Postmates Customer Service Issues

Last night, I placed an order for food at 9:13 pm. The original delivery time was set for 9:58 pm, but after about 20 minutes it was delayed by another 20 minutes. Ultimately, my food arrived at 11:40 pm, cold, and with complications as the driver who initially took my order had to cancel it due to a lengthy wait time. This resulted in me waiting nearly two and a half hours for my Valentine's day dinner, only to receive it after the restaurant had closed. The Cheesecake Factory's management informed me that as a third-party service, the refund for this unsatisfactory experience falls on Postmates. After enduring close to a three-hour wait, I am requesting a full refund for this disappointing ordeal. I am anticipating a confirmation of this refund via email or phone call. Thank you, -Samantha Contact Information: Email: [redacted] Phone: [redacted]

I have been waiting for over an hour for my food. After I texted the driver, he explained he was going slow due to rain, which I understand. However, he mentioned he had just picked up the food, even though the website showed him driving with my order. He drove all around my area but was far from the restaurant at first. The service is supposed to be fast and convenient, so it's frustrating that the driver seemed to avoid delivering my order promptly. In total, it took an hour and 17 minutes for my food to arrive, and it was cold. This experience with Postmates has lowered my expectations for their customer service.

Hello, I ordered Postmates from Shake Shack this evening. Unfortunately, we received the wrong order. Instead of our two burgers, fry, and milkshake, we got two fries, two different burgers with pepper, and no drink. The order was labeled under the name Jasmine, not mine. The delivery person promised to return with the shake but didn't. I tried to submit a request, but mistakenly only mentioned the issue with the fries. I later learned you can only make one request. I wanted to inform the driver about the mix-up, but couldn't. I'm requesting a refund as we didn't receive any of the items we ordered. Thank you, Shyanne

Every time I order, when my order is delivered, I give a cash tip. However, the issue arises when I try to place a new order as I get stuck on the screen asking for a tip from my previous order. The site won't allow me to proceed unless I add a credit card tip for the last order, which is frustrating. I am locked in this loop, which is inconvenient since I have already paid for a year's worth of deliveries. I would prefer the option to include the tip on my credit card during checkout, but that choice never appears. It seems like I end up giving two tips - one in cash and another later when I try to place a new order. This situation is challenging, and I have to select the 15% or 20% tip option to move forward with a new order.

One of your drivers is bringing negative attention to the delivery industry. She publicly insists that customers must tip online, claiming that drivers delay orders without tips. This behavior is unacceptable as tipping is voluntary and based on service quality. By employing drivers with such poor attitudes, your company's reputation is being tarnished. The driver in question, "Christina Ann Ringleman," is causing this controversy in the Loveland and Fort Collins, Colorado areas. It's vital to address this issue promptly to maintain customer trust and satisfaction.

I placed an order on Postmates and waited for it to be delivered within the expected 20-30 minutes. Despite previously having prompt deliveries from this vendor, this time was different. The driver's GPS showed she was heading farther away from my apartment and the merchant despite claiming to be on the way. After multiple attempts to contact her, she kept delaying her arrival time. Eventually, her location was over half an hour away, leading me to cancel the order. I reached out to Postmates for a refund due to the driver's unresponsiveness and prolonged delivery time. However, their response only focused on their cancellation policy, disregarding my concerns. I believe this situation warrants a refund, as the driver's behavior was unacceptable. I have evidence to support my experience and hope for a more personalized response to address these issues.

I placed an order at Burger King at 4:00 PM, and the delivery was scheduled for 4:27 PM. However, when the Postmates driver was delayed, I contacted them at 4:35 PM, and they claimed to be on another delivery. I observed the driver parked in an alley for 10 minutes after saying they were on their way to me. After confronting them, I still had to wait for over 20 minutes for my food. Due to concerns about my food's safety and hygiene, I no longer want the order. I am requesting a refund for the purchase and the cancellation fee as the delay was not my responsibility. I have evidence in the form of screenshots and recordings showing the driver parked unnecessarily.

This is our first time using Postmates. We wanted to test different delivery services as we are soon starting our own business. Our order from Da Bayou was placed at 7:03pm (Eastern Time) with a 7:29pm delivery time. However, it's now 8:54pm and we are still waiting. After contacting both the driver and the restaurant, we received conflicting information - the driver claims the food isn't ready, while the restaurant says it's been waiting at the bar. Unfortunately, our driver seems to have taken another delivery, leaving us waiting. We're disappointed that we can't reach a Postmates customer service representative by phone to resolve this issue. We attempted to cancel the order due to the significant delay, but were informed of a $44 cancellation fee. We're concerned the food will arrive cold and inedible due to the long wait, and we're frustrated by the cancellation policy. We are hoping for a refund as this entire experience has been disappointing. It's a shame, as we were excited to try out Postmates.

I have a severe allergy to cilantro sauce, which I clearly mentioned in my order instructions, but it was still included in my meal. After eating it, I had a reaction. This incident happened with my Sarussi Sub order last night. Following up with your company, the representative Tawny G offered me a $10 credit, despite my $21 bowl being inedible. I emphasized the seriousness of the situation as I couldn't eat the food and almost required urgent medical attention. Unfortunately, Shawnda D informed me that $10 was the maximum refund they could provide. I regularly use Postmates twice a week, but due to this issue, I am switching to Uber Eats and Grub Hub. I am requesting the cancellation of my monthly subscription, as it seems a mere $11 refund is causing the loss of a customer. Thank you.

I'm a Postmates driver who was assigned a pick-up at a CVS pharmacy with an address in a residential area. There was no CVS at the location provided. After finding the nearest CVS, they did not sell cigarettes, which was the item I was supposed to pick up. I then located another store that sold cigarettes, but upon arrival, the order had been canceled. I went the extra distance of 3 miles for this delivery that was ultimately canceled. I am seeking compensation for this inconvenience.

I need assistance with my recent Postmates order. They charged my credit card $59.65 for food that cost $28. I ordered three meals: one at $12, another at $7, and the last at $8, totaling $28. However, my receipt shows a subtotal of $49.30, with a service fee of $10.35 on top. I was surprised by this fee as it wasn't mentioned during the order process. I discovered it could be due to ordering from non-partnered merchants, like Raising Cane's, which wasn't clearly stated on the app. I request a new bill reflecting the correct food cost of $28 and the removal of the service fee, making my total not exceed $35 as expected.

I had a disappointing experience with a recent order from Tenno Sushi through Postmates. The miso soup spilled in the bag, the cappuccino macaron ice cream was missing, the mango macaron ice cream melted on top of the hot soup, and the non-spicy miso soup turned out spicy. I called the restaurant and BEN advised to seek a full refund from Postmates. Postmates only issued a $7.21 credit, which is unacceptable. I need a complete refund as per the restaurant's recommendation. If not resolved, I will have to contact my bank. Despite having had good experiences with Tenno Sushi before, this time was a failure.

I placed an order with Miami Grill at 3:30 PM. The estimated delivery time was 30-35 minutes. The food was prepared at 3:40 PM, but the driver did not arrive until 4:24 PM, after making another stop first. I was assured it would be a direct delivery for which I paid $5.50. I messaged the driver at 4:07 PM to inquire about my order, and he explained he had another delivery to make before mine. I have the text messages as proof of this conversation. When he finally delivered my food, it was cold, and I informed him I wouldn't be leaving a tip as his service was unsatisfactory. I asked him to leave my property, and only after threatening to involve the police did he comply. If this is how your deliveries are handled, with multiple stops delaying orders, I will switch to using DoorDash instead. With DoorDash, deliveries come directly to the customer without any other stops along the way, ensuring hot and fresh food.

Last Sunday marked my second attempt at completing the bonus, but unfortunately, I faced some challenges. I had the app on in a busy location (Hillcrest) from 10:30 am until 1:30 pm, accepting all the deliveries during the bonus period, yet I only managed 3 deliveries in 3 hours. There were several canceled deliveries from the app, sometimes even when I was almost at the restaurant. I believe this situation is unfair to drivers like me who put in a lot of effort to reach the guaranteed earnings but face obstacles. I'm considering trying another delivery app due to these recent issues. I'm hopeful that this matter can be resolved promptly. My account email is [redacted]

My name is Raquel, and I placed a large order at Vons in La Verne, CA, on Foothill Blvd at 7:03 pm last night. I spent 3.5 hours shopping for over [redacted] items. At checkout, the cashier would not accept my Postmates card because it didn't have my name on it and requested ID. I felt discriminated against, possibly due to my race. The order totaled over $[redacted], and I had to cancel it, missing out on payment for my time and potential Postmates orders. I am upset and want to address this issue promptly. This has never happened to me before, and I can be reached at [redacted].

I encountered issues with my recent order delivery. Despite prior requests due to my disability, my order was left on the floor outside my door. I managed to get it with help, but items were missing. An apple pie was absent, barbecue sauce was not included, and a large fries was substituted with a small one. Safety concerns were raised regarding the delivery method. I seek a full refund for the order and another meal to regain trust in your services. I value your prompt attention to this matter. Thank you.

I'm having trouble reaching live support for a delivery issue. The support tab has incorrect options for a declined card, leading me to submit a help request that only sends me to an article. The delay in assistance is causing the food to deteriorate. The support agent I'm communicating with is not providing helpful responses, just directing me to the same unhelpful link. I need a faster way to contact a real person to resolve this issue promptly.

Dear Postmates, I want to address a concern I have with the marketing and ads displayed on YouTube for your service. Despite not having used Postmates before, I recently tried Grubhub and noticed that all the ads on YouTube afterwards were from Postmates. While I understand the intention behind promoting your service as an alternative, I found the frequency of these ads to be overwhelming. The continuous bombardment of Postmates ads has actually deterred me from considering your service. Effective marketing involves informing consumers about your brand without being invasive. I believe there is a better approach to reach potential customers without causing annoyance. I hope you will consider revising your marketing strategy in the future. Thank you, An Unsatisfied Former Potential Customer

Dear Postmates Support, I would like to address an issue I am experiencing with your marketing strategy on YouTube. Although I have never used your service before, I recently tried ordering from Grubhub for the first time. Since then, I have been bombarded with Postmates ads on YouTube for more than four days. While I appreciate being informed about alternative food delivery services, the excessive and persistent nature of these ads has become quite annoying. This aggressive marketing approach has unfortunately deterred me from considering Postmates for future orders. I believe that a more balanced and less intrusive marketing strategy would be more effective in attracting customers. I hope you can take this feedback into consideration for your future marketing campaigns. Thank you, A former potential customer

As a delivery driver, I'm frustrated because I can't reach Postmates support at all despite multiple email attempts. Every time I have to cancel an order due to various valid reasons like closed Merchants or car trouble, it looks like I'm canceling without cause. The app has many flaws, making it challenging to work for them. There should be a phone number or text chat option for customer support. It would be helpful to have more features like viewing bonuses, accessing profile information, and providing a variety of reasons for order cancellations. Sincerely, M.M.