Postmates Customer Service Issues

I would like to commend my Postmate driver, Timothy D., for providing outstanding service. When my food order was missing an item from Corner 17, he offered to retrieve it for me, even though I initially declined. Timothy then proposed to contact the vendor to arrange a refund, which I agreed to. Despite the vendor's refusal, Timothy took it upon himself to collect the missing item and promptly deliver it to me while keeping me updated throughout the process. I made sure to tip him generously for his exceptional efforts. Timothy D.'s dedication has convinced me to continue using Postmates for my deliveries, and I believe he should be acknowledged and rewarded for his excellent service. If you have any inquiries, please don't hesitate to reach out to me via email or my personal cell at [redacted]. - Anthony O.

My husband and I are frustrated as we continue to be repeatedly charged $9.99 per month without authorization. Despite our daughters cancelling their accounts, the charges persist on our credit card monthly. I have to contact customer service every month to dispute this charge. We request the immediate cancellation of our credit card number. I am considering reporting this issue to the BBB and the Texas State Attorney General. I am documenting each transaction on our Citibank MasterCard to build a case against your company if this recurring charge is not stopped promptly. Lori S. - Attorney at Law I am committed to taking the necessary steps to resolve this. Please cancel any accounts associated with the following emails: [redacted], [redacted], [redacted], [redacted]

I ordered three meals from El Pollo Loco last night, and each meal was incorrect. I reached out to customer service, and they promised a refund of $18.01. However, I only received a discount of $9.01. After following up tonight, they claimed nothing more could be done. I am upset about being misled. This level of customer service is unacceptable. If only $9 was possible, I should not have been told $18 would be refunded. I expect to receive the correct discount as promised. Despite previous orders through Postmates, with minor issues like missing sides and sauces, I have never complained before. I hope for better treatment since I am a loyal and hassle-free customer. I even have an email picture confirming the $18.01 refund.

I recently placed an order with Jack in the Box for a meaty breakfast burrito and a teriyaki chicken bowl. Unfortunately, I received a notification that one of the items I requested was not available. When I spoke to the delivery driver, she mentioned they ran out of eggs, resulting in the removal of the burrito from my order. I expressed my dissatisfaction as this would leave me without part of my meal. The driver offered to cancel the entire order, allowing me to order something else. I agreed and decided to order from Taco Bell instead. While enjoying my Taco Bell meal, I was surprised to see another driver at my door attempting to deliver the original Jack in the Box order that had been canceled. Despite my explanation, the driver insisted I accept the delivery and that I would be charged regardless. This experience was unprofessional, and I am seeking a refund for the Jack in the Box order.

While making my deliveries, I received an order at 10:53 pm asking for a big gulp from 7-Eleven. During the purchase, I got a call from a number claiming to be from the security department ([redacted]). They mentioned an issue with GPS directions and said they were cancelling orders for the next hour due to this, promising a $20 refund for the trouble. They then texted me, asking for my email and password. Despite my initial hesitation, I provided the information because of ongoing problems I had faced that day. After realizing my account balance of $[redacted].67 was missing along with the card details, I grew concerned. I need a refund for the funds taken as this seems to be a fraudulent situation. I appreciate any assistance in this matter.

My recent Postmates delivery driver was very unprofessional. They mistakenly delivered the wrong order, causing me to contact the restaurant directly. Surprisingly, the restaurant mentioned a man came in to request a new order, even though my courier, Ruby, was a woman. This likely explains the excessive delay in receiving my food. Moreover, Ruby arrived as a passenger in a vehicle, violating the policy that Postmates drivers must use their own cars. This experience is truly frustrating, as I now have to reorder and pick up the correct items myself. I have lost faith in this service and will not be using it in the future. Additionally, there seems to be an over-authorization on my card for over $84, despite my order total only amounting to $24, and receiving the incorrect items.

I had a disappointing experience with Postmates. After my initial order was incorrect, the restaurant agreed to prepare the right food if I arranged a second courier through Postmates. The second courier had trouble finding my hotel, despite clear directions. I waited in the lobby for over 20 minutes. To my surprise, Postmates marked the order as completed without delivering the food. I contacted Postmates, and a representative claimed I was charged the full price as the courier waited five minutes but I wasn't present. This is untrue as the courier never found the hotel, never delivered the food, and was rude during our interactions.

As a Postmates driver, I recently received a call requesting device verification. After providing my phone number and password, the current delivery was canceled. I was promised a $25 bonus, but my balance was zero afterward, with no money transferred to my account. Concerned about a possible scam, I completed two more deliveries and attempted to deposit the funds, only to find my banking information altered. Unable to resolve this through the driver's help center or find a direct number, I seek assistance and prefer to speak with someone directly. My name is Craig S., and I operate in Sacramento, CA.

As a Postmates driver, my name is N.N. I recently delivered to [redacted] Adaline St. through the Fleet app, but it led me to the wrong Oakland location. After contacting the customer, I found out she was actually in Berkeley. Despite the app instructing me to drop off the order at the initial wrong location, I properly delivered it to the customer's correct address at [redacted] Adaline St. in Berkeley. I want to highlight that the mix-up was due to the app's incorrect location and not any fault of mine. I prioritized providing good customer service by ensuring the delivery reached the right destination.

Our Postmate is currently parked in front of Shake Shack with our order, but we're unable to cancel the order on the app since it has already been picked up. The delivery is delayed, and the driver is unresponsive despite being in possession of our food. We tried to communicate with him, but he's asking us to cancel, which would result in us being charged without receiving the order. We're concerned that by the time the food arrives, it will be cold and unappetizing. We need assistance in canceling the order without being charged for an undelivered or poorly timed meal. The driver's lack of cooperation is frustrating, and we want to avoid a situation where we pay for unacceptable service.

This is my first time using this app. Today, 12/22/[redacted], I placed an order specifying that I work at a Metro PCS store. Although the order arrived, the delivery person only sent a text instead of calling me. Due to the busy store, I couldn't check the text until 10 minutes later. I understand the 5-minute window, but I expected a call or someone stepping into the store to find me. Can you please explain why only a text was used to contact me? I'm hoping for a resolution as I paid $22 for an order that I never received. It would be appreciated if I could either get the food I ordered or receive a refund. Thank you.

I encountered an issue with Fleet Support. They informed me that not going to the McDonald's location specified on their app in Woodley Park would impact my pay. On 12-22-[redacted], a customer residing in Mount Pleasant off 16th, at [redacted] Center Street in NW Washington, DC [redacted], placed an order from a McDonald's in Woodley Park. When I received the pickup request, I was at [redacted] Adams Mill Road. Due to proximity, I went to the McDonald's at [redacted] 18th Street instead, which is across the street. Going to the Woodley Park McDonald's would have been more distant, requiring multiple buses to reach the customer's location. Despite my efforts to deliver efficiently, prioritizing the customer, I received a payment of $1.73, after at least 20 minutes of my time and bus fare. I attempted to contact Fleet Support for assistance, as their app was not allowing me to complete the delivery, but managed to work around the issue. The customer then promptly cancelled the order. I am puzzled by the customer's choice of the farthest McDonald's location. I suspect this may not have been a legitimate delivery request, but rather a ploy to utilize my GPS data for marketing purposes. This incident follows another occurrence in the past 6 days where I was directed to a more distant McDonald's than necessary. I can be reached at [redacted].

I have been canceling my orders due to recent experiences. Yesterday, I visited a place where I had to line up to wait for the food, but they did not have the customer's order. Despite multiple attempts to contact the customer via phone and message, I received no response, leading me to cancel the order. Today, on my first order to 7-Eleven, I faced a similar issue. The customer did not answer the phone, and the cashier informed me that their machine was not working, preventing them from fulfilling the order. I had to cancel this order as well, which was frustrating as I wanted to continue working with Postmates today. Going offline was not something I wanted to do as it would impact my productivity. The situation has been challenging and disappointing.

I have identified an unauthorized pending charge on my account from a Postmates merchant for $33.88 USD. I am requesting a refund of this amount. I recently made a legitimate purchase from FireHouse Subs via Postmates, which has already been processed. Despite reporting multiple issues such as incorrect orders and poor service through the Postmates app over the past few weeks, I have not received any follow-up from their team. I am disappointed by the lack of response and would like the relevant department to address my concerns and discuss potential resolutions with me. As a loyal customer who frequently uses Postmates, I believe I deserve better treatment. Thank you.

I ordered from McCalisters through the app, and I was informed my delivery would arrive at 7:16pm. When I saw the tipping screen on the app for the first time, I tipped the driver. However, my food never arrived, and when I called McCalisters at 7:35pm, they mentioned that the food was never collected. Frustrated, I had to drive to the restaurant to collect my cold food, as the driver, Max, apparently didn't pick it up but kept the tip. Despite receiving a refund, I am extremely upset with the poor service. I believe that the driver should be let go, and there needs to be better oversight of the drivers. This experience has left me so dissatisfied that I will not be using this app again, as I have never encountered such issues with Uber Eats.

Good evening, it has been over an hour since I placed an order through the Postmates app for sushi from Moshi Moshi in Miami on Biscayne Blvd. Unfortunately, my order never arrived. I noticed that the delivery driver named Mercedes did not stop at my location but instead at a different location on Collins Avenue about a mile away. I tried to contact the driver through the app and even used the help button, but no luck. My building has 24-hour security, and no one received any delivery. I am requesting a full refund as I never received my order. I am disappointed with the lack of customer service from Postmates in resolving this issue. Thank you, Giovanni P.

I placed an order for Subway through the app for pick up. When I arrived at 4:29, the sandwiches had not been started, even though that was the estimated pick-up time. I waited a bit but when I got home, I noticed the food was made incorrectly and the quality was really bad. The meat was cold, the cheese wasn't melted, and the sandwiches weren't toasted as ordered. The bread seemed old or toasted separately as it was falling apart. It was impossible to eat. I returned to the store to have the sandwiches remade. Unfortunately, they still didn't make them correctly as they forgot the meat and cheese when toasting the bread. I asked for a refund but the employee didn't know how to process it. I didn't want to risk not getting a refund, so I reluctantly took the sandwiches. The quality was still terrible, and I ended up throwing them away. I'm frustrated with this experience and want my money back from Postmates, as they handled the payment.

As a dedicated Postmate with nearly 3,[redacted] deliveries, I, Jose R. from Long Beach, CA, recently experienced a concerning situation. A caller purporting to be from Postmates contacted me, mentioning issues with family and friends making deliveries on our behalf. Subsequently, my Mastercard information was altered to a Visa card ending in [redacted], disrupting my payouts. After reverting to my original Mastercard ending in [redacted], I encountered delayed payments and the unauthorized Visa still linked to my account. I urgently seek assistance to resolve this matter promptly. The last payment received was on 12/21, amounting to $11.13. Kindly expedite the processing payments to my correct debit card information without further delay. Your prompt attention is greatly appreciated.

I am seeking assistance as emailing while driving is dangerous and time-consuming. I encountered issues trying to cash out my funds due to a closed location and technical errors at McDonald's. Despite the challenges, I managed to contact our client to cancel the order. However, I could only earn $1.97 after all the trouble. I hope to receive my payment promptly, as this experience has been challenging and disappointing. Additionally, I had to select the nearest state since mine wasn't listed in the market.

I have been contacting customer support via email for a few days in regard to disputing unauthorized charges on my account. However, I am currently blocked from accessing my account due to suspected hacking activities. This unauthorized access has resulted in my banking information being misused to make fraudulent transactions, depleting my funds. Previous experiences with Postmates support have not been ideal, but the lack of response and assistance in such a critical situation is unacceptable. As a loyal customer with a history of both ordering and delivering numerous orders, the lack of timely resolution is concerning. If I do not receive a prompt response today, I will escalate this issue to the Better Business Bureau and the App Store. I acknowledge that you are not directly at fault, and I apologize for any inconvenience caused by my message. It is crucial for platforms to have phone support available for emergencies like this.