispute the charge with my bank. It is unreasonable to expect payment for a service that was not fulfilled, especially without offering a refund or attempting a redelivery.

After making a single purchase, I encountered a frustrating issue with the app. It kept prompting me to leave a tip, making it impossible to proceed further. Each time I tried to access the app, it would redirect me to the initial purchase and request a tip. This prevented me from cancelling the subscription or preventing a $95 charge for a service I did not intend to sign up for. It became a bothersome situation as I was consistently prompted to tip even though I had already done so during the first purchase.