This is my FOURTH time and third day in a row trying to report an unauthorized charge o...
GetHuman1771119's customer service issue with Postmates.com from December 2018
Help with my Postmates.com issue
GetHuman1771119's next move: go to the Postmates.com help center.
Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1771119 will want to follow the link below to head to their help center. We will check on GetHuman1771119 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1771119 may need:
Account holder name, Email address on the account, Phone number, and Billing address
The issue in GetHuman1771119's own words
This is my FOURTH time and third day in a row trying to report an unauthorized charge of $**.** on my account for a yearly subscription of Postmates Unlimited on a card I no longer keep money on. I have not used Postmates in months and certainly did not set up for an automatic yearly renewal. I used to use Unlimited but would pay month by month. **I would simply like this money reimbursed and put back into my account as soon as possible. *I have not used the Postmates Unlimited services and am entitled to a refund according to the app and your website.**It says support is available ****. However, I have only received an auto generated message from customer service professionals, many hours after submitting the reports. This auto generated message states they would be happy to resolve this issue and would follow up shortly with additional steps. **Unfortunately, these follow up instructions never arrived from any of the people who responded to my initial * reports regarding this issue. As a result, I have been charged an overdraft fee of $**.** bringing the total cost to a total of $***.**. **I need to resolve this issue and get my money back IMMEDIATELY. I am a recent graduate and simply cannot afford for this issue to be left unresolved. **Please provide the name and number of a customer relations manager so that I could talk to them person to person via telephone. Email communication has been extremely unreliable. **Thank you.
GetHuman1771119 did not yet indicate what Postmates.com should do to make this right.
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