Postmates Customer Service Issues

To Whom It May Concern, I have reached out multiple times regarding my past two orders, my first experiences with Postmates. My first order from Burger King was significantly delayed, and the bacon double king burgers I ordered were incorrect and cold upon arrival. Despite sending numerous emails, I have not received a response. Today, I ordered a burrito bowl from Chipotle, and after a 45-minute wait, the app claimed the order had been delivered, prompting me to accidentally tip 15%. Due to recent knee surgery, I rely on delivery services for meals. I switched to Postmates based on a friend's recommendation, but I am greatly disappointed by the incorrect orders and lack of response to my concerns. I am seeking refunds for both orders and would appreciate a prompt resolution. I anticipate a timely response from a representative. Sincerely, Joey C. [redacted] [redacted]

I recently had a disappointing experience with my recent order. The food was not in good condition, and there were issues with missing items. I received a partial refund but felt it was not sufficient. I mentioned the problems with my order in detail, including the sandwich missing a significant piece of bun and the drink being contaminated. Despite my concerns, I was only given a small credit of $2.60, which does not compare to the $80 delivery credit I had on my account. It's frustrating that my substantial delivery credit has disappeared, and now I cannot use any promos on my account. I would appreciate an explanation for the sudden change and the restoration of my lost credit. It's disheartening to face these issues, especially when I have been a loyal customer with a large delivery credit to use for my family.

I placed an order with your service today, and unfortunately, the driver was incredibly rude. After I didn't immediately reply to his text instructing me to be outside waiting, he called insisting that I meet him downstairs. When I directed him to the delivery instructions, he reacted negatively, claiming there was no parking and no one else required him to come up. Despite my request for him to park in front of the building and inform security, he hung up on me with an attitude. Concerned, I went to the lobby to receive the delivery. Upon meeting the driver, I could sense his agitation. After a confrontation outside about his demands and behavior, he unprofessionally told me to give him a bad review and blatantly disregarded my concerns as he left. The entire interaction was unacceptable, and it's crucial that customers are treated respectfully. I expect a response promptly at [redacted] or I will be forced to involve legal assistance. This behavior was recorded on camera, adding to my disappointment.

Last year, I tried out Postmates Unlimited with an annual fee of around $90. Living in Malibu, I realized I couldn't receive any Postmates deliveries at my location. I'm certain I canceled the automatic renewal soon after being charged following the free trial, as I had no dining options nearby. Despite the expired trial, last year I was still charged $90 without being able to use the service. To prevent this from occurring in [redacted], I made sure to cancel the automatic renewal. To my dismay, Postmates recently charged one of my saved cards without my consent. I'm frustrated and disappointed with this oversight. I kindly request a refund to the charged card. If I don't receive a refund, I'll have to stop using Postmates, as I'm deeply upset by this situation. Though I usually find Postmates to be a reliable service that I enjoy, I cannot overlook this issue.

I have been working as a Postmates partner and driver using the fleet app since November. Based on customer ratings and company feedback, it seems I'm doing well. I joined Postmates to support this new service in our city and help it thrive. However, recently, without any explanation, the peak-hour bonuses have disappeared from the app. Initially, bonuses decreased from $5 to $3 per delivery, then suddenly disappeared entirely. Despite attempting to contact customer service for clarification, I've received no response. This sudden change in bonus structure is frustrating, especially when compared to other delivery services like Doordash. The lack of communication and support from Postmates regarding these changes is disappointing and makes it challenging to continue working under these conditions, especially considering the time and money invested in each delivery. I'm curious about what has happened to the peak-hour bonuses in my market and why they have vanished without any notice or explanation.

Hello, I am Alondra R. ([redacted]). I am reaching out regarding an order I placed yesterday. The order was mistakenly set for pick up instead of delivery. I was at work and couldn't leave to pick it up. I promptly cancelled the order upon realizing the error, as did a witness present at the time of ordering. I am requesting a refund or credit for the amount charged to my account. Despite the order being marked as preparing, I called the store and confirmed they had not started making it. I believe I am entitled to a refund as the order was not yet in progress. I hope for a satisfactory resolution to this issue to maintain a positive experience with Postmates. Thank you for your attention, I look forward to your response.

Hello, I received another shift cancellation notice this morning, causing me great inconvenience. Despite providing all necessary documentation, there seems to be an issue with obtaining my driving record electronically from the BMV. This delay is affecting my ability to work for multiple driving companies, including yours. I have even attached a screenshot of my driving record from the BMV website to show that there are no issues. I am disappointed with the lack of concern and problem-solving skills displayed by both companies involved. I have spent countless hours trying to resolve this issue, which has been a waste of time and energy. I feel frustrated and disheartened. I plan to file a complaint with the BBB for both companies, as I believe I am not the only one facing such problems. This situation is unacceptable. Sincerely, Sharde P. Taylor

I recently fell victim to a scam where someone impersonated Postmates customer service and stole $[redacted] from me. This has caused me a lot of distress as I have been relying on my earnings from delivering for Postmates to cover my bills. I changed my job to part-time to accommodate working for Postmates and now I am left in a difficult financial situation. I urge Postmates to address this issue and warn new users about the possibility of fraud. It is essential to raise awareness and educate users on how to protect themselves from such scams. I hope to get my money back promptly and prevent this from happening to others in the future.

Hello Postmates Fleet Support Team, I'm reaching out regarding a scam incident that occurred on Saturday night, 2/2/[redacted], around 10 pm while I was delivering a Jack in the Box order for 2 tacos. I received a call from someone claiming to be a "Fleet Representative" asking to verify my account details to confirm I was the driver. This caught me off guard as it was late and I was already tired from my second job. Despite their professional demeanor and knowledge of my delivery, it turned out to be a scam. I reported the incident that same night when I realized what had happened. I followed the automated response, changing my password, verifying my checking account, and replacing the card on file with my debit card. However, I did not confirm any card details through an email as stated in an email I received later. I'm desperate to retrieve my funds of $[redacted].35 and seek assistance from Fleet Support to resolve this issue. I appreciate any help in recovering my lost money and will be more cautious in the future. Thank you for your assistance.

Our order was completely incorrect. After contacting the restaurant directly, they apologized for the poor service and detailed the order they received. Unfortunately, what they got was far from what we received for lunch. It seems the driver did not cross-check the online order with the restaurant before leaving. Almost every item in our order had errors, with only the mac and cheese and green beans being correct. Here are the issues we encountered: 1. The messy fries should have had the sauce on the side, along with 2 sides of ranch, but the sauce was all over the fries. 2. We ordered two pork sandwiches with specific toppings, but only received one sandwich with incorrect toppings. 3. We ordered a side of fries that was missing. 4. We requested 6 sides of ranch but only got 2. Our credit card was charged $75 for 4 items, but half were wrong. Despite receiving a $17 refund through the app, it does not make up for the disappointment and inconvenience. Additionally, there were discrepancies with the delivery charges. We are deeply dissatisfied with Postmates' service and are reluctant to use it again. It has been challenging to find a way to resolve this matter. We believe a full refund is warranted due to the failed attempts to rectify the situation promptly and the lack of assistance compared to the restaurant. Five of us ordered, but only 3 received lunch, and even they received incorrect orders.

Hello, good afternoon. I have a question about how refunds work for merchants refunding the fleet credit card for an undelivered order. Recently, I picked up an order but discovered one item missing shortly after leaving. I promptly contacted the customer, who appreciated my efforts. I informed the restaurant, retrieved the missing item, and returned it to the customer. The restaurant then refunded the money to the fleet credit card. I would like to know if I need to provide a receipt for the refund to the fleet credit card. I am unsure about the process and how the customer will be compensated.

My order with Postmates from Tommy’s Sushi got cancelled due to a credit card problem at the restaurant. I contacted the restaurant, and they informed me that the issue was actually on Postmates' end, and my food was ready. Postmates assured the restaurant another driver would pick up my order, yet I received a message that the order was cancelled. This situation is frustrating, and I need assistance promptly. In the meantime, I'm famished and eager to enjoy the sushi I ordered an hour ago.

I placed an order which was accepted and a driver dispatched, but unfortunately, the restaurant was unable to fulfill it as they were only serving breakfast at the time. I am confused as to why my order was accepted in the first place. The driver informed me that she could not cancel the order and offered to substitute items, but I declined. I was then instructed to cancel on my end, but after doing so, I was still charged because the cancellation was considered my choice. This seems unfair since the restaurant (or the app) mistakenly accepted my order knowing they couldn't fulfill it. If this issue is not resolved, I will have to contact my credit card company to dispute the charges. I am also considering discontinuing my use of Postmates and advising others to do the same if this is not rectified.

I recently made a mistake while ordering food on the Postmates app. I accidentally selected pick up instead of delivery. When I realized this, I tried to change it to delivery but ended up canceling the order. Unfortunately, I couldn't pick up the order, so I had to place a new order with delivery. Despite canceling the first order, I was still charged for it. I would appreciate a refund for the initial canceled order.

I am contacting Postmates for the fifth time this week regarding my payout issue. I did not receive the February fourth payment of $77.75 because I was unaware of their automatic weekly deposits. I usually use direct deposit but had an outdated bank account linked. I have provided them with my updated account ending in [redacted]. Despite being told it would be resolved in 1-3 business days, it has been five days without pay. I depend on Postmates to cover expenses like my phone bill, which is now overdue. I need this matter resolved quickly. Your prompt attention would be greatly appreciated. Thank you.

My delivery from Jack in the Box arrived 30 minutes late and the milkshake was watery, while the food was inedible. The restaurant is close by, within 5 miles, so it shouldn't have taken so long. The driver claimed to be lost, but I tried calling three times, and all my calls were rejected. I even sent a text inquiring about their location, but received no response. I paid over $20.00 for a meal that ended up in the trash. I would appreciate a complete refund for this disappointing order.

Hello, I'm Anita from Bua Thai Cuisine in Durham, NC. One of your delivery drivers continuously called us, mistakenly believing that we possess a Postmates credit card at our restaurant. At Bua Thai, we securely keep all forgotten customer credit cards and promptly return them. Despite the calls, we do not have this credit card. Your driver's distressed calls won't resolve the situation, as the card is not with us. Please inform your staff about this misunderstanding to prevent further incidents. I take our employee's safety seriously and will address this matter promptly. I kindly request no further contact regarding this issue. Thank you. Anita

I purchased a $25 Postmates gift card that I tried to use last night. However, it didn't work with any of my debit cards, even though the order total was $0. They refused to deliver without verifying my card, despite never having this issue elsewhere. I've been reaching out to them for 24 hours for a refund or assistance using the $25. They are not responding to my emails but keep sending promotional emails for items I can't purchase. I have a sick girlfriend and dog to take care of in a hotel in town with no car, and it's freezing outside. I need my money back or help with getting food. Can you assist me with this issue? My name is Brad H. in Louisville, KY.

Hello - I placed an order on 2/8, and the food cost was $28. Unfortunately, the charges added up quickly. A $6.01 service fee and a $5.99 delivery fee were tacked on. Additionally, a 20% tip for the delivery person was based on the total order amount, including the service and delivery charges, resulting in a $8.13 tip on a $28 purchase. In the end, the total came to $48.78, which is $20 more than the food cost alone. I am quite disheartened by this discovery and plan to voice my concerns on social media. As the VP of Publisher Services, we handle close to a billion impressions monthly. Thank you, Jennifer

Hello, I'm David Watson, a Postmate delivery person. My contact number is [redacted]. Earlier today, my phone was not working, and I informed someone at the [redacted] number. I mentioned that I could do the deliveries but needed an address for one delivery because I couldn't use my smartphone. Additionally, I explained that I couldn't confirm the deliveries since my phone was not working. The food was delivered to the following addresses at these times: - [redacted] West 42nd Street at 3:00 pm - [redacted] Spring Street at 3:45 pm Please update my account with this information. My phone is working now, and I'll resume taking deliveries. Thank you.