Postmates Customer Service Issues

As a delivery driver, I encountered an issue when my Postmate card was declined for an order pick-up. I was unable to contact customer support as there was no available phone number for assistance, leaving me unable to reach the customer regarding payment. In this situation, the only option seemed to be canceling the order, which could have consequences for me. I hope to receive a prompt resolution to this matter. You can reach me at [redacted] Thank you for your quick response.

I referred a friend and received a $[redacted] credit for free delivery fees on my account. I used it once and tried to use it again today. However, after applying the credit, it was suddenly removed, stating it expired on 3/9/19. Today is the 9th, so it should still be valid until midnight. When I tried to cancel the order to avoid the delivery fee, I was unable to do so without being charged for the food and a cancellation fee, which was the same amount as the delivery fee. I reluctantly ended up paying the fee. I was frustrated with the situation and would like a refund for the inconvenience. 😡😡😡😡😡

As a former full-time Postmates employee in NYC, I am extremely disappointed with the recent delivery I received. I meticulously checked the items on the store's webpage before placing my order, only to find that two items were incorrect upon delivery. I requested multiple sizes of cock rings at $14.99, but received one-size-fits-all rings. Additionally, I ordered a $16.00 dildo and was given a $48.00 one instead, making my total order cost $91.01 including the delivery fee. This whole experience has been frustrating and costly. The delivery person should have communicated any issues so I could have rectified them before receiving the order. Now, I am stuck with items that I cannot use and have to give away as a joke gift. I believe I should be refunded for this mishap.

I am unsure why my order, including 2 pounds of BBQ and 2 quarts of mac and cheese, amounted to $90. The Smoke Pit website lists BBQ at $13 per pound and a quart of mac and cheese at $10, totaling $46 for my initial order. Adding 24 hamburger buns (equivalent to 3 packages) significantly increased the total cost due to service fees, exceeding $40. The website displayed "tbd" for the price at the time of ordering, and I would not have agreed to such a high price. The additional charges inflated the cost, resulting in the hamburger buns being over $20. It seems menu items were marked up, with added fees totaling $15. This pricing discrepancy needs to be resolved promptly as it has become an expensive mistake.

Hello, I need urgent assistance with my hacked account. I have been trying to contact support for two and a half days with no response. I am worried someone hacked my account to redirect my earnings. I got a call requesting verification and received a suspicious text asking for my email and password, which I provided. Now, I can't access my app, and it seems the hacker has also accessed my email, as a new debit card was linked to my account. Despite changing my password, I'm locked out of the app. Support suggested setting a new password and updating my financial information, but I didn't receive the instructions. I've contacted support five times without relevant help. The latest email accused me of violating the agreement for not completing a delivery, without considering how the hacker disrupted my ongoing delivery. I urgently need proper assistance to secure my earnings and account access. Please reach out to me via call or email. Thank you, Hope

While making deliveries for Postmates, my app unexpectedly shut down and when it restarted, another person's card was linked to my account, causing my earnings to go to their account ending in [redacted]. I've tried reaching out to Postmates multiple times via email with no response. They suggested removing my debit card, but I can't do that without losing my money. I've experienced this issue twice yesterday and again today. There are three deposits that show in my account but haven't actually been deposited. I'm frustrated and unsure of what to do next. I wish there was better customer service for employees like myself. My name is Dean E. Wenzel and you can contact me at [redacted].

I recently placed an order with Taco Bell for 4 items, but unfortunately, they made a mistake with 2 of them and provided me with 4 additional items that I never ordered. Surprisingly, after checking my account, I saw that I was charged $45, which seems to be an overcharge of at least $24. I reached out to Postmates, and they only offered me a $9.21 credit, which doesn't address the problem of being charged for items I did not request. I attempted to dispute this with my bank, but they can only assist by canceling my card, leading to more complications. I am seeking a full refund, not just a credit on an app I no longer wish to use. Despite my efforts, my emails to Postmates have gone unanswered, and I feel this situation amounts to fraud.

My husband placed an order with Postmates today at a restaurant near our home, relying on the app due to his mobility issues. However, after being charged for two separate orders that were eventually unfulfilled, he was left hungry and without his money. Despite trying to address the issue through their online chat, he was redirected to another website asking for payment to submit a question. This experience has left me extremely frustrated, especially since there was no clear process for refunds or resolving the situation. As I am away and he is unable to walk, he is now left without dinner and limited funds for alternatives. It is disappointing that Postmates does not provide a contact number for situations like this, leaving us struggling to seek a resolution. The lack of consideration for customers in need is unacceptable, and I will not be using their services again. My main concern is not only getting a refund for the orders, but also ensuring my husband is adequately compensated for the inconvenience and distress caused by this ordeal.

Today, I received an email regarding the Terms of Service and Privacy Policy update from Postmates starting on April 17, [redacted]. The Privacy Policy has been revamped to explain data collection, usage, and sharing more clearly, emphasizing the role data plays in ensuring safety and trust on the platform. The Terms of Service have also been restructured to make them more comprehensible, covering new features like ordering food for pickup and providing more details on content usage, dispute resolution, and copyright concerns. By using Postmates services after April 17, [redacted], you agree to the updated policies. For any inquiries, reach out to the Help Center. Thank you for being part of the Postmates community. I would like to express my gratitude for being part of the Postmates community and express my interest in joining as a delivery driver. Following past issues with my record, which have since been resolved and cleared, I would like to contribute to this growing community as an experienced delivery driver. Thank you for your attention. Sincerely, Marcos.

As a driver for your Fleet, I need to address an incident from last night where I unknowingly gave the wrong food to a customer due to unclear information in the app. I had two deliveries from Cha2o in Fullerton, CA for customers named Heather and Matthew, but I assumed they were one household since the app only showed two orders, not two stops. I inadvertently gave Matthew's food to Heather, thinking they lived together. Upon realizing the mistake post-delivery, I contacted Heather, but she did not respond and blocked my number after my attempts to rectify the error. I now seek support in reporting this incident to prevent such confusion in the future.

On Tuesday, March 12th, I worked in Culver City, CA for a Postmates promo requiring 8 deliveries between 10:30 am and 1:30 pm for a $50 guarantee. Even after completing all 8 deliveries, totaling $33.77, I did not receive the $16.23 adjustment as promised. Despite sending numerous emails to customer service representatives, I have only received unhelpful responses. They claimed I needed to wait 24 hours for the bonus, which is not accurate based on my experience with previous bonuses. Additionally, they falsely stated that I only completed 7 deliveries, but I have evidence of all 8 deliveries and times on the app. I am frustrated with the lack of direct contact with Postmates and the repetitive and unhelpful responses from their representatives.

I am writing about two recent orders made at the Subway location on [redacted] N. Rampart Blvd. in Las Vegas. The first order was made on the 12th for two subs, two drinks, and two sides. The driver mistakenly brought one drink and made one of the subs incorrectly. I was promised a credit of $13. However, the credit has not been issued yet. The second order, placed tonight, was not delivered properly. Even though I provided detailed directions, the driver marked the order as completed without delivering it. I reported this issue and request a full refund, including the tip. I tried to contact the store manager as per the support guide, but no one answered the phone. This location is not even listed on Yelp. I hope my feedback prompts a reconsideration of having them listed. Despite previous reliable service from Postmates, I will not be ordering from this Subway location through the app in the future. Thank you, SG Jr. from Las Vegas, NV

I recently spoke with your technical department after not receiving an immediate callback as promised from the customer service team. I am David Dickinson, and once again, I have received an incorrect order. As a business owner highly focused on customer service, I am disappointed with the lack of attention to detail and understanding from your company's staff. The delivery drivers do not even leave their vehicles to ensure the orders are accurate. I thought special requests were meant to be fulfilled, but now I realize the drivers are responsible for this, which is concerning. Today, I received yet another wrong order, impacting my wife's meal. I expect better service, considering the high cost of delivery. I urge someone to call me promptly instead of communicating via email. My phone number is [redacted], and I am awaiting a call within 20 minutes. If I receive an email instead, I will take further action. I am disappointed by the continuous errors and the only reason I continue to use your service is due to the credits provided after each mistake. My contact number is [redacted], and it is currently 12:21 MST. Thank you.

I'm frustrated with Postmates' handling of my recent order cancellation. I had placed an order for S&B Burger, but quickly needed to cancel due to an accident. Upon cancellation, I was initially informed I would be charged $4, which was acceptable to me. However, I later discovered that $40 was charged instead, claiming the Dasher was already en route. This seems implausible as I cancelled merely a minute after placing the order at 9:30 pm. This experience has left me feeling misled and unfairly charged. Comparatively, I've had smoother experiences with Doordash, making me reconsider my loyalty to Postmates, especially over this $40 discrepancy. I will be discontinuing my own use of Postmates and will be advising my colleagues and friends to do the same. The misinformation I received regarding the charges has left me feeling deceived and dissatisfied with the service.

I have a straightforward concern regarding my experience with Postmates in Atlanta. They offer a $[redacted] bonus for completing 50 trips within the first thirty days, which I have done. However, it has been almost three days, and I have not received any information regarding the bonus. Although I enjoy working for Postmates, I am frustrated by the lack of communication on this matter. I received an email confirming I completed the required trips and that verification could take up to 72 hours. When I inquired further by calling the customer service line, I was informed to contact Postmates via email for more details as the representative was unable to assist. I would appreciate some clarity on the status of the bonus as I remain uncertain about the process.

On March 15, [redacted], I encountered two food delivery issues. Firstly, when I ordered a "chicken-salad salad" from Potbelly sandwich shop at 7:16 pm through Postmates, the delivery driver, Ethel, brought a chicken salad sandwich instead. Due to my wheat bread allergy, I couldn't consume it. Despite speaking with Jeffery, his boss, Mike Wells, claimed there were no available drivers and only offered a refund or next-day delivery, which was unsatisfactory. I requested a $6.45 refund for the incorrect order but haven't received it yet. The second incident occurred when my son ordered food from Chik-fil-A and Potbelly two hours later. Surprisingly, the same driver, Ethel, was assigned. Additionally, another driver, Andrew, collected only one out of two identical Chik-fil-A orders, promising to return with the missing one but never did. We paid $12.14 and seek a refund for this second order. In total, we are owed $18.59 ($12.14 + $6.45) for both mistakes. These experiences have left us disappointed and considering alternative food delivery services for better reliability. Thank you. -Dr. K. Davis

My delivery took way too long, over an hour for a short distance. I contacted support when I noticed the driver going the wrong way. Despite giving me a credit, the driver made additional stops, leading to my food arriving cold and inedible. I don't want the credit; I want a refund and for the driver to be looked into. Unfortunately, I couldn't reach support as the issue was marked as resolved. This experience with Postmates as a first-time user was disappointing.

Hello, I have two Postmates accounts linked to different email addresses, and I want to use my Yahoo account for deliveries. I need help deleting my old Gmail account associated with ordering food, as it keeps redirecting me when I enter the password. I'm also facing issues with a delayed payment to my Chase bank account, causing me financial stress. Please assist in resolving these problems so I can resume delivery work promptly. My contact number is [redacted], and my name is Syed Atif Bokhary.

On March 13, [redacted], I placed an order but received a notification stating that part of it couldn't be fulfilled. Thus, I canceled and re-ordered. However, I was charged for both the canceled and new orders. I'm seeking a refund of $45.81 for the original canceled order. Unfortunately, I don't have the order or cancellation numbers. When I canceled, it was due to the restaurant's inability to fulfill my initial request, prompting me to alter it slightly at a higher cost. I believe I shouldn't have been charged for the unfulfilled order. My request is for a full reimbursement.

My name is Kayla R. and my phone number linked to my Postmates account is [redacted]. You can contact me by email at [redacted] I encountered issues using the promo code 'shamrock' on my order yesterday. Despite trying to log out and reinstall the app, it still wouldn't apply. On 1/18/[redacted], I faced an overcharge after ordering from Buffalo Wild Wings. The food arrived cold, missing the sauces I requested, and I was charged $22.69 instead of the estimated $13, which included an unexpected $5.99 delivery charge. The same issue occurred on 3/12/[redacted] with an incorrect charge for cookies. This has happened twice now, and it's disappointing to be overcharged and receive incomplete orders.