Postmates Customer Service Issues

I recently placed an order with Starbucks and received a call from the driver informing me that more than half of my items were not available. I requested a cancellation and a refund through the app, as suggested by the driver. Despite canceling the order, I was still charged $34.10, which I find unacceptable since I did not receive any items. I demand a full refund for this order placed on 2/7/[redacted], paid through Apple Pay. I provided my account email as [redacted] I was unable to locate an order number, which I believe is a poor business practice on your end.

Hello, I made an order through Postmates and waited for almost an hour and a half for my order. When I called the restaurant, they informed me that someone had already picked up the order. However, on my end, it still showed that the order was being picked up, and the delivery time kept counting. I attempted to seek help, but I was unable to speak to anyone, and I fear that if I cancel my order now, I will still be charged. Can I please receive a refund for this situation? Thank you.

I made a significant order at Taco Bell through Postmates due to their ongoing promotion. Being a wheelchair user, I depend on delivery services for my needs. Unfortunately, there were numerous problems with my order. Taco Bell explained that Postmates drivers place the order and are not responsible for ensuring all items are included. Upon complaining about the taco salad quality, Taco Bell kindly offered to remake it. The issues with my order include missing: Doritos® Chips (2 orders), Cinnabon Delights® (4 orders of 12-piece, received 3 orders of 12-piece and 1 order of 3-piece), Stacker (2 orders), Soft Taco (4 orders), and a cold Fiesta Taco Salad Combo. While I appreciate the offer to remake the salad, it doesn't fully resolve the problem since I rely on delivery. I reached out to Postmates via email but have not received a response. They charged my account for an incomplete order. I believe Postmates should rectify the missing items for free since they placed the order. I seek advice on how to proceed. Thank you.

I have been dealing with numerous incorrect charges from Postmates for almost a week now. My bank flagged them as fraudulent, leading me to reach out to clarify the situation. Both authorizations were inaccurate, and I was double-charged for the same meal. All charges from Postmates to my account were disputed and supposed to be reversed. Unfortunately, each time a charge is reversed, a new one appears. I am getting frustrated with this cycle, and the only entity that can resolve this issue is Postmates - as they are the ones responsible for both the charges and refunds. I am hoping for a prompt resolution to this matter. Thank you.

This was my first time using Postmates, and I ordered donuts, breakfast sandwiches, and coffee from Dunkin' Donuts. Unfortunately, the driver arrived very late with only 2 coffees and no donuts. I was charged over $19 for the 2 coffees, which were delayed. Since then, Postmates has been deducting a membership fee from my account without my consent. I am certain I did not agree to this, as there are other delivery services available that do not charge unnecessary fees. I am requesting a refund for the incomplete Dunkin' Donuts order and the monthly fees that have been taken from my account without authorization.

I am a fleet driver based in Tampa, Florida with the name Joe Pritchett. When I encountered technical issues during my first delivery, I inadvertently exited the app due to a misunderstanding. Consequently, my customer cancelled the order after I had made the payment. Despite sending six messages to Fleet Services, my account remains locked for three weeks without resolution. When attempting to contact support, I am directed to fill out a form that either shows the message as sent or fails to send it at all. This ongoing issue needs urgent attention to unlock my account and resolve the situation promptly.

I recently noticed a charge on my debit card from Postmates that I did not authorize. It was for a Postmates Unlimited membership that I was unaware of. I haven't used Postmates in two months, and my last order was in December [redacted]. I immediately cancelled the membership but would like a refund since I am not interested in using Postmates. I see that my account still reflects the unlimited member status, which I want to be removed. I would also appreciate a reset on my account due to this unauthorized charge. The charge occurred on the 10th, and it has only been two days with no use of the benefits. I would like help in resolving this matter. Thank you.

I had a $6.92 credit from customer service in my account that disappeared after I made a payment. Despite this, the credit still shows up in my account. I canceled an order to reattempt it, assuming it was a one-time glitch, only to experience the same issue. In addition, I noticed that I was charged for 2 cancellation credits. It seems like there is a problem with the system not correctly applying credits. Kindly remove the 2 cancellation charges and issue a refund for the "Roll Call" orders. I wasn't aware of these fees until I checked my email. I also placed an order for Tastu Ramen after the credits didn't apply, but I chose not to cancel upon realizing the fees being charged. Your assistance in resolving this matter would be greatly appreciated.

I ordered food from Steak 'n Shake through Postmates at 11:35, and it arrived at 11:48. Upon checking the food, I discovered that one onion ring was partially eaten, the fries were half-consumed, and everything was cold. This is completely unacceptable. I was shocked and upset. Additionally, one burger was missing, and the other two were incorrect. I had to return the food to the restaurant, which defeats the purpose of using Postmates. The restaurant checked the order from Postmates against the one I placed online and found they were different. They informed me it was not their fault and suggested I file a complaint. I had to reorder the food correctly and pay for it again to feed my family. I request a refund, including the hold for processing a new payment card. I have had three negative experiences with Postmates and have decided to unsubscribe and delete the app. I have given this service multiple chances, but I cannot afford to keep wasting my money due to others' mistakes. Knowing someone tampered with my food has left me very disappointed with this delivery service.

I placed an order last night at [redacted] Sushi through your app. I ordered a total of 7 rolls. I have ordered from this place many times and even confirmed that each roll costs $2.50 when I called last night. However, I received double of each roll and was charged double the amount. This situation has left me extremely frustrated. I demand a full refund for this overcharge. I am disappointed by this error as I trust that my orders will be placed accurately and billed correctly. I refuse to pay for a mistake made by your service. Additionally, I find it unacceptable that there are limited options in my area and I have to order without a menu. If this is the level of service I can expect, I will take my business elsewhere. I anticipate a prompt resolution to this matter. Sincerely, J. DeGiusti

I recently ordered two burgers and fries from Five Guys Burgers and Fries in Tacoma, WA, but the delivery took over 2 hours to get to me in Federal Way. Initially, a man was supposed to handle my order, but after 30 minutes, it was switched to a woman. When she finally arrived, she seemed disheveled, and upon checking my food, one burger was missing, and the package appeared to have been tampered with. This was my first time using Postmates, and compared to Door Dash, this experience was very disappointing. I'm seeking a full refund of $35.63 due to the poor service and food quality. I hope to hear back soon regarding this matter. Thank you for your attention to this issue.

Hello, I want to address an issue I encountered with my Postmates account. I signed up for a Postmates account on the mobile app for Safari (iPhone) using a $[redacted] delivery credit. However, I was not informed of an expiration date for the credit. I then referred two people to Postmates and received two more $[redacted] delivery credits. Suddenly, all credits, including the referral credits, have expiration dates, limiting my ability to use them effectively within a week. This was not disclosed clearly during the referral process, and I find this misleading. I appreciate the value your service provides compared to others in my area, such as UberEats, Grubhub, and DoorDash. However, the lack of transparency regarding the expiration dates on credits is disappointing. I urge for better communication on this matter to prevent future misunderstandings. Thank you for your attention to this matter. Regards, Nicole Hall

Hello, I oversee operations at a bakery in Brooklyn, Colson Patisserie, located at [redacted] 9th St in Park Slope. Despite never entering into an agreement with Postmates, we frequently encounter confusion when couriers arrive with unclear orders due to our dynamic menu. We are not listed on your platform and wish to cease all courier visits. Although I have raised this concern with your customer service team multiple times, the issue persists with several weekly courier visits. Kindly resolve this promptly. Thank you, Natalie Natalie Alexander Director of Retail, Colson Patisserie [redacted] [redacted]

Hello everyone! My girlfriend and I decided to treat ourselves to some takeout on Valentine’s Day in Phoenix, and we chose Cheeba Hut for our order. We placed the order at 11:45, expecting a quick meal. To our surprise, an hour passed before we received a notification that the driver had picked up our order. Initially, the driver claimed to be minutes away, but that time kept extending. Despite waiting diligently, the driver never arrived with our food. This is the second disappointing experience we've had with Postmates, and it's frustrating to have paid for a meal we never got. Our order was under my girlfriend’s account, Samantha McHood. We hope to find a resolution to this issue soon.

My daughter placed an order for several items, but many of them are incorrect or missing. Instead of Advil PM, they sent ibuprofen [redacted], which we don't need since we already have ibuprofen [redacted]. The orange juice is missing, and they could have checked before substituting a different brand. The delivery person went to the wrong house and asked me to walk over, but I'm sick. I would have gone to the store myself if I wasn't feeling unwell. Additionally, I got the wrong vitamin water flavor, mango, which I'm allergic to. The chicken dippers and Claritin were not included either. It would have been better if they had asked about alternatives while at the store. The delivery was over an hour late. I'm hoping for a refund, but I would have preferred to receive the correct items. My daughter made this order, can you assist us?

I ordered food from Jack In The Box last night and was supposed to wait only 20-30 minutes, but the delivery time kept changing, which was frustrating. The delivery person did not answer my calls despite my attempts. After waiting for an hour and 10 minutes, the lady finally arrived and stayed in her car, explaining she ran out of gas and had to go to the gas station. I found her unprofessional for not fueling up before taking on deliveries. The food was disappointing; the tacos were soggy, the burgers were missing ingredients, and the fries were hard. The churros were crushed, and there were no sauces or ketchup in my order, only napkins. As a mother of two, I couldn't feed my kids this meal, so I am requesting a refund, not credit.

I was recently charged for an Unlimited Membership bill and am seeking a refund. I rarely use Postmates and only did so recently due to a craving for Chick-Fil-A. As a student at San Diego State University, finances are tight. I initially tried the free trial for free delivery, intending to cancel before being charged. Unfortunately, I forgot amidst other priorities. The loss has put me in a tough spot where I can't afford a textbook, a significant expense in college. I don't foresee enough use to justify the membership, and I'm aware of the company's no-refund policy unless in special cases. I'm willing to switch to a monthly plan at $10 and promptly cancel. Losing this money is a burden, especially in my current situation. I can be reached at ([redacted])-[redacted] if needed. Thank you for your attention and understanding.

I recently got deactivated without any prior warnings. The delivery app kept assigning me orders where customers weren't available, or the restaurant was very slow, making it difficult to complete deliveries on time. I was unable to contact support because there is no phone number provided. Despite these challenges, I always made an effort to wait for customers. I am disappointed by this deactivation and would appreciate speaking with a supervisor or someone higher up over the phone rather than just through emails. I consistently received tips, so I don't understand why I would be let go. I would like the opportunity to rectify this situation. Additionally, please consider enhancing the call-out system to protect our privacy from customers who might misuse our contact information. I hope to resolve this issue promptly. My name is Kenneth.

I am frustrated. This is the second time I've ordered from your website and my order was not correct. On February 8th, it was only a sauce cup missing from the Little Caesars Crazy Bread order, but I didn't say anything about it. Today, I ordered 2 large cheese pizzas with extra sauce, 3 orders of crazy bread with extra butter and parmesan, sauce cups, and an additional sauce cup. You have put a hold on my account for $40.64. However, the delivery driver only brought 1 pizza and 1 order of crazy bread and sauce. I am not willing to tip for this mistake. Little Caesars on Joy Rd mentioned they charged my card for 1 pizza and 1 crazy combo, which is not the correct order. Please, what are you going to do to resolve this issue? Sincerely, a frustrated pregnant mother of three who is unable to leave home due to driving restrictions from medical complications and relies on delivery services.

I recently had a large order from Popeyes through them. Somehow, the six sides I ordered ended up being six orders of fries. I had actually requested two coleslaws, two mashed potatoes, one order of fries, and rice and beans. I noticed the mistake and contacted the delivery driver to correct the sides. Even though the sides were free with my order, the driver was unable to make the change once they had left. The restaurant was willing to correct the error, but the driver did not return with the correct sides as promised. I spent $54.00 on 30 pieces of chicken and ended up with six large fries, which was a mistake that should have been fixed. I want them to credit me for the six incorrect sides and provide free delivery so I can get the correct sides. The lack of customer service where I couldn't speak to a human representative is disappointing. This experience has led me to delete the app.