Postmates Customer Service Issues

The automated email responses I'm receiving are not addressing my concern. Despite completing 5 trips, none of them counted toward the bonus as the promotion zone is showing Albuquerque instead of NYC where I am located. I've reached out through the help center five times without resolving the issue. I need clarity on two matters. First, I seek information on NYC promotions, bonuses, and pay rates, as I suspect I may have been receiving Albuquerque rates. Second, I am eager to know if I will receive the bonus once my app reflects the correct marketplace, NYC.

I attempted the challenge of completing 10 deliveries by 11:30 pm last night on 3/1/19. I covered a lot of miles in areas like Fountain Hills and Mayo Clinic at 134th Street and Shea, which were not ideal for receiving many orders. After finishing those deliveries, I was directed to Panda Express, which turned out to be closed. Even though I had another order ready, I couldn't cancel Panda Express on the app to proceed with the next delivery. Then, I went to Taco Bell for a seemingly quick delivery, but it ended up taking me far away from my target. Overall, my experience with these 10 deliveries was disappointing because the app didn't allow me to manage the orders effectively, and all the delivery locations were too distant, making it challenging to feel satisfied with the money I earned from this endeavor.

On the evening of March 1st in Las Vegas, NV, I accepted a pick-up order at Bomas Bar and Grill through Postmates. Upon arrival, I was informed that they no longer accept Postmates orders. I promptly informed the customer via text, and they responded with an "OK." Despite attempting to cancel the order through the app and following the provided cancellation process, the order remained pending throughout the night, preventing me from receiving any more orders. Nearly 24 hours later, the issue persists. I have been in contact with Postmates Support via email and have tried their recommended troubleshooting steps without success. While Support confirms the order was canceled on their end, the app continues to display last night's delivery as pending, rendering me unable to use the app for deliveries. I seek assistance in resolving this matter.

My email [redacted] wasn't working earlier when I tried to send my complaint about my recent order from Chili's in San Diego. I ordered two cups of cheese enchilada soup for a total of $6.98, but I only received two containers with two ounces each, totaling 4 ounces instead of the 16 ounces I paid for. This was a significant mistake that affected my lunch. I believe a refund of at least five dollars is warranted to cover the difference in the portion I received. It's disappointing that the kitchen staff did not notice the error before serving the soup. Suggestions for improvement include color coding the cups or labeling them with their size to avoid such mistakes in the future. I am quite dissatisfied with this experience and hope the service charge and applicable tax can be adjusted accordingly.

Email: [redacted] I would like to address an incorrect order I received from Chili’s in San Diego today. I attempted to report the issue through the Postmates help site, but the complaint isn't going through to customer service. I ordered two servings of a 16-ounce cup of chicken enchilada soup for a total of $6.98 but received two 2-ounce cups instead, leaving me short of 12 ounces. The discrepancy in the soup servings was evident, as the cups were visibly the wrong size. I confirmed this with a measuring cup and water, verifying each cup's volume. The significant price difference, service charge, and applicable taxes warrant a refund of at least $5. The soup comprised over half of my lunch, and I hope for prompt resolution and improved service. Unfortunately, the Postmates complaint form seems to be malfunctioning, forcing me to seek assistance through alternative means. As a Postmates subscriber, I expect better service and hope that this experience is not representative of the standard service quality. I will also reach out to Chili’s directly to address this issue. Sincerely, Karen A La Mesa, CA [redacted]

I would like to bring to your attention an order issue from Chili's in San Diego. I attempted to reach out through Postmates' help site, but unfortunately, the message did not go through to the customer service team. I ordered two servings of chicken enchilada soup, expecting 16 ounces in total. However, I received 2 cups of 2 ounces each, totaling $6.98, thus missing 12 ounces of soup. The cups visibly did not match the size I ordered, and upon measuring, confirmed they were only 2 ounces each. I request a refund of at least $5 for the incorrect service charge and applicable taxes. The soup accounted for over half of my meal cost. I have attempted to contact you through your help pages, but the email transmission appears to be malfunctioning. I plan to contact Chili's directly to address this issue. Improved email communication or a functional complaint form would simplify matters. As a new member of the Postmates subscription service, I hope to receive better service moving forward, compared to this experience. Thank you, Karen A, La Mesa, CA. [redacted].

I made an order from Chinese Express Restaurant on 3/3/19 at 7:50 PM. The driver, Omar A., arrived at 8:25 PM but had the wrong order. The restaurant called to let me know about the mix-up, and he promised to bring the correct food. By 9 PM, the restaurant confirmed that the driver had the right order, but as of now (10 PM), he still hasn't returned. I'm frustrated because I can't leave work to pick up the food and attempts to reach him through Postmates have been unsuccessful. I want a refund as this experience has been a complete waste of time. I've already submitted a request through the app and was assured a refund; I just want to make sure it's being processed since I never received the correct order I paid for.

Today around 11 AM, I placed an order on Postmates using my boyfriend's phone. The app showed it would take around 45 minutes for the delivery. When he received a notification that the Postmate had arrived, he instructed me to wait outside. After not seeing anyone for about five minutes, I went to the front office but couldn't spot the Postmate. The delivery person completed the order without trying to contact us or wait for us to receive the food. I found it disappointing that there was no effort made to communicate, and it seemed like the delivery driver may not have even left their car.

I reached out to Postmates support to address an issue with my account. However, despite sending multiple emails requesting a callback, I only received one response several hours ago. I urgently need to speak with someone over the phone. I was informed during my last order that my account was disabled because someone claimed my profile picture did not match who I am, even though it does. During the call, they had me verify my email, reset my password, and provided me with a code. Yet, I also received a text notification stating that a different card was added to my account without my consent. Additionally, I had already paid for an order from Jack in the Box. Despite resetting my password, I am unable to remove the unauthorized card from my account, which means the individual who added it potentially has access to my earnings. The lack of phone support, especially in critical situations like this, is unacceptable. I appreciate any assistance in connecting me with a live representative promptly. Thank you, Rasheedah S.

My order was originally set for delivery at 6:47 PM. The order did not arrive, and the delivery time was changed to one hour later. This is unacceptable. I faced a similar issue on Saturday, March 2, when I had to cancel the order and head to the restaurant to eat. I cannot recommend Postmates due to these incidents. I just spoke to the restaurant owner, and the order has been ready but not picked up. Postmates' actions are completely unacceptable, and I will not recommend them to anyone. I understand it's Mardi Gras season, but when Postmates sets a delivery time, it should be reasonable and not an hour later. I hope this feedback helps improve the efficiency of your drivers. Thank you.

I am experiencing difficulties with my direct deposit and bank account information. Upon receiving a message indicating my direct deposit did not go through, I attempted to verify my bank account and debit card details as prompted multiple times through the Postmates app. Despite following the instructions to upload photos of my driver's license and re-entering my banking information, I find myself in a frustrating cycle. I have uninstalled and reinstalled the app, contacted Postmates Fleet help center via email with no success aside from generic automated replies. I currently have $[redacted] in my Postmates account that I need for bills. It would be beneficial if Postmates had a fleet customer support phone line for prompt assistance in situations like mine. This issue occurred last week as well, and after a tedious process, it was resolved, only to reoccur this week. I am hopeful for a swift resolution and appreciate any assistance from Postmates regarding this matter as my financial details have not changed, leading me to believe the problem lies on Postmates' end.

On Saturday, March 2nd, I placed an order with Postmates at 11:43 am. I waited for an hour for my order to be picked up, but then the delivery person called me to say he couldn't bring the food because he was on a bike and would have to cross a bridge to reach me. He didn't consider this before accepting the order and then refused to deliver. He suggested I contact support for a refund, but I found out the support is closed on weekends. I had to cancel the order and haven't received a refund yet. I spent $25 on food that I never received, which doesn't seem fair to me. I believe I should receive a full refund because this situation was not my fault. It has been almost a full day since I requested the refund, and I'm starting to feel frustrated about the situation.

I need clarification on the shows to watch. In my previous messages, I have clearly stated that I rarely miss deliveries. I always fulfill the orders I accept by delivering them to the customers. If a customer does not respond upon my arrival, despite my attempts to contact them through knocking, ringing the doorbell, texting, or calling, I handle it appropriately. I used to call support to inform them of any issues, but now without live support, the system is unreliable. I follow the system's prompts which often suggest waiting 5 minutes, a timeframe I exceed while trying to resolve the situation. If necessary, I cancel the order. I insist on a thorough investigation to prove any allegations of incomplete orders. I have diligently contacted support and made every effort to complete deliveries. Please provide concrete evidence instead of baseless assumptions. If needed, I am prepared to escalate this matter due to the lack of evidence presented by you.

I've had a frustrating experience with Postmates recently. In one instance, they directed me to a closed McDonald's far from my location, leading to a wasted trip. Additionally, during another delivery to Barrel Republic, I faced delays in preparing a large order, difficulties in submitting the order confirmation, and a long-distance delivery to a challenging location. These issues have left me feeling disappointed and hoping for a prompt resolution. I expect to receive proper compensation for these troubles. Thank you.

I placed an order with Postmates last night. The app indicated that my driver had arrived, so when he called, I provided him with my cross street. Upon going outside, I spotted the driver 5 houses down. I clarified that I was only four houses away from the corner and visibly waiting with my phone, porch light, and motion sensor lights on. Despite trying to flag him down, he drove past me. After calling him back to give further directions, he became argumentative and disrespectful. Feeling uncomfortable, I decided to cancel my order. As I headed back to my porch, the driver slowed down, started to curse at me, and then drove off abruptly.

I ordered linguine with tomato sauce, a vegetarian dish, but received linguine with meat sauce, a completely different item on the menu. I cannot eat the meal I paid for. The driver picked the wrong order that I didn't ask for. These are two distinct choices on the menu. I had to go to the restaurant and pay again for the correct dish, which ruined my evening. I am requesting a refund for the incorrect meal. It is frustrating when my order is messed up without any contact information for assistance. I couldn't even communicate with the driver to correct the mistake. I am disappointed with the service and would like a refund for the mix-up caused by the driver not following the order correctly.

Our order of $95 from Chili’s Northlake location in Charlotte, NC through the Postmates app had several missing items. We did not receive the queso dip with chips, full rack of ribs with broccoli, side of fries, flour tortillas for fajitas, second side of fries, street corn, or tortilla soup. I had to make an extra trip to Chili’s to collect the rest of our order, which defeated the purpose of using Postmates. The food we did receive was cold by the time we got everything. Our dinner experience was ruined as we couldn’t eat together. Despite reaching out to Postmates with my complaint, I have not received a response. I am extremely disappointed and request a full refund of $95 for this unacceptable experience.

Hello, I am writing to address an issue that occurred recently with my orders. I placed two orders, but immediately canceled them within a span of 2 seconds. To my surprise, I noticed that your company still deducted money from my Account Now card, even though the website assured me that I would not be charged for cancelling the items. The funds were withdrawn despite me halting the process before any further action was taken. I kindly request that the refunded amount be promptly returned to my card as this is a time-sensitive matter. Thank you for your swift attention to this concern. Sincerely, S.D.

I am Shelbie Traylor. I utilized your services to order food from Zaxby’s on 03/08/19 at 10:28 PM. Unfortunately, I did not receive my food. When I contacted the restaurant, they informed me that a Postmates representative inquired about my order, but did not pick it up. I never received any communication about this issue. I find this level of service to be unprofessional. I spent a total of $43.61 and I am requesting a full refund in cash, not credit on the account.

On March 8, [redacted], I made a $43.00 order, but the driver had trouble finding my location. Despite delivering the meal, Waffle House would not provide a replacement. The driver left without resolving the issue even after I provided detailed instructions and asked for landmarks. When I requested him to return the food to Waffle House so I could pick it up, they claimed no order was waiting.