I use Postmates quite often and have always been very happy with the service. Tonight w...

GetHuman1657674's customer service issue with Postmates.com from November 2018

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The issue in GetHuman1657674's own words
I use Postmates quite often and have always been very happy with the service. Tonight when my family and I tried to get Mexican food we picked Alfredo's to get some burritos. The burritos ended up being about $** and we were excited to have our food delivered. But to our surprise it said that we had to pick it up which is super weird because Postmates is a delivery app. So we found somebody to go help us get the food and then to top it off we found out the food was ** minutes away in West Covina California. I live in Rancho Cucamonga California. There should be absolutely no reason that you guys offered me food that was ** minutes away. And when I try to cancel it it said that I would lose all my money anyway. So if I try to get more food then I would be paying double for dinner and that is not acceptable at all. I was wondering if you could refund me my money for the Alfredo's because I was not able to drive all that way just to pick up some **** burritos. I severely hope you are able to help me with this matter and we get it done in it amicable way so that I can continue to be happy with the service. Thank you very much
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Customer service issue
Reported by GetHuman1657674
Nov 30th, 2018 - 6 mons ago
I have an issue with Postmates.com too
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Seen by 2 customers so far
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GetHuman1657674 started working on this issue
Nov 30th, 2018 1:21am