Postmates Customer Service Issues

Hello, my name is Chris Sofia. I recently started working with Postmates. I have noticed a discrepancy in the earnings I received. The total amount in my account is approximately $[redacted]. Postmates mentioned that I already received a $35 bonus, but when I calculated my tips and fares along with the bonus, the total should be more than $[redacted]. I have been trying to contact your support team about this issue, but the responses have been brief. I am committed to working hard and I expect to be compensated correctly for the work I put in. It seems like there might be an error in the app's calculations. Can you please review my account and reconcile the earnings? I believe I am owed the full amount I earned. I would appreciate speaking with someone directly to resolve this matter. Thank you for your attention to this.

My order was completely incorrect. I had ordered a Craving Combo with steak and a Chipotle Chicken Loaded Griller, but I did not receive any part of the combo. Instead, I was given 2 soft tacos, a Chipotle Loaded Griller, and a Pepsi when I specifically requested a Baja Blast Mountain Dew. They are trying to charge me almost $20 for what should have been around $5 worth of food. I want a full refund for my order as nothing was as I requested. Even after providing the correct order to the Postmates driver on the phone, it was still wrong. The online customer support was unhelpful as it would not let me report the issue despite entering all the necessary information. Please refund the $24.00 charged to my debit card ending in xxxxxxxxxxxx1661.

Good morning! As the sponsorship coordinator for Plymouth Whitemarsh High School in Plymouth Meeting, PA, I'm excited to offer local businesses the opportunity to sponsor our fall sports home games. Having been a Postmates driver for two years, I believe your service is top-notch and stands out in every location it operates. Your brand's recognition and popularity are impressive, and I see great potential in partnering with you for our event. By joining us as a sponsor, you would be setting a trend and establishing meaningful connections within the communities you serve. If you are interested, I would love to discuss this further. Thank you, Jason P. GAMEDAY MEDIA

I encountered an issue with an order where the delivery person mistakenly brought me the wrong food for a large order. She appeared to be incompetent, delivering to the wrong address and providing no apology before hastily leaving. Although I was eventually refunded, I faced an obstacle when trying to place my next order as I was prompted to tip the same delivery person whose mistake had left my family hungry and dissatisfied. Left with no choice, I begrudgingly entered the minimum tip possible. Subsequently, I found myself unable to use my credit as every restaurant was inexplicably marked as "unavailable for delivery." It seems my account has been either suspended or blacklisted, rendering it unusable. I am requesting a refund of the credit to my card, along with either the removal of the restriction on my account or its closure. Holding my credit hostage while refusing to provide service is unfair and unacceptable.

I received notice that my account was deactivated due to incomplete or late orders. Despite following Postmates' instructions during interactions with unresponsive customers, including using the timer prompt as directed, my account was still deactivated. I was actively fulfilling orders until 4 AM to qualify for the Sunday bonus, already completing 5-6 deliveries with a few more left to reach the $[redacted] bonus before my account was deactivated. This morning, I found my account deactivated and was unable to fast pay my earnings. I am eager to resume making deliveries as I diligently followed all instructions provided by Postmates in customer interactions, even in cases of late orders caused by restaurant delays impacting me and other delivery drivers.

Hello, I am a delivery driver for your company. Recently, I encountered an issue during a delivery where the address provided was incorrect as the restaurant had closed down. I had to go to another location, but my payment card did not work when I tried to pay for the order after it was prepared. Despite trying multiple times to reach the customer, I was unsuccessful as it went straight to voicemail. I mistakenly marked that I had seen the customer when I hadn't, as there wasn't an option on the app to indicate otherwise. Due to these complications, I fear that this situation might affect my ability to receive new delivery requests. I sincerely hope this won't lead to any negative consequences like account suspension or termination, as the error was due to the closed restaurant location. I rely on these deliveries to earn income and cover my expenses. Please assist me in resolving this issue promptly. Thank you for your attention.

On Thursday, February 21, I placed an order at Applebee's through Postmates. The total was $59.19, but Postmates held $71.21 on my card, which was supposed to come off in a few days but hasn't yet. Our order was made at 6:30, and despite living just 10 minutes away, we didn't receive our food until an hour later, missing the 7:12 pm delivery time initially promised. One of the burgers was missing half the bun, and all the food was cold. After contacting Applebee's, the manager said they would try to provide a full refund. However, I was informed that I needed to contact Postmates personally for the refund. This was our first time using Postmates, and we were truly disappointed with the service. We are seeking a full refund due to the poor experience.

I am very frustrated with my experience on Postmates. Despite being parked in a busy area, I have only received one order in the last five hours. It is disheartening to see other Postmates coming from different locations to pick up orders from the restaurants where I am waiting. I have been consistently able to make deliveries from this spot in the past, but now I am struggling to meet my delivery goals. The lack of a support hotline also adds to the feeling of being unsupported. Postmates should provide better assistance to their workers to maintain a positive working environment.

On February 23, I ordered from Burger Chan via Postmates. My delivery person said that the Oreo milkshake I ordered wasn't on the receipt, even though it was in the app. I used a free delivery coupon, but it's taking longer than expected for the refund to show up in my account. On February 25, my account was charged $17.96 instead of the expected $11.76 after excluding the missing milkshake. I have screenshots of everything. My first time using Postmates has been disappointing. When I contacted Postmates support, I received a quick email saying the issue was resolved without any actual contact.

On February 23, I placed an order at Burger King using Postmates. My delivery person told me that the Oreo milkshake I ordered wasn't on the receipt, even though it was in the app. I also used a free delivery coupon code. The app said it would take a few days for the refund to show up, but on February 25, my account was charged $17.96 instead of the expected $11.95 after deducting the missing milkshake. I have screenshots to show what happened, and I'm disappointed that my first experience with Postmates wasn't a good one. When I reached out to Postmates support, I was told the issue was resolved without them actually getting in touch with me.

Hello, this is Patrick. I recently picked up an order from Jason's Deli for a customer, but the GPS directed me via I-20, causing a delay. The customer complained about the delay, which led to my account being deactivated. I've been a delivery driver for DoorDash without any issues, but within my first 30 minutes working for your company, this occurred. I am unable to access my account to retrieve the $13 payment. This situation is unjust, and I am seeking resolution. Please contact me promptly at [redacted]. I am eager to address this matter and may seek legal advice if necessary. I simply followed the route suggested by your app. Thank you.

I was charged a $29 overdraft fee because Postmates placed an authorization hold on my card for $28.05, even though the order was canceled shortly after. I was assured I wasn't charged, but the hold remained for a week. Despite contacting them via email, they did not address the issue or refund me as promised. I requested Postmates to reimburse me for the $29 overdraft fee that was a result of this error.

Hi, I placed an order at The Counter in Meridian, ID on 2/24. After reviewing the receipt, I noticed an error in the total amount. The app calculated a subtotal of $69.43, while the actual total should be $37. This discrepancy led to a service fee of $14.57, resulting in a total charge of $84.00 on my credit card. I believe this high service fee is a direct result of the incorrect subtotal calculation. I never would have proceeded with the order if I had seen such a high total amount during checkout. I kindly request a partial refund to my credit card for the difference between the actual line item total and the recalculated service fee based on the correct subtotal. If this is not addressed promptly through postmates support, I will have no choice but to pursue a chargeback with my credit card company. Thank you for your attention to this matter. Sincerely, Tyler Guryan

Hello, I apologize for experiencing difficulties with the email links. Currently recovering from a brain injury and thought I had canceled my unlimited free trial by today, 2/27, but have noticed it was already charged to my account. I am unable to work due to my injury and cannot afford the cost. If necessary, I can provide documentation. Please assist me with a refund as I am in a tough financial situation. I sincerely apologize for this oversight. Your help resolving this matter would be greatly appreciated. Thank you, AJ

I am greatly disappointed with my recent food order from Chili’s Bar and Grill made via Postmates on 2/14/19. Initially, the subtotal displayed on the Postmates app was $35.38, but upon payment, I was charged $59.42 for the food plus an additional $12 for service, resulting in double the expected amount. The receipt indicated that the prices were estimates due to it being a non-partner order, however, the $24 difference (70% increase) is unacceptable. While I understand minor variations in pricing, this level of discrepancy is excessive. It is frustrating to plan for one cost and face a 70% hike in charges. Postmates should ensure that the prices shown closely match the actual costs, or allow customers to view the menu directly if estimates are used. I kindly request a correction to the total charge of $78 to reflect the original $56 for food plus the $7 tip. If a refund is not possible, a credit for the difference would suffice. I await your prompt response.

The prices listed for the items and fees are inaccurate. The restaurant I ordered from has lower prices than what was charged through the app, even UberEats had it $17 cheaper. The delivery, taxes, and fees are the same across platforms. I am frustrated with this discrepancy and would appreciate a refund for the overcharged amount. While I generally prefer using Postmates over competitors, if this issue persists, I may have to switch. You can contact me at [redacted] for assistance. Thank you for addressing this concern. - Sophia M

I believe my account was wrongly deactivated on suspicion of fraud. Following a failed transaction while purchasing an Apple TV at [redacted] Flatbush Avenue, Brooklyn, NY, I unsuccessfully tried to address the insufficient funds issue. Despite attempts, I couldn't reach the customer or complete the purchase. Eventually, I cancelled the transaction and left. Later, I discovered my account was deactivated for alleged fraud. Upon revisiting the Apple Store, they mentioned the cancelled transaction might not be reflected in their system. I wish to confirm if Apple charged for the item in question. I kindly request to reactivate my account until proof of billing from Apple is provided. Thank you.

I made a purchase at Chipotle on February 13, [redacted], for $38.85. Despite canceling my order, I was still charged the full amount. Postmates claimed my food was already on its way, which I dispute. I paid for food that never arrived, leaving my kids hungry after waiting an hour for delivery. The app continuously pushed back the estimated delivery time while I waited, causing frustration. This negative experience, my first with the app, was disappointing compared to my usual reliable service with Uber Eats. I am requesting a refund of $38.85 due to this unacceptable service and excessive wait time for a food delivery.

Hello, my name is Brittany Mardis. I have been completing Postmates deliveries without any problems until today when I encountered an issue with a restaurant not accepting my Postmates prepaid card. Despite difficulties connecting with support or the client through the app, the restaurant ran the card but the payment was $15.23 short. I had to inform the customer and they had to provide additional payment over the phone to the restaurant. This was frustrating for both me as a delivery person and from a customer service perspective. The restaurant expressed their displeasure with Postmates and I only received $7.03 for the delivery, which was not worth the trouble. I hope Postmates contacts the customer promptly to resolve the situation. This experience has left me uncertain about continuing to work with Postmates, especially as I cannot always cover unexpected expenses for customers. I await a response from Postmates and a resolution to this issue. You can contact me at [redacted] or [redacted]. Thank you. Brittany Mardis.

I encountered a technical issue with the help option. I had a disappointing experience with my Red Lobster order. I spoke to the manager, Cara, about the poor quality of my food. The broccoli was bad, the trout was overcooked with an unknown glaze, and the baked potato was undercooked and hard. The lack of quality control was evident. Despite the good delivery service, Red Lobster kept the driver waiting, resulting in a further delay. I request a prompt refund for the entire order, which I paid for through my Apple Pay account on the app. Karen Anderson, La Mesa, CA.