Postmates Customer Service Issues

Hello. I want to express my gratitude for your delivery service. It's a convenience to have items brought from places I wouldn't usually visit. Unfortunately, it seems that the special instructions I provide are often overlooked. Last night, I ordered chicken broth and specifically requested "just broth" in the special instructions, yet the order arrived with noodles. Could you kindly refund the soup? Also, it would be beneficial to enhance the app to enable easier feedback submission in the help section. This would streamline the process of providing constructive feedback. Thank you for your attention to this matter. Best wishes, Lauran.

I collected a prepaid order today, and when I contacted the customer, C, he informed me that his identity had been stolen, and he did not place the order. He mentioned that he would contact you about this issue and advised me to keep the food. Initially, I went to the designated address and inquired with a man at the location if his friend had placed the order. He needed to look up the name first. After explaining that the payment card used belonged to a man who claimed fraudulent use of his credit card, the man declined the food as he did not wish to provide identification.

I received a call from someone claiming to be a Postmate regarding a canceled Carls Jr order on January 7, [redacted]. They mentioned a $25 bonus but asked for my username and password to verify. Sensing something was off, I declined. They attempted to send a verification code via text, but I refused. When they asked how Postmates could better assist their drivers, I answered, and they abruptly ended the call. Since then, funds have been disappearing from my Postmate account.

I recently contacted Kiki Sushi in San Diego about an issue with a delivery. The courier mishandled my soup, causing it to spill and have pieces of plastic in it. Despite receiving a partial refund on my credit card, I wanted to address this for future deliveries. It's important that couriers are careful with food orders to prevent such incidents. I appreciate the assistance from Kiki Sushi in resolving this matter. - Elena

I placed an order with Denny's for delivery, which was just 0.7 miles away. The estimated delivery time was initially 2:59, but the order didn't arrive until around 3:35. When we called Denny's to inquire about the delay, they mentioned that the delivery driver had picked up the order over 30 minutes ago. Our concern heightened as the food arrived ice-cold, and we observed on the tracking device that the driver drove elsewhere and waited for over 20 minutes before coming to our place. I am seeking a refund as I am hesitant to consume the food, fearing it may have been tampered with. Do you require an order number or any other details to assist with this matter?

Hello, my name is Joe Arredondo and I work as a Postmate driver. Recently, I was assigned to pick up an order at Kong's Express Chinese food on Zarzamora. However, when I arrived, the employee informed me that the order had been picked up 35 minutes earlier, even though I had just received the notification to pick it up. The customer had been waiting for the order, but it was nowhere to be found. I'm wondering if I will still receive credit for making the trip. On the customer's side, they are understandably frustrated and are seeking a refund while also wanting to know what happened to their order.

As a Postmates delivery driver, I recently got a call from someone claiming to be from Postmates asking me to verify my account due to issues with sharing accounts. They mentioned a $20 reward and $4 for a missed delivery to Subway, totaling $24. However, after complying, I noticed $[redacted] was withdrawn from my balance. I'm unsure if this was legitimate or a scam. I worked hard for that money and would like to confirm its authenticity. Why doesn't Postmates have a direct contact number? I prefer speaking with someone over the phone rather than email.

I applied for delivery services with Postmates on January 1st. After emailing once and being advised to wait for the background check, I have patiently waited another week. I acknowledge the possibility of a delay due to a past ticket from a year and a half ago, which I have since paid off. I am eager to start working as soon as possible as the onboarding process initially indicated that I could begin within a week of signing up. I have received my card and bag, activated my card, and set up my profile picture. The only remaining step is my background check. I am seeking assistance in expediting this process so I can join my family and friends who were approved in 2-4 days. I currently hold two jobs and am enthusiastic about adding Postmates as my third. While I am typically patient, I am now feeling frustrated and would appreciate a clear answer on my eligibility to drive for the company.

I am a restaurant manager for The Bakehouse at Chelsea in Norfolk, Virginia. Recently, we had a positive experience with a Postmates driver who was punctual and polite. Surprisingly, he encountered payment issues with his Postmates card, resulting in cancellation of the order amounting to $23.06. Unfortunately, attempts to contact Postmates for resolution were unfruitful as the driver's email bounced back, and the customer's phone number was inactive. The driver made efforts to rectify the situation but faced challenges reaching Postmates. This incident has left me questioning our decision to partner with Postmates due to the lack of customer support. I believe compensation or credit should be provided to the driver and customer for the inconvenience caused. Postmates should address this matter promptly to uphold its reputation and show appreciation for dedicated drivers. Kindly contact me at the store to discuss this issue further.

I placed an order at Habit Burger through Postmates, being a regular customer. Despite being an unlimited member, today's experience was disappointing. I usually receive updates when my driver is close, but this time received no notification. Living in a gated community, I confirmed with the gate guard that no Postmates driver came by. Upon checking the app, I was prompted to tip even though my order never arrived. After disputing this, I got an email claiming the driver was at my place for five minutes, which didn't happen. I went to the restaurant to pick up my order myself. The lack of accountability and customer service from Postmates is unacceptable. I've tried to contact them but received no response. It feels like theft to be charged for undelivered food. If the issue is not resolved, I will contact my bank. Postmates' handling of this situation has left me feeling deceived and dissatisfied.

I have been encountering an ongoing issue with Postmates where I am unable to designate my tip as cash. Lately, I have noticed that I am being charged double the amount I usually provide to delivery drivers, which is excessive. Furthermore, I am frustrated by a recent incident at the KFC on 7th Ave in NYC. After experiencing errors during my order placement, I ended up with duplicate orders: one with a family-sized cake when I requested an individual size, resulting in a messy delivery with items mixed up and spilled. The system also consistently selects the first side dish I choose and disregards my second selection, which is very frustrating. I urgently need a contact phone number for Postmates to address these issues promptly. Please reach out to me at the provided numbers at your earliest convenience. Thank you, Bridget Bernhart.

Subject: Missing Refund Inquiry Hi Postmates Support, I wanted to follow up on my missing refund. I appreciate the reimbursement process for the Ihop order that was missed. However, I have not seen the $50.44 credit reflected in my account yet. Thank you for your attention to this matter. Best regards, CS Assistant Director LAP FM Church

I was charged an extra $41.68 between two orders placed on 01/12/[redacted] and 01/14/[redacted]. On 01/12, my order total was $28.74 plus a $4.31 tip, but my bank statement shows an additional $4.99 tip and a $33.26 charge. For the 01/14 order, I should have been charged $34.31, but I was actually charged $37.74. While my tips were correct, the additional charges are frustrating. I contacted customer service via email, but their responses were unhelpful and hard to understand. Despite sending screenshots to illustrate the issue, they only addressed the tips in their reply. I am seeking a refund of $41.68 for the overcharges.

Hello, I am Kei Braxton. My email is [redacted] and my phone number is [redacted]. I have been working with Postmates for around 2 weeks. I encountered an unusual situation during my last delivery. After picking up the order, I received a call from someone claiming to be Postmates customer service. They informed me that the order was canceled and mentioned a refund of $60. They proceeded to ask me for personal information including my full name, email, and password. Unfortunately, I fell for their scam. The individual on the phone turned hostile, revealing that they were not from Postmates and only wanted to check my account balance. They verbally attacked me before I realized the deception. I am sharing this experience to explain my inability to complete the delivery. I hope there is a way to track the suspicious call and prevent others from falling victim to this scam. Thank you for your attention.

I recently experienced unauthorized charges on my debit card via the Postmates app. Upon receiving a notification of an order being placed at a Red Lobster in a different state, I promptly cancelled the order and removed my card information from the app. Despite my attempts to resolve the issue, I was unable to locate a customer service number. The individual tried to place the order multiple times before I could take action. The fact that the order was made from a different location while using my stored card information suggests a security flaw on Postmates' part. The lack of a customer service number for assistance in such situations is disappointing. I have decided to delete the app and will not support their services in the future. It's important for companies to prioritize customer security, and this experience has led me to advise others to avoid using Postmates.

I recently ordered Vitamin C and oil of oregano capsules from Whole Foods due to being unwell and unable to go out. While using Postmates, my delivery person, Sahak, informed me that the brand I wanted was not available and provided alternative options. I selected a Vitamin Code [redacted] ct. for $32.99. During checkout, there was an issue with processing both items on the card. After trying to assist Sahak with reloading the card and encountering difficulties, she decided to purchase them on her own card and requested cash payment from me. Despite knowing this goes against company policy, being ill and waiting for over an hour and a half, I obliged and paid her $36 in cash for the Vitamin C. The total, including the oil of oregano, came to $53 on the Postmates app, which I assumed would be adjusted but wasn't. Regrettably, I cannot locate the receipts due to my flu-induced chaos. I am hopeful for reimbursement for the Vitamin C as paying $72 for one bottle seems excessive. Thank you. - Jimmy

On January 16, [redacted], at 12:56 am, I accidentally ordered pickup from Express One Deli, quickly realizing it was not for delivery and promptly canceling the order. I am aware of cancellation fees but am frustrated that there seems to be only a split second to cancel without a charge. I am disappointed to have been charged despite not receiving or picking up the order. Moving forward, I attempted to place an order with Chicago’s Pizza With A Twist, order number #[redacted], unaware it was for pickup. With a mere seconds to cancel without a fee, I tried to change it to delivery but encountered difficulties. Despite not leaving my house to pick up the orders, charges reflecting this error appeared in my account. I initially hesitated to complain presuming the charges may not go through without meeting specific criteria. I seek assistance in resolving this matter. Thank you, C.E.

I operate a restaurant in Playa Vista called Kikokiko. Recently, our chef and manager brought to my attention a troubling incident involving a delivery driver that occurred yesterday night. We were taken aback by the lack of communication and organization in the ordering process. Orders are being sent without our knowledge or the customer having a clear understanding of how to place an order correctly. This led to a situation where an incorrect order was sent and resulted in unnecessary conflict with the delivery driver. The driver's behavior was unprofessional, causing a disturbance in front of our guests. Our attempts to address the issue were met with hostility, escalating the situation. We were even confronted by individuals sent by the driver after the fact. This whole experience has been unacceptable and goes against the standards we uphold in our business. I hope for a prompt resolution to this matter.

As a driver, I have been attempting to reach out to Postmates regarding issues with the app's functionality. Despite completing deliveries, the app is indicating otherwise, even leading to unjust penalties like being removed from service. These problems emerged after updating my phone number and switching devices, causing difficulty with account connectivity. Following each delivery, I ensure customer satisfaction and often receive generous tips, reflecting my dedication to quality service. Unfortunately, Postmates has been unresponsive to my inquiries, except in cases where they suspect delivery delays. The lack of support and subsequent deactivation of my account due to cancelled deliveries has left me feeling disregarded. Repeated requests for assistance have gone unanswered, prompting me to consider seeking resolution through regulatory agencies. I am deeply disappointed by this experience, feeling exploited and overlooked after investing significant effort into my work. Unless I receive meaningful assistance, I may have to explore alternative delivery services.

I didn't receive the helpful email last night, and I'm still being charged for an order that was never placed. I'm frustrated. Here's part of what I sent to Stray Dog. Please resolve this promptly, or refund my unlimited membership due to my dissatisfaction. This disrupted my entire evening yesterday, as I wouldn't have placed an order if Stray Dog wasn't available. Rectify the situation with them. This is poor business practice. "I used to enjoy this place when it was Bulldog NE. Last night, I ordered for pickup (#[redacted] for Dex) via Postmates to save time. I've spent over an hour trying to contact their support and still don't know if I'll be refunded for over $30 of food I never received. Now, I no longer wish to visit or order from the restaurant and am considering leaving a negative online review. It's disappointing because I used to recommend it for vegan options, but not if I lose money for no reason. After placing my order around 7:30 pm, I received the message in my first attachment. I didn't receive any other notifications, but when I got to the restaurant 20 minutes later, the Postmates app was already asking me to rate the order. I was unprepared when I walked in and was informed at the host desk, 'Oh, we turned off that tablet because we had many pickup orders.' I paid for my pickup order, my partner couldn't wait (that's why we ordered ahead), and I was only offered a longer wait to place my order. This is unacceptable business practice, especially if the staff are unaware that customers are being charged for orders and haven't properly coordinated with Postmates to A. End their partnership or B. Know how to stop receiving orders to prevent customer dissatisfaction. Here I am, dedicating more time to writing an email at 6 AM. PLEASE RESOLVE YOUR POSTMATES ISSUE! Last night was completely unacceptable, and I'm angry I had to spend so much time trying to get a refund. I hope this didn't happen to other customers who placed and paid for pickup orders last night. Please ensure this doesn't reoccur." I should have received a cancellation notice or the restaurant shouldn't have been taking orders. Now I find myself writing early morning emails, affecting another day for me. Frustrated.