When I set up the app, I set my address as the primary location so food would always be...

GetHuman-korimaya's customer service issue with Postmates.com from December 2018

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The issue in GetHuman-korimaya's own words
I was trying to order food to my home for a friend and I. It was sent to the wrong address, one I had used once before. ... When I set up the app, I set my address as the primary location so food would always be sent there. Only once did I ever use one other address on my account. So, when I ordered food tonight I followed the normal instructions. An hour later, we learned the wrong address had been used. Since this address, which is the one I had used before but is not my primary, is only a two minute drive from our home I asked if there was anyway for the food to be delivered there instead. We were told we had to cancel the order and would be unable to get the order while having to pay the charge.
This is frustrating due to how I specifically set my primary to send it always to my home. Not only that but the address it had been sent to was only two minutes away. I tried getting it sent to my house but it said I had to cancel the order.
We just want a refund for the expenses since it does cost a lot to use this service.
I have been using the service for around four months now and enjoyed how easy and simple it was.
We've tried emailing customer service and even tried having the delivery being redirected to our house. We were unable to get any help with this and not being able to call them directly is making it a lot harder to get this resolved.
I have an issue with Postmates.com too
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Postmates.com

Postmates
Customer service issue
Reported by GetHuman-korimaya
Dec 8th, 2018 - 5 mons ago
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Timeline
GetHuman-korimaya started working on this issue
Dec 8th, 2018 2:19am